
Alex Genadinik
Skills you'll gain: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Mixed · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)
Beginner · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Data Infrastructure, Cloud Storage, File Systems, Data Storage Technologies, Model Training, Data Storage, Kubernetes, Data Preprocessing, Model Deployment, File I/O
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Adobe XD, User Experience Design, Usability Testing, Figma (Design Software), Responsive Web Design, Information Architecture, Wireframing, User Experience, Prototyping, UI/UX Research, Presentations, Design Reviews, Software Design Documents, User Interface and User Experience (UI/UX) Design, User Story, Storyboarding, Ideation, Mockups, Usability, Software Documentation
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Cloud Development, Cloud Applications, Google Cloud Platform, Application Deployment, Generative AI, Cloud Deployment, Application Development, Cloud API, Authentications, CI/CD, Performance Tuning, Application Performance Management, Authorization (Computing), Identity and Access Management, Computer Programming Tools, Data Storage Technologies, Data Storage, Database Application, Data Warehousing, Computing Platforms
Beginner · Course · 1 - 3 Months

Universidade de São Paulo
Skills you'll gain: Project Performance, Project Schedules, Communication Planning, Project Controls, Project Risk Management, Earned Value Management, Cost Estimation, Work Breakdown Structure, Stakeholder Engagement, Conflict Management, Project Estimation, Milestones (Project Management), Timelines, Stakeholder Management, Risk Analysis, Change Control, Performance Metric, Risk Mitigation, Project Planning, Project Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Storytelling, Email Marketing, Google Ads, Digital Advertising, Paid media, Social Media Analytics, Social Media Marketing, Search Engine Optimization, Google Analytics, Customer Retention, Digital Marketing, Marketing Budgets, Loyalty Programs, Order Fulfillment, Search Engine Marketing, Web Analytics, Online Advertising, Digital Marketing Tools, Marketing, E-Commerce
Beginner · Professional Certificate · 3 - 6 Months
Universidade de São Paulo
Skills you'll gain: Usability Testing, Usability, User Interface and User Experience (UI/UX) Design, Wireframing, Information Architecture, User Interface (UI) Design, UI Components, User Experience Design, UI/UX Research, Prototyping, User Research, Style Guides, Layout Design, Web Content Accessibility Guidelines, Design Elements And Principles, Verification And Validation
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, R (Software), Data Mining, Data-Driven Decision-Making, Sales Pipelines, Predictive Analytics, Machine Learning Methods, Data Visualization, Data Strategy, Customer Relationship Management (CRM) Software, Customer Analysis, Sales Management, Data Engineering, Customer Engagement, Predictive Modeling, Data Visualization Software, Plot (Graphics), R Programming
Beginner · Specialization · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Sales Strategy, Sales Management, Consultative Selling, Sales Process, Selling Techniques, Sales, Sales Development, Customer Relationship Management, Consultative Approaches, Solution Selling, Prospecting and Qualification, Customer Relationship Building, Customer Acquisition Management, Value Propositions, Needs Assessment
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Complex Problem Solving, Innovation, Team Leadership, Team Management, Strategic Leadership, Problem Solving, Conflict Management, People Development, Cognitive flexibility, Leadership Development, Leadership, Management Training And Development, Business Leadership, Team Performance Management, Organizational Leadership, Team Motivation, Open Mindset, People Management, Virtual Teams, Culture Transformation
Beginner · Specialization · 3 - 6 Months

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Support, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Sales Process, Relationship Management, Customer Analysis, Customer Insights, Sales Management, Leadership, Business Metrics
Beginner · Course · 1 - 3 Months