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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    AI-Powered Modern Marketing

    Skills you'll gain: Marketing Automation, Marketing Planning, Marketing Analytics, Competitive Analysis, Prompt Engineering, Email Automation, Search Engine Optimization, Generative AI, Key Performance Indicators (KPIs), AI Personalization, Lead Generation, A/B Testing, Content Creation, Web Analytics, Performance Measurement, Data Visualization, Customer Insights, Data-Driven Decision-Making, Digital Marketing, Content Strategy

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Foundations of Account Management

    Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Customer experience improvement, Sales Management, Sales, Customer Relationship Building, Process Mapping, Sales Enablement, Account Management, Microsoft Copilot, File Management, Communication, Brainstorming, Scheduling

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Capstone: Applying Project Management in the Real World

    Skills you'll gain: Sprint Retrospectives, Project Management, Stakeholder Communications, Stakeholder Management, Milestones (Project Management), Quality Management, Smart Goals, Management Reporting, Project Planning, Project Scoping, Project Documentation, Communication, Negotiation, Prioritization, Interviewing Skills, Problem Solving

    4.9
    Rating, 4.9 out of 5 stars
    ·
    13K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Software Development Lifecycle

    Skills you'll gain: User Story, Agile Software Development, Software Design Patterns, Design Thinking, Software Development Methodologies, Software Design, Agile Methodology, Agile Project Management, Process Mapping, Software Engineering, Kanban Principles, Software Development Life Cycle, Software Quality Assurance, Program Development, Application Security, Scrum (Software Development), Object Oriented Design, Software Architecture, User Experience Design, Software Quality (SQA/SQC)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    9.8K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Integrate AI: Streamline No-Code App Responses

    Skills you'll gain: AI Security, LLM Application, Application Development, No-Code Development, AI Enablement, OAuth, Application Programming Interface (API), Real Time Data, Key Management, Authentications, Data Integration, User Interface (UI), Authorization (Computing), Live Streaming, User Interface and User Experience (UI/UX) Design, Automation, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Analyze and Create Your AI Marketing Plan

    Skills you'll gain: Marketing Planning, Marketing Strategies, Marketing Effectiveness, Marketing Analytics, Marketing Automation, Budgeting, Customer Analysis, AI Enablement, Customer Insights, Goal Setting, Key Performance Indicators (KPIs), Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Generative AI: Prompt Engineering Basics

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, ChatGPT, Context Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    7.7K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    A

    Adobe

    Adobe Graphic Designer: Design that Demands Attention

    Skills you'll gain: Adobe Express, Adobe Illustrator, Adobe Photoshop, Adobe Firefly, Responsible AI, Digital Design, Generative AI, Layout Design, Graphic Design, User Interface and User Experience (UI/UX) Design, Logo Design, Generative AI Agents, File Management, Visual Design, Process Design, Content Creation, Design Reviews, Prompt Engineering, Branding, Storytelling

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.6K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Agentic AI Content for Practitioners: Product

    Skills you'll gain: Agentic Workflows, Prompt Engineering, Agentic systems, AI Personalization, AI Enablement, Artificial Intelligence, Human Computer Interaction, Human Centered Design, Responsible AI, User Flows, User Experience Design, Context Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Introduction to HTML5

    Skills you'll gain: Hypertext Markup Language (HTML), Web Design, Application Deployment, Web Content, Web Development, Web Content Accessibility Guidelines, Usability, Browser Compatibility

    4.7
    Rating, 4.7 out of 5 stars
    ·
    28K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master AI Tools & Robotics: Analyze, Automate, Innovate

    Skills you'll gain: Robotic Process Automation, Customer experience improvement, ChatGPT, Data Science, Machine Learning Methods

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Analyze Users & Optimize Product Retention

    Skills you'll gain: Data Storytelling, Customer Analysis, Customer Retention, Marketing Analytics, Customer Insights, Strategic Decision-Making, Product Strategy, Data Analysis, Product Management, Data-Driven Decision-Making, Advanced Analytics, Unsupervised Learning, Technical Documentation, Performance Measurement, Machine Learning Algorithms

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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1…353637…549

In summary, here are 10 of our most popular customer experience courses

  • AI-Powered Modern Marketing: Coursera
  • Foundations of Account Management: Microsoft
  • Capstone: Applying Project Management in the Real World: Google
  • Software Development Lifecycle: University of Minnesota
  • Integrate AI: Streamline No-Code App Responses: Coursera
  • Analyze and Create Your AI Marketing Plan: Coursera
  • Generative AI: Prompt Engineering Basics: IBM
  • Adobe Graphic Designer: Design that Demands Attention: Adobe
  • Agentic AI Content for Practitioners: Product: Coursera
  • Introduction to HTML5: University of Michigan

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