Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Data Storytelling, Data Visualization, Matplotlib, Plotly, Scientific Visualization, Seaborn, Exploratory Data Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Employee Surveys, Analysis, User Feedback, Employee Training, Events and Conferences, Program Evaluation, Event Marketing, User Accounts
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: PySpark, Customer Analysis, Big Data, Data Processing, Advanced Analytics, Statistical Modeling, Text Mining, Customer Insights, Data Transformation, Unstructured Data, Simulation and Simulation Software, Data Manipulation, Image Analysis
Mixed · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Digital Marketing, Performance marketing, Marketing Analytics, Key Performance Indicators (KPIs), Consumer Behaviour, E-Commerce, Target Market, Customer Insights, Market Analysis, Data Analysis, Unsupervised Learning
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Sprint Planning, Scrum (Software Development), Agile Project Management, Agile Methodology, Sprint Retrospectives, Backlogs, Agile Product Development, Performance Metric, Project Management, User Story, Business Reporting, Cross-Functional Collaboration, Prioritization, Dependency Analysis, Conflict Management, Estimation
Beginner · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Predictive Modeling, Predictive Analytics, Simulations, Exploratory Data Analysis, Experimentation, Research Design, Business Analytics, Operations Research, Project Design, Customer Analysis, A/B Testing, Data Mining, Business Analysis, Analytical Skills, Ideation, Advanced Analytics, Applied Machine Learning, Process Mapping, Problem Solving, Critical Thinking
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Business Intelligence, Data Warehousing, Dashboard, Databases, Data Mart, Data Analysis, Interactive Data Visualization, Business Analytics, Data-Driven Decision-Making, Star Schema, Data Visualization Software, SQL, Data Transformation
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Integrated Marketing Communications, Marketing Strategies, Digital Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Customer Insights, Customer experience strategy (CX), E-Commerce, Target Audience
Beginner · Course · 1 - 4 Weeks

Technical University of Munich (TUM)
Skills you'll gain: Sustainable Technologies, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Climate Change Mitigation, Environmental Resource Management, Sustainability Reporting, Engineering Software, Information Technology, Artificial Intelligence, Computing Platforms, Emerging Technologies
Intermediate · Course · 1 - 3 Months

Scrimba
Skills you'll gain: Mobile Development, Application Development, Front-End Web Development, Web Applications, Database Application, Real Time Data, HTML and CSS, Data Management, Data Storage Technologies, Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), Javascript, User Interface (UI) Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Management, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production
Beginner · Course · 1 - 3 Months

Skills you'll gain: Mobile Development, Cross Platform Development, .NET Framework, Authentications, User Interface (UI), Application Programming Interface (API), C# (Programming Language), Microsoft Visual Studio, Development Environment, Program Development, Data Access, Software Design Patterns
Intermediate · Course · 1 - 3 Months