• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Securing and Integrating Components of your Application 日本語版

    Skills you'll gain: Cloud-Native Computing, Cloud Applications, Cloud Development, API Gateway, Cloud API, Google Cloud Platform, Application Programming Interface (API), Cloud-Based Integration, Authentications, Serverless Computing, Identity and Access Management, API Design, Event-Driven Programming, Node.JS, Authorization (Computing)

    4.3
    Rating, 4.3 out of 5 stars
    ·
    36 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Create audio transcripts with Amazon Transcribe

    Skills you'll gain: Amazon S3, Amazon Web Services, Application Programming Interface (API), Cloud Computing

    4.2
    Rating, 4.2 out of 5 stars
    ·
    13 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • U

    UBITS

    Business Developer

    Skills you'll gain: Selling Techniques, Benchmarking, Closing (Sales), Consultative Selling, Negotiation, Retail Sales, Overcoming Objections, Stakeholder Management, Sales Strategy, Customer Relationship Management, Rapport Building, Accountability, Stakeholder Analysis, Value Propositions, Customer Relationship Management (CRM) Software, Business Development, Emotional Intelligence, Accountability Frameworks, Market Research, Personal Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    13 reviews

    Intermediate · Specialization · 3 - 6 Months

  • P

    Pearson

    System Design Fundamentals

    Skills you'll gain: Systems Architecture, Software Architecture, Systems Design, Software Design, System Design and Implementation, Functional Design, Systems Development, Service Oriented Architecture, Verification And Validation, Maintainability, Systems Analysis

    4
    Rating, 4 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • P

    Pearson

    Certified Cloud Security Professional (CCSP)

    Skills you'll gain: Cloud Management, Cloud Security, Application Security, Cloud Computing, Cloud Infrastructure, Cloud Applications, Identity and Access Management, Data Integrity, Secure Coding, Security Awareness, Cloud Computing Architecture, Data Centers, Data Management, IT Security Architecture, Data Loss Prevention, Security Testing, General Data Protection Regulation (GDPR), Security Engineering, Cyber Risk, Service Level

    4.6
    Rating, 4.6 out of 5 stars
    ·
    10 reviews

    Advanced · Specialization · 1 - 3 Months

  • A

    Amazon Web Services

    AWS Storage Data Protection Services Getting Started

    Skills you'll gain: Cloud Storage, Amazon Web Services, Data Storage Technologies, Data Storage, Disaster Recovery, Data Store

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Maryland, College Park

    Agile Innovation and Problem Solving Skills

    Skills you'll gain: Creative Problem-Solving, Brainstorming, User Story, Innovation, Solution Design, Agile Methodology, Creativity, Agile Product Development, Systems Engineering, Requirements Analysis, Requirements Elicitation, Complex Problem Solving, Risk Management, Test Driven Development (TDD), Requirements Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    28 reviews

    Intermediate · Course · 1 - 3 Months

  • U

    University of Maryland, College Park

    Marketing in the Age of AI

    Skills you'll gain: Online Advertising, LLM Application, AI Enablement, Branding, Natural Language Processing, Machine Learning Algorithms

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Digital Transformation with Google Cloud - Español

    Skills you'll gain: Digital Transformation, Cloud Solutions, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Cloud Deployment, Public Cloud, Cloud Services, Business Transformation, Hybrid Cloud Computing, Platform As A Service (PaaS), Google Cloud Platform, Software As A Service, Capital Expenditure, Technology Strategies, Infrastructure As A Service (IaaS), Cloud Security, Network Architecture, Operating Expense, Computer Networking

    5
    Rating, 5 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 3 Months

  • T

    The Hong Kong University of Science and Technology

    My Favorite Lectures @ HKUST

    Skills you'll gain: OSI Models, Computer Networking, Student-Centred Learning, Teaching, Interactive Learning, Student Engagement, Network Protocols, Post-Production, Video Editing, Pedagogy, Culture, Multimedia, Lecturing, Cultural Sensitivity, Instructional Strategies, Creative Design, Cultural Diversity, Music, Biology

    Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Intro to Natural Language Processing in Microsoft Azure

    Skills you'll gain: Text Mining, Natural Language Processing, Microsoft Azure, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), AI literacy, AI Workflows, Analytics, Application Development

    Beginner · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Learn about VMware Environments on GCP

    Skills you'll gain: VMware vSAN, vSphere Networking and Storage, vCenter Server, NSX-T Network Virtualization, Virtual Networking, vCenter Server Management, Google Cloud Platform, Cloud Computing, Virtualization and Virtual Machines, Cloud Computing Architecture, Cloud-Based Integration, Server Administration, Network Security

    4.6
    Rating, 4.6 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 4 Weeks

1…238239240…462

In summary, here are 10 of our most popular customer service courses

  • Securing and Integrating Components of your Application 日本語版: Google Cloud
  • Create audio transcripts with Amazon Transcribe: Coursera
  • Business Developer: UBITS
  • System Design Fundamentals: Pearson
  • Certified Cloud Security Professional (CCSP): Pearson
  • AWS Storage Data Protection Services Getting Started: Amazon Web Services
  • Agile Innovation and Problem Solving Skills: University of Maryland, College Park
  • Marketing in the Age of AI: University of Maryland, College Park
  • Digital Transformation with Google Cloud - Español: Google Cloud
  • My Favorite Lectures @ HKUST : The Hong Kong University of Science and Technology

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok