Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Salesforce
Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Customer Relationship Management (CRM) Software, Lead Generation, Sales Development, Intercultural Competence, Time Management, Business Writing, Business Correspondence, Salesforce, Writing, Productivity, Sales Prospecting, Cold Calling, Growth Mindedness, Verbal Communication Skills, Interviewing Skills, Professional Development, Sales
★ 4.4 (619) · Beginner · Professional Certificate · 3 - 6 Months

Microsoft
Skills you'll gain: Customer Engagement, Sales Pipelines, Power BI, Customer Relationship Management (CRM) Software, Lead Generation, Customer Insights, Resource Allocation, Resource Planning, Scheduling, Customer Relationship Management, Sales Process, Sales Management, Sales Operations, Microsoft Teams, Order Management, Customer Service, Marketing, Marketing Automation, Prospecting and Qualification, Business Reporting
★ 4.5 (86) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Marketing Analytics, Digital Marketing Tools, Content Performance Analysis, Social Media Marketing, Social Media Content, Business Marketing, Social Media Management, Customer Engagement, Strategic Partnership, Gmail, Drive Engagement, Target Audience, Content Creation
★ 4.7 (1.4K) · Beginner · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing Planning, Marketing, Strategic Marketing, Marketing Strategies, Marketing Management, Branding, Marketing Strategy and Techniques, Consumer Behaviour, Brand Strategy, Brand Management, Product Planning, Product Marketing, Value Propositions, Market Analysis, Target Market, Market Research, Customer Analysis, Target Audience, Customer Insights
★ 4.8 (1.8K) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Hardware Troubleshooting, Microsoft Azure, Generative AI, Operating Systems, Authorization (Computing), Load Balancing, Collaborative Software, Hardware Architecture, Cloud Services, Cloud Solutions, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Authentications, Dashboard Creation, Cloud Computing, IT Automation, Security Controls, Network Protocols
★ 4.7 (1.6K) · Beginner · Professional Certificate · 3 - 6 Months

The Expert Academy
Skills you'll gain: Consumer Behaviour, Critical Thinking, Marketing Psychology, Critical Thinking and Problem Solving, General Sales Practices, Persuasive Communication, Overcoming Objections, Influencing, Trustworthiness, Conflict Management, Customer Analysis, Stakeholder Engagement, Decision Making, Behavioral Economics, Communication, Relationship Building, Psychology
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Learning Strategies, Lifelong Learning, Productivity, Human Learning, Learning Theory, Cognitive flexibility, Mental Concentration, Creative Thinking, Time Management, Stress Management, Personal Development, Neurology
★ 4.8 (3K) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Data Visualization, Data Presentation, Generative AI, Version Control, Matplotlib, Exploratory Data Analysis, Data Cleansing, Debugging, Pandas (Python Package), R Programming, Tidyverse (R Package), Ggplot2, Jupyter, Python Programming, Microsoft Visual Studio, Statistical Visualization, Data Storytelling, GitHub, NumPy, Machine Learning Methods
★ 4.4 (673) · Beginner · Specialization · 3 - 6 Months

University of Pennsylvania
Skills you'll gain: Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Customer experience improvement, Marketing Strategies, Customer Insights, Brand Loyalty, Cross-Channel Marketing, Global Marketing, Market Trend, Consumer Behaviour, Competitive Analysis, Innovation, E-Commerce
★ 4.8 (299) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Responsible AI, AI Product Strategy, Data Ethics, Competitive Intelligence, AI Enablement, Generative AI, Risk Analysis, Hybrid Cloud Computing, Business Leadership, Risk Mitigation, Risking, Compliance Training, Strategic Thinking, Data Management, Strategic Leadership, AI literacy, Law, Regulation, and Compliance, Data Strategy
★ 4.6 (746) · Intermediate · Specialization · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Advocacy, Newsletters, Risk Management, Lobbying, Talent Management, Governance, Non-Profit Accounting, Event Planning, Fundraising, Fundraising and Crowdsourcing, Event Management, Leadership Development, Risk Mitigation, Diversity and Inclusion, Leadership and Management, Public Relations, Grant Writing, Customer Relationship Management, Strategic Leadership, Leadership
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Marketing Effectiveness, Marketing Channel, Data-Driven Marketing, Marketing Analytics, Marketing Budgets, Performance marketing, Cross-Channel Marketing, Digital Analysis, Budget Management, Marketing Planning, Analysis, Model Evaluation, Budgeting, Media Planning, Stakeholder Communications, Marketing, Performance Measurement, Return On Investment, Journey Mapping, Digital Marketing
Beginner · Course · 1 - 4 Weeks