Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of California, Davis
Skills you'll gain: Chemical Engineering, Hazard Analysis, Process Engineering, Hazard Communication (HazCom), Safety Assurance, Occupational Health, Safety Training, Risk Management, Environment Health And Safety, Process Control, Accident Prevention, Risk Analysis, Incident Management, Safety Standards, Failure Analysis, Risk Mitigation, Personal protective equipment, Risk Management Framework, Engineering Analysis, Safety and Security
Advanced · Specialization · 3 - 6 Months

ESSEC Business School
Skills you'll gain: Social Impact, Business Modeling, Market Research, Business Planning, Entrepreneurship, Sustainable Business, Key Performance Indicators (KPIs), Marketing, Customer Analysis, Stakeholder Analysis, Business Development, Needs Assessment, Target Audience, Entrepreneurial Finance, Governance, Financial Forecasting
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Linux Commands, Linux, Linux Servers, Command-Line Interface, Linux Administration, File Management, Unix Commands, File Systems
Beginner · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Business Analysis, Analytics, Data Preprocessing, Data Analysis, Data-Driven Decision-Making, Data Presentation, Python Programming
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Threat Detection, Penetration Testing, Exploit development, Cyber Threat Intelligence, Threat Management, Incident Response, Vulnerability Scanning, Cyber Security Assessment, Vulnerability Assessments, Vulnerability Management, Cybersecurity, Network Security, Network Monitoring, Bash (Scripting Language), Intrusion Detection and Prevention, Network Troubleshooting, Anomaly Detection, Information Systems Security, Cyber Security Policies, Network Analysis
Intermediate · Professional Certificate · 3 - 6 Months

University of California, Irvine
Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Social Media Management, Interpersonal Communications, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
Beginner · Specialization · 1 - 3 Months

Tableau Learning Partner
Skills you'll gain: Tableau Software, Interactive Data Visualization, Data Visualization Software, Dashboard, Business Analytics, Business Intelligence, Data Preprocessing, Data Integration, Data Cleansing, Data Manipulation, Performance Tuning
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Rust (Programming Language), Test Case, Software Testing, Data Structures, Debugging, GitHub, Programming Principles, Package and Software Management, Development Environment, System Programming, Software Documentation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Blogs, Google Analytics, Web Analytics, Promotional Strategies, Customer Engagement, Social Media, Content Marketing, Content Creation, Content Management Systems, Business Writing, Marketing
Beginner · Guided Project · Less Than 2 Hours
Emory University
Skills you'll gain: Marketing Channel, Strategic Marketing, Business Marketing, Direct Selling, Customer experience strategy (CX), Go To Market Strategy, Target Market, Customer Analysis, Market Research, Marketing Strategies, Value Propositions, Market Opportunities, Case Studies, Customer Demand Planning, E-Commerce, Compensation Management, Strategic Partnership, Consumer Behaviour, B2B Sales, Business Relationship Management
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Bash (Scripting Language), Shell Script, Unix Shell, Scripting, Linux Commands, Unix Commands, Command-Line Interface, Linux, File Management, Unix, File Systems, Systems Administration
Beginner · Guided Project · Less Than 2 Hours

Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Operations, Customer Relationship Management (CRM) Software, Data Import/Export, Data Cleansing
Beginner · Course · 1 - 4 Weeks