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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Automate and Resolve Invoicing Disputes Fast

    Skills you'll gain: Billing & Invoicing, QuickBooks (Accounting Software), Billing, Invoicing, Billing Systems, Accounts Payable and Receivable, Payment Processing and Collection, Investigation, Claims Processing, Accounting, Customer Complaint Resolution, Email Automation, Analysis, Cash Flow Forecasting, Business Process Automation, Automation, Document Management

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    User Retention Analytics

    Skills you'll gain: Dashboard, Data Storytelling, Heat Maps, Looker (Software), Process Mapping, Key Performance Indicators (KPIs), Customer Retention, SQL, Data Visualization, Marketing Analytics, Customer Insights, Tableau Software, Statistical Analysis, Business Intelligence, Data Analysis, Time Series Analysis and Forecasting, Data-Driven Decision-Making, Predictive Analytics, R Programming, Python Programming

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    How to Become a Thought Leader

    Skills you'll gain: Technical Communication, Content Strategy, Strategic Thinking

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Jira: Create, Track, and Workflow Issues

    Skills you'll gain: Jira (Software), Issue Tracking, User Story, Dashboard, Workflow Management, Scrum (Software Development), Work Breakdown Structure, Kanban Principles, Sprint Planning, Technical Documentation, Prioritization, Query Languages, Process Management, Collaborative Software, Technical Communication, Stakeholder Communications, Team Oriented

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft Business Analyst

    Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Jira: Plan, Verify, and Deliver

    Skills you'll gain: User Story, Quality Assurance, Jira (Software), Agile Methodology, Verification And Validation, Product Quality (QA/QC), Quality Assessment, Agile Project Management, Sprint Planning, Workflow Management, Project Estimation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Sales Methodologies Applicable to Enterprise Sales

    Skills you'll gain: Enterprise Sales, Consultative Selling, B2B Sales, Selling Techniques, Stakeholder Engagement, Prospecting and Qualification, Sales Process, Stakeholder Management, Sales Training, Specialized Sales, Sales, Sales Strategy, Influencing

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Financial Accounting: Foundations

    Skills you'll gain: Revenue Recognition, Accrual Accounting, Financial Statements, Accounting, Financial Accounting, Generally Accepted Accounting Principles (GAAP), Accounting Records, Inventory Accounting, Accounts Receivable, Income Statement, Balance Sheet, Financial Reporting, Cash Flows

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    4.6K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    Project Management: Predictive/Adaptive Method Fundamentals

    Skills you'll gain: Project Closure, Project Scoping, Project Risk Management, Project Schedules, Cost Management, Sprint Planning, Agile Project Management, Project Planning, Project Management, Scope Management, Change Control, Project Performance, Microsoft Excel, Communication Planning, Team Leadership, Leadership, User Story, Microsoft Word, Microsoft Office, Leadership Development

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Positive Psychology: Martin E. P. Seligman’s Visionary Science

    Skills you'll gain: Optimism, Personal Development, Resilience, Positive Behavior Support, Psychology, Working With Children, Education and Training, Research, Visionary, Human Development, Creativity

    4.9
    Rating, 4.9 out of 5 stars
    ·
    6.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Scrum Alliance

    Agile Essentials

    Skills you'll gain: User Story, Agile Product Development, Team Building, Team Management, Agile Methodology, Agile Project Management, User Research, Agile Software Development, Product Management, Organizational Change, Continuous Improvement Process, Project Management, Change Management

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Data Warehousing & Pipeline Development in Microsoft Fabric

    Skills you'll gain: Star Schema, Snowflake Schema, Data Warehousing, CI/CD, Database Design, Transact-SQL, Data Pipelines, Extract, Transform, Load, Data Architecture, Data Modeling, Data Transformation, Data Integration, Microsoft Azure, Dataflow, Git (Version Control System), Performance Tuning

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Automate and Resolve Invoicing Disputes Fast: Coursera
  • User Retention Analytics: Coursera
  • How to Become a Thought Leader: Packt
  • Jira: Create, Track, and Workflow Issues: Coursera
  • Microsoft Business Analyst: Microsoft
  • Jira: Plan, Verify, and Deliver: Coursera
  • Sales Methodologies Applicable to Enterprise Sales: Coursera
  • Financial Accounting: Foundations: University of Illinois Urbana-Champaign
  • Project Management: Predictive/Adaptive Method Fundamentals: Logical Operations
  • Positive Psychology: Martin E. P. Seligman’s Visionary Science: University of Pennsylvania

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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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