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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Ethical Decision-Making in the Tech Industry

    Skills you'll gain: Business Ethics, Courage, Ethical Standards And Conduct, Decision Making, Technical Management, Professionalism, Engineering Management, Personal Integrity, IT Management, Ancient History, Human Development, Cultural Diversity, Technology Strategies, Business Leadership, Leadership, Anthropology, Social Sciences, Artificial Intelligence

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    156 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    E

    Edureka

    GitHub Copilot: The AI Pair Programmer for Coding

    Skills you'll gain: AI Enablement, Development Environment, Computer Programming Tools, Prompt Engineering

    4.2
    Rating, 4.2 out of 5 stars
    ·
    83 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Grab Data Fast with Vertical and Horizontal LOOKUP

    Skills you'll gain: Google Sheets, Spreadsheet Software, Data Import/Export, Data Analysis Software, Data Presentation, Data Analysis, Business Analysis

    3.8
    Rating, 3.8 out of 5 stars
    ·
    74 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    Association of International Certified Professional Accountants

    Blockchain Evolution and Technology Concepts

    Skills you'll gain: Key Management, Blockchain, Digital Assets, FinTech, Emerging Technologies, Cryptography, Encryption, Distributed Computing, Transaction Processing, Data Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    133 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Human Capital: Strategic HR and Managing Talent

    Skills you'll gain: Human Capital, Human Resource Strategy, Change Management, Talent Management, Organizational Strategy, HR Tech, Crisis Management, Talent Acquisition, Workforce Development, Team Management, Leadership Development, People Analytics, Leadership, Cultural Diversity, Mentorship

    4.8
    Rating, 4.8 out of 5 stars
    ·
    39 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Scrimba

    API Basics 1: Build a Bot (Fetch, JSON & Async JavaScript)

    Skills you'll gain: JSON, Application Programming Interface (API), Restful API, Web Services, Javascript, Web Applications, Hypertext Markup Language (HTML), Servers, Cascading Style Sheets (CSS)

    4.9
    Rating, 4.9 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Mastering Total Quality Management: Analyze, Apply & Improve

    Skills you'll gain: Quality Management, Culture Transformation, Quality Improvement, Continuous Improvement Process, Operational Excellence, Quality Assurance, Process Improvement, Cost Management, Customer experience strategy (CX), Benchmarking, Team Oriented, Employee Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    17 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Predictive Analytics for Business with H2O in R

    Skills you'll gain: R Programming, Predictive Analytics, Applied Machine Learning, Data-Driven Decision-Making, Analytics, Data Science, Feature Engineering, Data Preprocessing, Machine Learning, Telemarketing, Model Deployment

    4.9
    Rating, 4.9 out of 5 stars
    ·
    53 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    F

    Fractal Analytics

    Generative AI in User Research and Design Thinking

    Skills you'll gain: Ideation, AI Product Strategy, UI/UX Research, Brainstorming, Innovation, Design Thinking, User Research, AI Enablement, Generative AI, Competitive Analysis, User Experience Design, Human Centered Design, Data Ethics, Persona (User Experience), Artificial Intelligence, Problem Solving, Data Collection, Data Synthesis, Critical Thinking

    4.5
    Rating, 4.5 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Implementation of GenAI Agents

    Skills you'll gain: Generative AI Agents, LangChain, AI Workflows, LLM Application, Agentic systems, Development Environment, Model Evaluation, OpenAI, Artificial Intelligence, Scalability, Applied Machine Learning, Performance Tuning, Design

    4.5
    Rating, 4.5 out of 5 stars
    ·
    56 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    Illinois Tech

    New Tech Ventures

    Skills you'll gain: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Innovation, Team Building, Storytelling, Market Research, Team Management, Oral Expression, Entrepreneurial Finance, New Product Development, Business Strategies, Project Design, Team Leadership, Fundraising and Crowdsourcing, Financial Planning, Customer Engagement, Business Ethics, Competitive Analysis

    Build toward a degree

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Geneva

    In the footsteps of Zika… approaching the unknown

    Skills you'll gain: Infectious Diseases, Epidemiology, Health Disparities, Social Determinants Of Health, Public Health, Emergency Response, Environmental Issue, Climate Change Adaptation, Media and Communications, Neurology, Maternal Health, Diagnostic Tests, Research

    4.7
    Rating, 4.7 out of 5 stars
    ·
    115 reviews

    Intermediate · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Ethical Decision-Making in the Tech Industry: University of Colorado Boulder
  • GitHub Copilot: The AI Pair Programmer for Coding: Edureka
  • Grab Data Fast with Vertical and Horizontal LOOKUP : Coursera
  • Blockchain Evolution and Technology Concepts: Association of International Certified Professional Accountants
  • Human Capital: Strategic HR and Managing Talent: University of Michigan
  • API Basics 1: Build a Bot (Fetch, JSON & Async JavaScript): Scrimba
  • Mastering Total Quality Management: Analyze, Apply & Improve: EDUCBA
  • Predictive Analytics for Business with H2O in R: Coursera
  • Generative AI in User Research and Design Thinking: Fractal Analytics
  • Implementation of GenAI Agents: Coursera

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