
Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization
★ 4.6 (77) · Beginner · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure
Beginner · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: International Relations, Diplomacy, Political Sciences, Public Policies, Peer Review, Policy Development, Public Safety and National Security, Policty Analysis, Research, and Development, World History, Policy Analysis, Case Studies, Economics, Security Strategy
★ 4.7 (343) · Beginner · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Service Recovery, Emotional Intelligence, Empathy & Emotional Intelligence, Sustainable Business, Loyalty Programs, Brand Loyalty, Hospitality, Customer Complaint Resolution, Hospitality Management, Personalized Service, AI Personalization, Customer Service, Customer experience improvement, Corporate Sustainability, Drive Engagement, Driving engagement, Customer Insights, Customer Relationship Building, Sustainability Standards, Experience Design
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Event Management, Event Marketing, Event Planning, Logistics Management, Hospitality, Logistics, Hospitality Management, Planning, Budget Management, Operations Management, Coordinating, Budgeting, Vendor Management, Coordination, Plan Execution
★ 4.7 (286) · Beginner · Course · 1 - 4 Weeks

HRCI
Skills you'll gain: Employee Performance Management, Diversity Equity and Inclusion Initiatives, Performance Appraisal, Performance Management, Human Resource Policies, Organizational Structure, Policy Development, Conflict Management, Employee Relations, Diversity and Inclusion, Workplace inclusivity, Human Resources, Performance Review, Human Resource Strategy, Human Resources Management and Planning, Employee Engagement, Organizational Strategy, Administration, Staff Management, Business Continuity
★ 4.8 (341) · Beginner · Course · 1 - 4 Weeks

University of Geneva
Skills you'll gain: Multilingualism, Language Interpretation, Translation, and Studies, English Language, International Relations, Diplomacy, World History, European History, Policty Analysis, Research, and Development, Political Sciences, Governance, Law, Regulation, and Compliance
★ 4.8 (128) · Beginner · Course · 1 - 3 Months

Starweaver
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Vendor Management, Organizational Change, Service Improvement, Hospitality Management, Vendor Relationship Management, Hospitality and Food Services, Content Creation, Social Media Marketing, Digital Marketing, Operational Efficiency, Search Engine Optimization, Leadership, Content Management, Customer Engagement
★ 4.2 (44) · Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Training and Development, Training Programs, Employee Performance Management, Performance Management, Talent Acquisition, Human Resources, Human Resources Information System (HRIS), Applicant Tracking Systems, Full Cycle Recruitment, Employee Onboarding, Compensation Management, Compensation and Benefits, Recruitment Strategies, Employee Training, Human Resource Strategy, Human Resource Policies, Human Resources Management and Planning, Employee Surveys, Performance Appraisal, Enterprise Risk Management (ERM)
Beginner · Professional Certificate · 3 - 6 Months

Council on Foreign Relations
Skills you'll gain: International Relations, Diplomacy, World History, Political Sciences, Public Policies, International Finance, Economics, Policy, and Social Studies, Policy Development, Climate Change Programs, Public Health and Disease Prevention, Public Health, Economic Development, Governance, Social Sciences, Environmental Issue, Policty Analysis, Research, and Development, Policy Analysis, Economics, Decision Making, Strategic Thinking
★ 4.8 (12) · Beginner · Specialization · 3 - 6 Months

Dubai College of Tourism
Skills you'll gain: Upselling, Guest Relations, Closing (Sales), Cross Selling, Selling Techniques, Consultative Selling, General Sales Practices, Personalized Service, Hospitality Services, Customer experience improvement, Cultural Sensitivity, Customer Relationship Building, Hospitality, Needs Assessment, Communication Strategies, Business Ethics
Beginner · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Culture, Cultural Diversity, Intercultural Competence, Immigration Law, International Relations, Strategic Partnership, Economics, Policy, and Social Studies, Higher Education, Social Sciences, Diplomacy, World History, Political Sciences, Public Safety and National Security, Demography, Business, Security Strategy
★ 4.4 (9) · Beginner · Course · 1 - 3 Months