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Results for "help desk support"


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  • P

    Packt

    Learn Technical Support and Help Desk Skills

    Skills you'll gain: Desktop Support, Help Desk Support, Technical Support and Services, Technical Support, Computer Security Incident Management, Network Support, Microsoft Windows, Security Controls, Information Systems Security, System Support, End User Training and Support, Security Management, Network Troubleshooting, Operating System Administration, Information Technology Operations, Hardware Troubleshooting, Software Installation, System Configuration, Systems Administration, IT Service Management

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Computer Hardware, Authorization (Computing), Hardware Architecture, Cloud Services, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Authentications, Generative Model Architectures, Firewall, Hardening, Data Warehousing, Network Architecture, Data Storage, Security Controls, Problem Management, Computing Platforms, Cloud Computing, Network Protocols

    4.7 stars, 1.6K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (1.6K) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
  • I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support and Services, Technical Support, Service Level, Service Management, Help Desk Support, Customer Service, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8 stars, 1.2K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (1.2K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • G

    Google

    Google IT Support

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Desktop Support, Web Presence, Interviewing Skills

    4.8 stars, 216K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.8 (216K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • P

    Pearson

    Cisco CCST 100-140: Roles and Responsibilities

    Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking

    4.7 stars, 14 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (14) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial

What brings you to Coursera today?

  • J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Health Information Management and Medical Records, Health Informatics, Medical Equipment and Technology, Security Awareness, Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Technical Support, Customer Support

    4.8 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • D

    Dell

    Dell Technologies Technical Customer Support Specialist

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Customer Inquiries, Cybersecurity, Process Improvement, Client Services, Incident Management, Quality Improvement, Performance Metric, Operating Systems, Computer Hardware, Technical Support, Operating System Administration, Technical Support and Services, Digital Transformation

    4.5 stars, 55 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.5 (55) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google

    Technical Support Fundamentals

    Skills you'll gain: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux

    4.8 stars, 165K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (165K) · Beginner · Course · 1 - 3 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • I

    IBM

    Generative AI for Customer Support

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Generative Model Architectures, Prompt Engineering Tools, Generative AI Agents, Standard Operating Procedure, ChatGPT, AI literacy, Multimodal Prompts, Customer Support, Client Support, AI powered creativity, LLM Application, Product Support, Artificial Intelligence and Machine Learning (AI/ML), Procedure Development, AI Personalization, Model Evaluation, Customer Analysis

    4.7 stars, 12K reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4.7 (12K) · Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Pearson

    Cisco CCST 100-140: IT Mentoring

    Skills you'll gain: Technical Support, Help Desk Support, Conflict Management, Rapport Building, Relationship Building, Information Technology, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Initiative and Leadership, Ethical Standards And Conduct, Computer Hardware

    4.5 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.5 (10) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking

    4.7 stars, 774 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (774) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Computer Support Specialists (IT Support)

    Skills you'll gain: Responsible AI, Generative AI, Technical Support and Services, AI literacy, Technical Support, AI Personalization, AI Integrations, Data Ethics, Automation

    4 stars, 12 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4 (12) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview

What brings you to Coursera today?

1234…753

Best Help Desk Support courses from IBM

Top-rated Help Desk Support courses offered by IBM on Coursera.

  1. 1
    Introduction to Technical Support
    IBMBeginner1 - 3 Months4.8(1,222)IBM
  2. 2
    Generative AI for Customer Support
    IBMIntermediate1 - 3 Months4.7(12,045)IBM

Best Help Desk Support certificate programs

Earn a certificate in Help Desk Support from top universities and companies.

  1. 1
    Microsoft IT Support Specialist
    MicrosoftBeginner3 - 6 Months4.7(1,624)Professional Certificate
  2. 2
    Google IT Support
    GoogleBeginner3 - 6 Months4.8(215,702)Professional Certificate
  3. 3
    Healthcare IT Support
    Johns Hopkins UniversityBeginner3 - 6 Months4.8(1,463)Specialization

Best Help Desk Support courses for beginners

Top-rated beginner-friendly Help Desk Support courses with no prerequisites.

  1. 1
    Learn Technical Support and Help Desk Skills
    PacktBeginner1 - 3 Months5.0(1)No prerequisites
  2. 2
    Cisco CCST 100-140: Roles and Responsibilities
    PearsonBeginner1 - 4 Weeks4.7(14)No prerequisites
  3. 3
    Dell Technologies Technical Customer Support Specialist
    DellBeginner3 - 6 Months4.5(55)No prerequisites

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