• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Corporate Finance Institute

    Financial Statements in Power BI

    Skills you'll gain: Data Analysis Expressions (DAX), Snowflake Schema, Power BI, Excel Formulas, Financial Statements, Business Intelligence, Financial Reporting, Cash Flows, Microsoft Excel, Financial Data, Data Modeling, Financial Analysis, SQL, Data Import/Export

    ★ 4.7 (44) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Digging Deeper into Audience Reports in Google Analytics

    Skills you'll gain: Google Analytics, Driving engagement, Web Analytics, Benchmarking, Drive Engagement, Customer Engagement, Customer Analysis, Performance Analysis, Journey Mapping, Customer Retention, Marketing

    ★ 4.6 (55) · Intermediate · Guided Project · Less Than 2 Hours

  • B

    Board Infinity

    Industry 4.0 and its impact on Manufacturing Sector

    Skills you'll gain: Manufacturing and Production, Manufacturing Processes, Industrial Engineering, Workforce Development, Production Management, Automation, Socioeconomics, Sustainable Technologies, Internet Of Things, Emerging Technologies, Workforce Planning, Robotics, Digital Transformation, Sustainable Business, Human Machine Interfaces, Artificial Intelligence, Blockchain

    ★ 4.8 (19) · Beginner · Course · 1 - 4 Weeks

  • C

    CertNexus

    Follow a Machine Learning Workflow

    Skills you'll gain: Data Preprocessing, Data Analysis, Model Training, Data Collection, AI Workflows, MLOps (Machine Learning Operations), Statistical Analysis, Model Deployment, Data Processing, Data Cleansing, Applied Machine Learning, Predictive Modeling, Machine Learning, Model Evaluation, Descriptive Statistics, Machine Learning Algorithms, Process Management

    ★ 4.7 (21) · Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Essential Cloud Infrastructure: Foundation - Bahasa Indonesia

    Skills you'll gain: Cloud Infrastructure, Infrastructure As A Service (IaaS), Google Cloud Platform, Cloud Computing Architecture, Infrastructure Architecture, Virtual Networking, Virtual Machines, Cloud Computing, Network Infrastructure, Computing Platforms, Cloud Services, IT Infrastructure, Network Architecture, Virtualization and Virtual Machines, Cloud Management, Network Security, Firewall, Command-Line Interface

    ★ 4.9 (370) · Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Architecting with Google Kubernetes Engine en Français

    Skills you'll gain: Kubernetes, Cloud Infrastructure, Prompt Engineering, Google Cloud Platform, Prompt Engineering Tools, Cloud Development, Cloud Deployment, Infrastructure As A Service (IaaS), Cloud Platforms, Cloud-Native Computing, Cloud Applications, CI/CD, Identity and Access Management, Generative AI, Cloud Services, Continuous Delivery, Continuous Deployment, Scalability, Containerization, Application Deployment

    ★ 4.6 (93) · Beginner · Specialization · 3 - 6 Months

  • A

    Amazon Web Services

    Capstone: Following the AWS Well Architected Framework

    Skills you'll gain: Cloud Computing Architecture, Amazon Web Services, Cloud Security, Operational Excellence, Cloud Standards, Sustainable Business, Reliability, Solution Architecture, Cloud-Native Computing, Corporate Sustainability, Process Optimization, Cost Containment, Operational Efficiency, Environmental Social And Corporate Governance (ESG), Security Strategy, Site Reliability Engineering, Cost Management, Interviewing Skills

    ★ 4.6 (54) · Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    AI Innovation & Entrepreneurship

    Skills you'll gain: Business Process Modeling, Process Modeling, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Business Process Automation, Process Analysis, AI Product Strategy, AI Enablement, Product Management, Market Opportunities, ChatGPT, Business Strategy, Customer Insights, Product Development, Innovation, Product Requirements, AI Personalization, Product Knowledge

    ★ 4.5 (35) · Intermediate · Specialization · 1 - 4 Weeks

  • C

    Coursera

    GenAI in Action: From Theory to Real-World Impact

    Skills you'll gain: Generative AI, AI literacy, AI Enablement, Artificial Intelligence, Finance, Case Studies, Health Technology, Critical Thinking

    ★ 4.3 (21) · Beginner · Course · 1 - 4 Weeks

  • U

    Università Bocconi

    Capital-investissement et capital-risque

    Skills you'll gain: Private Equity, Entrepreneurial Finance, Business Valuation, Investments, Capital Markets, Mergers & Acquisitions, Investment Management, Finance, Entrepreneurship, Financial Analysis, Financial Services, Due Diligence, Portfolio Management, Fundraising, Financial Regulation, Tax Laws, Legal Risk, Tax Management

    ★ 4.8 (45) · Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Elastic Cloud Infrastructure: Scaling and Automation 日本語版

    Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Terraform, Infrastructure As A Service (IaaS), Cloud Solutions, Cloud Engineering, Cloud Computing Architecture, Infrastructure as Code (IaC), Managed Services, Cloud Services, Load Balancing, Cloud Management, Cloud Deployment, Virtual Machines, IT Automation, Network Infrastructure, Virtual Networking, Cloud Security, Virtual Private Networks (VPN), General Networking

    ★ 4.5 (109) · Intermediate · Course · 1 - 3 Months

  • S

    Simplilearn

    Strategic Digital Marketing Channels - SEO & SEM

    Skills you'll gain: Search Engine Marketing, Google Ads, Search Engine Optimization, Marketing Strategies, Pay Per Click Advertising, Data-Driven Marketing, Web Analytics and SEO, Online Advertising, Digital Marketing Tools, Marketing Effectiveness, Email Marketing, Marketing Analytics, Digital Marketing Campaigns, Digital Marketing, Marketing Planning, Marketing, Digital Advertising, Driving engagement, Strategic Marketing, Social Media Marketing

    ★ 4.5 (38) · Beginner · Specialization · 1 - 3 Months

1…172173174…465

In summary, here are 10 of our most popular customer service courses

  • Financial Statements in Power BI: Corporate Finance Institute
  • Digging Deeper into Audience Reports in Google Analytics: Coursera
  • Industry 4.0 and its impact on Manufacturing Sector: Board Infinity
  • Follow a Machine Learning Workflow: CertNexus
  • Essential Cloud Infrastructure: Foundation - Bahasa Indonesia: Google Cloud
  • Architecting with Google Kubernetes Engine en Français: Google Cloud
  • Capstone: Following the AWS Well Architected Framework: Amazon Web Services
  • AI Innovation & Entrepreneurship: Starweaver
  • GenAI in Action: From Theory to Real-World Impact: Coursera
  • Capital-investissement et capital-risque: Università Bocconi

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok