Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Agile Project Management, Agile Methodology, Project Estimation, Sprint Planning, Scaled Agile Framework, Sprint Retrospectives, Cross-Functional Team Leadership, Backlogs, Kanban Principles, Team Leadership, User Story
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Hardware, Hardware Troubleshooting, Networking Hardware, Desktop Support, USB, Data Storage, Hardware Architecture, System Configuration, Peripheral Devices, Data Storage Technologies, General Networking, Operating Systems, Display Devices
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Marketing Communications, Target Audience, Media Strategy, Brand Strategy, Brand Management, Shared Media, Persuasive Communication, Integrated Marketing Communications, Stakeholder Engagement, Earned Media, Owned Media, Paid media, Content Creation, Consumer Behaviour, Digital Marketing, Content Performance Analysis, Customer Engagement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Event-Driven Programming, Javascript, Object Oriented Programming (OOP), Web Development, Web Design and Development, Scripting, UI Components, Data Validation, Programming Principles, Development Environment
Beginner · Course · 3 - 6 Months

Skills you'll gain: Containerization, Restful API, Event-Driven Programming, DevOps, Data Integration, z/OS, Solution Architecture, Cloud Applications, Microservices, Enterprise Architecture, IBM Cloud, Application Lifecycle Management, Cloud-Native Computing, Application Design, CI/CD, Systems Integration, Software Architecture, Mainframe Computing
Beginner · Course · 1 - 3 Months

Skills you'll gain: Predictive Modeling, Matplotlib, Applied Machine Learning, Seaborn, Data Visualization, Regression Analysis, Pandas (Python Package), Statistical Machine Learning, Statistical Analysis, Machine Learning, Supervised Learning, Data Science, Scikit Learn (Machine Learning Library), Probability & Statistics, Python Programming, Unsupervised Learning, Data Analysis, Decision Tree Learning, NumPy, Data Manipulation
Intermediate · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: User Story, Persona (User Experience), Design Thinking, Agile Product Development, Agile Methodology, Interviewing Skills, User Research, Persona Development, Product Development, Innovation, User Centered Design
Beginner · Course · 1 - 4 Weeks

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Content Management, AI Personalization, Loyalty Programs, Predictive Analytics, Customer Engagement, Digital Media Strategy, Augmented Reality, Marketing Analytics, Revenue Management, Forecasting, Data-Driven Decision-Making, Marketing Strategy and Techniques, Brand Marketing, Artificial Intelligence, Media Strategy, Media Relations, Digital Transformation, Customer Communications Management, Emerging Technologies, Price Negotiation
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Amazon Web Services, Workflow Management, Personalized Service, Cost Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Blogs, Workflow Management, Data Visualization, User Feedback, Content Development and Management, Interactive Data Visualization, Data Integration, Cloud-Based Integration, Google Docs, Project Management Software, Social Media Management, Content Management, Ideation, Project Management, Customer Insights, Database Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Collection, Data Validation, Marketing Effectiveness
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Penetration Testing, Cyber Security Assessment, Exploitation techniques, Vulnerability Assessments, Intrusion Detection and Prevention, Brute-force attacks, Application Security, Network Security, Virtual Local Area Network (VLAN), Cloud Security, API Testing, Wireless Networks
Advanced · Course · 1 - 4 Weeks