Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of London
Skills you'll gain: Immigration Law, Case Studies, International Relations, World History, Social Justice, Socioeconomics, Cultural Sensitivity, Demography, Policy Analysis, Social Sciences
Beginner · Course · 1 - 3 Months
University of California San Diego
Skills you'll gain: Statistical Analysis, Experimentation, Usability Testing, Statistical Hypothesis Testing, Data Analysis, Statistical Methods, UI/UX Research, R Programming, User Experience, Human Computer Interaction, Statistics, Data Validation, Statistical Modeling, Regression Analysis, Logistic Regression
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Financial Statements, Financial Acumen, Financial Statement Analysis, Income Statement, Balance Sheet, Financial Analysis, Small Business Accounting, Business Acumen, Financial Accounting, Entrepreneurial Finance, Business Metrics, Business Planning
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Customer Relationship Management (CRM) Software, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: ChatGPT, Creative Problem-Solving, AI Personalization, Innovation, Brainstorming, Game Design, Education Software and Technology, Student Engagement, Prompt Engineering, Generative AI
Beginner · Course · 1 - 4 Weeks

Eindhoven University of Technology
Skills you'll gain: electromagnetics, Electronics Engineering, Telecommunications, Electrical Engineering, Electronic Systems, Wireless Networks, Engineering Design Process, Simulation and Simulation Software, Engineering Analysis, Engineering Calculations, Process Design
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: WordPress, Search Engine Optimization, Blogs, Web Analytics, Web Content, Keyword Research, Information Architecture, Content Management, Marketing, Analytics, Web Design, Web Development
Advanced · Guided Project · Less Than 2 Hours

University of California, Davis
Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Content Development and Management, Client Services, Content Strategy, Presentations, Digital Marketing, Project Management, Competitive Analysis, Business Strategy
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Java Programming, Java, Development Environment, Computer Programming, Integrated Development Environments, Object Oriented Programming (OOP), Data Structures, File I/O, Debugging
Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Business Strategy, Organizational Leadership, Business Planning, Accountability, Business Management, Leadership and Management, Management Training And Development, Team Leadership, Business Leadership, Strategic Planning, Business, Competitive Analysis, Strategic Thinking, Corporate Strategy, Leadership Development, Business Administration, Strategic Leadership, Organizational Strategy, Employee Coaching, People Development
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Virtual Reality, Video Game Development, Augmented and Virtual Reality (AR/VR), Game Design, Prototyping, Virtual Environment, Storyboarding, Ideation, Usability Testing, 3D Assets, Interaction Design, User Experience Design, Data Ethics, Development Testing, Human Computer Interaction
Intermediate · Course · 1 - 3 Months

University of Colorado System
Skills you'll gain: Requirements Elicitation, Software Design Documents, Requirements Analysis, Security Requirements Analysis, Mockups, Interviewing Skills, User Requirements Documents, Data Flow Diagrams (DFDs), Storyboarding, Requirements Management, Functional Requirement, Goal Setting, Software Development Methodologies, Software Documentation, Diagram Design, Agile Methodology, Business Requirements, Unified Modeling Language, Risk Management Framework, System Requirements
Beginner · Specialization · 3 - 6 Months