Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Goldman Sachs
Skills you'll gain: Competitive Analysis, Value Propositions, Target Market, Business Strategy, Market Opportunities, B2B Sales, Price Negotiation, Consumer Behaviour, Customer Insights, Market Analysis, Business-To-Consumer
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
Beginner · Course · 1 - 4 Weeks

L&T EduTech
Skills you'll gain: Building Information Modeling, Civil Engineering, Building Design, Building Services Engineering, Facility Management, Landscape Architecture, Architectural Design, Energy and Utilities, Transportation Operations, Sustainable Engineering, Safety and Security, Sustainable Design, As-Built Drawings, Construction, Traffic Flow Optimization, Building Codes, Demand Planning, Capacity Management, Estimation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Microsoft SQL Servers, SQL, Database Management, Databases, Data Integration, Managed Services, Data Migration, Cloud Services
Intermediate · Guided Project · Less Than 2 Hours

Zoho Corporation
Skills you'll gain: Sales Process, Sales Development, Sales, Sales Management, Sales Strategy, General Sales Practices, Customer Relationship Management (CRM) Software, Sales Presentation, Sales Pipelines, Customer Relationship Management, Interviewing Skills, Prospecting and Qualification, Portfolio Management
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Digital Marketing, Performance marketing, Marketing Analytics, Key Performance Indicators (KPIs), Consumer Behaviour, E-Commerce, Target Market, Customer Insights, Market Analysis, Data Analysis, Unsupervised Learning
Beginner · Course · 1 - 4 Weeks

Codio
Skills you'll gain: Matplotlib, Statistical Hypothesis Testing, Data Analysis, Statistical Analysis, Data Import/Export, Data Cleansing, Probability & Statistics, Data Manipulation, Descriptive Statistics, Pandas (Python Package), Exploratory Data Analysis, Correlation Analysis, Python Programming, Programming Principles, Computer Programming, Computational Logic
Mixed · Course · 1 - 3 Months

Skills you'll gain: Education Software and Technology, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

L&T EduTech
Skills you'll gain: Building Codes, Construction, Structural Engineering, Construction Engineering, Laboratory Testing, Civil Engineering, Structural Analysis, Engineering Design Process, Engineering Calculations, Engineering Analysis
Advanced · Course · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: Large Language Modeling, LLM Application, Learning Strategies, Education Software and Technology, AI Personalization, Lifelong Learning, AI Enablement, Human Learning, Adult Learning Principles, Prompt Engineering Tools, Artificial Intelligence, Student-Centred Learning, Generative AI, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: API Design, Back-End Web Development, Secure Coding, Data Security, Application Programming Interface (API), Restful API, IT Infrastructure, Application Security, Infrastructure Security, Data Integrity, Servers, Cloud Security, Server Administration, Web Servers, Encryption, Authentications
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Video Editing, Animations, Post-Production, Motion Graphics, Video Production, Photo/Video Production and Technology, Cinematography, Image Quality, Color Theory
Mixed · Course · 1 - 3 Months