Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

LearnQuest
Skills you'll gain: Event Monitoring, General Networking, Network Architecture, Systems Integration, Incident Response, Enterprise Architecture, Cybersecurity, Security Management, Computer Networking, Network Security, Threat Detection, Cyber Security Policies, Data Governance, Network Routers, Cloud Deployment, Security Controls, Command-Line Interface, Security Strategy, Cloud Management, System Monitoring
Beginner · Specialization · 1 - 3 Months

Institut Mines-Télécom
Skills you'll gain: Internet Of Things, Network Protocols, Embedded Software, Interoperability, Communication Systems, Telecommunications, Network Analysis, Virtual Machines
Mixed · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Target Market, Strategic Marketing, Product Marketing, Marketing Strategy and Techniques, Product Strategy, Market Research, Growth Strategies, Market Analysis, Marketing Psychology, Revenue Management, Promotional Strategies, Competitive Analysis, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI Agents, Retrieval-Augmented Generation, Prompt Engineering, Generative AI, AI Enablement, Customer Engagement, Agentic systems, Google Cloud Platform, Artificial Intelligence, Innovation, Business Strategy
Beginner · Course · 1 - 3 Months

Skills you'll gain: Large Language Modeling, LLM Application, Model Deployment, AI Enablement, Transfer Learning, Prompt Engineering, Generative AI, Model Evaluation, Deep Learning, Natural Language Processing, Recurrent Neural Networks (RNNs), Responsible AI, Scalability, Machine Learning, Performance Tuning, Systems Integration
Advanced · Course · 3 - 6 Months

Skills you'll gain: Unit Testing, React.js, Webpack, Angular, Web Development Tools, JavaScript Frameworks, Debugging, Web Applications, Vue.JS, Object Oriented Programming (OOP), JSON
Intermediate · Course · 1 - 3 Months

AI Business School
Skills you'll gain: Prompt Engineering, Generative AI, Project Design, Training Programs, AI Enablement, Artificial Intelligence, Brainstorming, Marketing Analytics, Personalized Service, Content Creation
Intermediate · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: International Relations, Sustainable Development, Event Planning, Culture, Social Impact, Event Management, Hospitality, Cultural Diversity, Sustainability Standards, Corporate Sustainability, Experience Design, Collaboration, Environment and Resource Management, Business Transformation, Crisis Management, Innovation, Economic Development
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: DevSecOps, Cyber Governance, Budget Management, Leadership, Technology Roadmaps, Performance Metric, Relationship Management, Workforce Development
Intermediate · Course · 1 - 3 Months

IESE Business School
Skills you'll gain: Design Thinking, User Research, Qualitative Research, Human Centered Design, Customer experience improvement, Empathy, Problem Solving, Customer Insights, Persona Development, Interviewing Skills
Beginner · Course · 1 - 4 Weeks

Cisco Learning and Certifications
Skills you'll gain: Network Performance Management, Wireless Networks, Network Infrastructure, Virtual Networking, Wide Area Networks, Network Planning And Design, Local Area Networks, Network Protocols, Software-Defined Networking, Computer Networking, Telecommunications, Service Level Agreement, Enterprise Architecture, Prioritization
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Integration, Data Import/Export, NumPy, Data Manipulation, Data Preprocessing, Pandas (Python Package), Data Pipelines, Data Transformation, Extract, Transform, Load, Data Cleansing
Beginner · Course · 1 - 4 Weeks