
Microsoft
Beginner · Professional Certificate
Skills you'll gain: Package and Software Management, Computer Hardware, Technical Support, Software Installation, General Networking, Technical Documentation, Customer Support, Computer Networking, Information Technology, Technical Writing, Technical Communication, Linux
★ 4.8 (165K) · Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Technical Support, Information Technology, Issue Tracking, Epic EMR, Microsoft Azure, User Provisioning, Authorization (Computing), Public Health
Beginner · Course · 1 - 3 Months

SkillUp
Skills you'll gain: Email Security, Productivity Software, Microsoft Outlook, File Management, Collaborative Software, Presentations, Microsoft Teams, Google Docs, Calendar Management, Microsoft PowerPoint, Control Panels, Gmail, Slack (Software), Microsoft Office, Microsoft Word, Spreadsheet Software, Google Workspace, Google Sheets, Software Installation, Data Visualization
★ 4.7 (673) · Beginner · Specialization · 3 - 6 Months
Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Computer Hardware, Web Presence, Interviewing Skills
★ 4.8 (216K) · Beginner · Professional Certificate · 3 - 6 Months

IBM
Skills you'll gain: Email Security, Cloud Infrastructure, Cloud Platforms, Technical Support, Cloud Computing, Relational Databases, Cloud Computing Architecture, Hardware Troubleshooting, Operating System Administration, IT Service Management, Cloud Services, Cloud Development, Cloud Deployment, General Networking, Cloud Management, Cloud Security, Professional Networking, Information Technology, Programming Principles, Customer Service
★ 4.7 (13K) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Technical Support and Services, Threat Management, Network Support, Cloud Services, Active Directory, Cybersecurity, Mac OS, Virtualization, Computer Hardware, Microsoft Windows, Electrical Safety, Help Desk Support, IT Management, Cloud Security
★ 4.6 (27) · Beginner · Specialization · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Security Awareness, Encryption, Help Desk Support, Desktop Support, End User Training and Support, Technical Support and Services, Clinical Documentation, Decision Support Systems, Health Care Procedure and Regulation, Technical Support, Customer Support
★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Incident Management, Performance Metric, Operating Systems, Service Improvement, Computer Hardware, Customer experience improvement, Network Support, Technical Support, Customer Complaint Resolution, Operating System Administration, Technical Support and Services, Digital Transformation
★ 4.5 (57) · Beginner · Professional Certificate · 3 - 6 Months

Illinois Tech
Skills you'll gain: Microsoft Windows, Operating System Administration, Command-Line Interface, Operating Systems, System Configuration, Systems Administration, IT Automation, OS Process Management, General Networking, Graphical Tools
★ 4.5 (91) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Professional Development, Help Desk Support, Professionalism
★ 4.9 (146) · Mixed · Course · 1 - 4 Weeks
Top-rated Desktop Support courses offered by IBM on Coursera.
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