Conflict resolution courses can help you learn negotiation techniques, active listening skills, mediation strategies, and the dynamics of interpersonal communication. You can build skills in identifying underlying interests, managing emotions during disputes, and facilitating collaborative problem-solving. Many courses introduce tools like conflict assessment frameworks and communication models that aid in resolving disagreements effectively and fostering a positive environment.

Skills you'll gain: Meeting Facilitation, Agile Project Management, Employee Coaching, Agile Methodology, Team Building, Conflict Management, Leadership and Management, Leadership, Team Leadership, Organizational Leadership, Kanban Principles, Decision Making, Active Listening
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professionalism, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Communication, Constructive Feedback, Empathy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Team Building, Team Management, Stakeholder Analysis, Internal Communications
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Conflict Management, Active Listening, Mediation, Teamwork, Collaboration, De-escalation Techniques, Negotiation, Leadership, Interpersonal Communications, Emotional Intelligence, Empathy, Accountability
Beginner · Course · 1 - 4 Weeks

University of Alberta
Skills you'll gain: Conflict Management, Team Leadership, Organizational Leadership, Diversity and Inclusion, Workplace inclusivity, Leadership and Management, People Management, Rapport Building, Leadership, Occupational Safety And Health, Leadership Development, Interpersonal Communications, Communication, Collaboration, Strategic Leadership, Stress Management, Empathy, Employee Engagement, Mental Health, Active Listening
Beginner · Course · 1 - 3 Months

Alfaisal University | KLD
Skills you'll gain: Crisis Management, Risk Management, Case Studies, Problem Solving, Emergency Response, Conflict Management, Risk Analysis, Communication Planning
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Social Justice, Community Development, Conflict Management, Crisis Intervention, Social Determinants Of Health, Sustainable Development, Social and Human Services, International Relations, Diversity Awareness, Legal Research, Sociology, Advocacy, World History, Storytelling
Beginner · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Teamwork, Professionalism, Report Writing, Storytelling
Beginner · Course · 1 - 4 Weeks

Erasmus University Rotterdam
Skills you'll gain: Policy Development, Conflict Management, Ethical Standards And Conduct, Crisis Intervention, Policy Analysis, Emergency Response, Mitigation, International Relations, Case Studies, Risk Analysis, Community Development, Risk Management, Research, Climate Change Adaptation, Socioeconomics
Intermediate · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Negotiation, Emotional Intelligence, Communication, Conflict Management, Relationship Building, Interpersonal Communications, Collaboration, Empathy, Active Listening, Critical Thinking, Analytical Skills
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Persuasive Communication, Emotional Intelligence, Conflict Management, Cultural Diversity, Stakeholder Management, Team Management, Communication, Social Skills, Teamwork, Project Management Institute (PMI) Methodology, Collaboration, Interpersonal Communications, Empathy, Self-Awareness, Decision Making
Beginner · Course · 1 - 3 Months