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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.


Popular Customer Success Courses and Certifications


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    The State University of New York

    Job Success: Get Hired or Promoted in 3 Steps

    Skills you'll gain: Infographics, LinkedIn, Social Media, Professional Networking, Professional Development, Strategic Communication, Recruitment, Data Visualization, Branding

    4.5
    Rating, 4.5 out of 5 stars
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    684 reviews

    Beginner · Course · 1 - 4 Weeks

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    Khalifa University

    AI for Executives: AI for Customer Relationship Management

    Skills you'll gain: AI Personalization, Sales Enablement, Customer Data Management, Sales Management, AI Enablement, Customer experience improvement, Predictive Analytics, AI Product Strategy, Customer Insights, Customer Engagement, Advanced Analytics, Large Language Modeling, Fraud detection, Artificial Intelligence, Data Integration, Network Analysis, User Feedback, Technology Roadmaps, Change Management

    Beginner · Course · 1 - 3 Months

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    LearnQuest

    Lead Digital Transformation and Success in Sales

    Skills you'll gain: Sales Management, Sales Enablement, Team Motivation, Team Performance Management, Sales Strategy, Team Management, Leadership, Cross-Functional Collaboration, Digital Transformation, Sales Pipelines, Employee Coaching, Forecasting, Business Ethics, Corporate Sustainability, Business Process Automation

    Beginner · Course · 1 - 4 Weeks

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    AI Business School

    Practical AI and prompting for customer care professionals

    Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, AI Enablement, Training Programs, AI Workflows, Personalized Service, LLM Application, Customer Service, Customer experience improvement, Ideation, Business Transformation, Innovation

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals-Português Brasileiro

    Skills you'll gain: Google Cloud Platform, Technical Support, Technical Support and Services, Identity and Access Management, Service Level, Cloud Services, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Customer Service with Python: Build a Chatbot using ChatGPT

    Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Prompt Engineering, Customer Service, Customer Support, Application Programming Interface (API), User Flows, Test Case, Python Programming, Development Environment, Debugging

    4.2
    Rating, 4.2 out of 5 stars
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    27 reviews

    Intermediate · Guided Project · Less Than 2 Hours

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    Packt

    Building a Personal Brand for Career Success

    Skills you'll gain: Target Audience, Verbal Communication Skills, Crisis Management, Brand Strategy, Brand Awareness, Communication, Trustworthiness, Branding, Public Speaking, Brand Management, Storytelling, Professional Development, Personal Attributes, Social Media Content, Technology Strategies, Digital Media Strategy

    Beginner · Course · 1 - 3 Months

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    Skillshare

    Shopify eCommerce: Social Media Ads for Sales Success

    Skills you'll gain: Performance marketing, Marketing Analytics, Marketing Budgets, Target Market, Google Ads, Pay Per Click Advertising, Promotional Strategies, Analysis, Sales Pipelines, Google Analytics, Promotions and Campaigns, Marketing, Process Optimization, E-Commerce, Budget Management, Content Creation, Return On Investment, Account Management, Video Production, Apple iOS

    Beginner · Specialization · 3 - 6 Months

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    Arizona State University

    ELL Success in the Content Classroom: Capstone Project

    Skills you'll gain: Lesson Planning, Differentiated Instruction, Instructional Strategies, Curriculum Planning, Peer Review, Instructional Design, Developing Training Materials, Student Engagement, Community Outreach, Parent Communication

    4.7
    Rating, 4.7 out of 5 stars
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    12 reviews

    Mixed · Course · 1 - 3 Months

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    Coursera

    Ace the Computer Science Interview: Strategies for Success

    Skills you'll gain: Communication, Critical Thinking, Problem Solving, Interpersonal Communications, Computer Programming, Computer Science, Programming Principles, Planning, Algorithms, Data Structures, Stress Management, Adaptability

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Google Cloud Customer Care Fundamentals - Bahasa Indonesia

    Skills you'll gain: Service Level, Cloud Management, Technical Support and Services, End User Training and Support, Technical Support, Cloud Services, Service Management, Technical Communication, Issue Tracking, File Management, Data Loss Prevention

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Analyze Customer Reviews with Gemini Using Python Notebooks

    Skills you'll gain: Google Gemini, Google Cloud Platform, Customer Analysis, Cloud Management, Applied Machine Learning, Jupyter, Cloud Applications, LLM Application, Text Mining, Machine Learning, Business Reporting, SQL

    Intermediate · Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer success courses

  • Job Success: Get Hired or Promoted in 3 Steps: The State University of New York
  • AI for Executives: AI for Customer Relationship Management: Khalifa University
  • Lead Digital Transformation and Success in Sales: LearnQuest
  • Practical AI and prompting for customer care professionals: AI Business School
  • Google Cloud Customer Care Fundamentals-Português Brasileiro: Google Cloud
  • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera
  • Building a Personal Brand for Career Success: Packt
  • Shopify eCommerce: Social Media Ads for Sales Success: Skillshare
  • ELL Success in the Content Classroom: Capstone Project: Arizona State University
  • Ace the Computer Science Interview: Strategies for Success: Coursera

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