Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

University of Michigan
Skills you'll gain: Usability Testing, User Experience Design, User Experience, UI/UX Research, User Research, Design Research, Usability, Human Computer Interaction, Test Planning, Technical Communication, Interviewing Skills
★ 4.8 (306) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Client Services, Presentations, Process Design, Sales Presentations, Brand Strategy, Branding, Workflow Management, Graphic Design, Creative Design, Style Guides, Relationship Management, Process Management, Ideation, Typography, Business Research, Project Documentation
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: UI/UX Research, Qualitative Research, User Research, Design Research, User Experience, User Experience Design, Research Methodologies, Usability, Needs Assessment, Research and Design, Interviewing Skills, Research, Human Computer Interaction, Data Collection
★ 4.7 (552) · Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: User Experience, User Experience Design, User Story, Prototyping, Wireframing, User Interface and User Experience (UI/UX) Design, User Centered Design, Interactive Design, Ideation, Conceptual Design, Interaction Design, Persona (User Experience), User Interface (UI), Design, Usability Testing, Storyboarding, Mockups, Scenario Testing
★ 4.7 (304) · Beginner · Course · 1 - 3 Months

Indian Institute of Technology Guwahati
Skills you'll gain: User Experience Design, User Experience, Experience Design, Human Computer Interaction, User Interface and User Experience (UI/UX) Design, User Centered Design, Usability, User Interface (UI), Interaction Design, User Interface (UI) Design, Design Software
★ 4.4 (13) · Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Usability Testing, Usability, Figma (Design Software), Responsive Web Design, User Experience Design, Interaction Design, User Experience, User Centered Design, UI/UX Research, Prototyping, User Interface and User Experience (UI/UX) Design, Software Design Documents, Style Guides, Design Specifications, Mockups, Software Documentation, User Interface (UI) Design, UI Components, Wireframing
★ 5 (8) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Usability Testing, Usability, User Centered Design, User Experience Design, Responsive Web Design, Software Design Documents, Prototyping, Interaction Design, Software Documentation, Mockups, Systems Design, UI/UX Research, Design, Wireframing, User Interface (UI) Design, Design Elements And Principles
★ 5 (10) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Wireframing, User Interface and User Experience (UI/UX) Design, User Interface (UI), User Interface (UI) Design, Prototyping, Usability, User Experience Design, User Experience, UI Components, Application Design, Interactive Design, Layout Design, Design Software
Beginner · Guided Project · Less Than 2 Hours

Tecnológico de Monterrey
Skills you'll gain: Business Modeling, Business Architecture, Entrepreneurship, Storytelling, Design Thinking, Business Strategies, Process Design, Innovation, Strategic Thinking, Systems Thinking, New Business Development, Media and Communications, Case Studies, Market Opportunities, Value Propositions, General Networking
★ 3.8 (10) · Advanced · Course · 1 - 4 Weeks
University of Virginia
Skills you'll gain: Design Thinking, Innovation, Ideation, Creative Thinking, Strategic Thinking, Open Mindset, Overcoming Obstacles, Growth Mindedness, Collaboration, Dealing With Ambiguity, Empathy
★ 4.7 (71) · Beginner · Course · 1 - 4 Weeks

Fractal Analytics
Skills you'll gain: A/B Testing, Design Thinking, User Centered Design, Design and Product, Experience Design, Data Storytelling, Dashboard, User Feedback, Solution Design, Stakeholder Engagement, Stakeholder Analysis, Customer Insights, Interviewing Skills, Empathy & Emotional Intelligence, Business Requirements, Problem Solving, Product Testing
★ 4.6 (18) · Intermediate · Course · 1 - 3 Months