• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  1. Categories
  2. Help Desk Support

Results for "help desk support"


  • M

    Microsoft

    Help Desk & Support

    Beginner · Course

  • M

    Microsoft

    Microsoft Healthcare IT Support Specialist

    Skills you'll gain: User Accounts, ServiceNow, Help Desk Support, Triage, IT Service Management, Microsoft Azure, User Provisioning, End User Training and Support, Service Management, Cloud Services, Email Security, Prompt Patterns, Technical Support and Services, Change Control, Health Technology, Health Informatics, Technical Support, Healthcare Industry Knowledge, Cloud Security, Information Systems

    Beginner · Professional Certificate · 3 - 6 Months

    Category: New
    New
  • J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Security Awareness, Encryption, Help Desk Support, Desktop Support, End User Training and Support, Technical Support and Services, Clinical Documentation, Decision Support Systems, Health Care Procedure and Regulation, Technical Support, Customer Support

    4.8 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

  • M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Computer Hardware, Hybrid Cloud Computing, Authorization (Computing), Cloud Services, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Authentications, Firewall, Hardening, Network Architecture, Data Storage, Productivity Software, Data Security, Security Controls, Multi-Factor Authentication, Technical Communication, Cloud Computing, Network Protocols

    4.7 stars, 1.6K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (1.6K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Recently updated
    Recently updated
  • Unlock 3 months of Google AI Pro at no extra cost today.

    Get started
  • G

    Google

    Google IT Support

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Computer Hardware, Web Presence, Interviewing Skills

    4.8 stars, 216K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.8 (216K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Recently updated
    Recently updated
  • What brings you to Coursera today?

  • I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Service Level, Help Desk Support, Customer Service, Issue Tracking, Technical Communication, Technical Documentation

    4.8 stars, 1.2K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (1.2K) · Beginner · Course · 1 - 3 Months

  • G

    Google

    Technical Support Fundamentals

    Skills you'll gain: Package and Software Management, Computer Hardware, Technical Support, Software Installation, General Networking, Technical Documentation, Customer Support, Computer Networking, Information Technology, Technical Writing, Technical Communication, Linux

    4.8 stars, 165K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (165K) · Beginner · Course · 1 - 3 Months

    Status: Trending right now
    Trending right now
  • I

    IBM

    IBM IT Support

    Skills you'll gain: Email Security, Cloud Infrastructure, Cloud Platforms, Technical Support, Cloud Computing, Relational Databases, Cloud Computing Architecture, Hardware Troubleshooting, Operating System Administration, IT Service Management, Cloud Services, Cloud Development, Cloud Deployment, General Networking, Cloud Management, Cloud Security, Professional Networking, Information Technology, Programming Principles, Customer Service

    4.7 stars, 13K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (13K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Bestseller
    Bestseller
  • D

    Dell

    Dell Technologies Technical Customer Support Specialist

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Incident Management, Performance Metric, Operating Systems, Service Improvement, Computer Hardware, Customer experience improvement, Network Support, Technical Support, Customer Complaint Resolution, Operating System Administration, Technical Support and Services, Digital Transformation

    4.5 stars, 57 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.5 (57) · Beginner · Professional Certificate · 3 - 6 Months

  • J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations

    4.7 stars, 777 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (777) · Beginner · Course · 1 - 4 Weeks

  • P

    Pearson

    Cisco CCST 100-140: Roles and Responsibilities

    Skills you'll gain: Technical Support and Services, Help Desk Support, Technical Support, Technical Documentation, Document Management, Issue Tracking

    4.7 stars, 14 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (14) · Beginner · Course · 1 - 4 Weeks

1234…790

Best Help Desk Support courses from Microsoft

Top-rated Help Desk Support courses offered by Microsoft on Coursera.

  1. 1
    Help Desk & Support
    MicrosoftBeginnerMicrosoft
  2. 2
    Microsoft Healthcare IT Support Specialist
    MicrosoftBeginner3 - 6 Months3.8(4)Microsoft
  3. 3
    Microsoft IT Support Specialist
    MicrosoftBeginner3 - 6 Months4.7(1,642)Microsoft

Best Help Desk Support certificate programs

Earn a certificate in Help Desk Support from top universities and companies.

  1. 1
    Healthcare IT Support
    Johns Hopkins UniversityBeginner3 - 6 Months4.8(1,468)Specialization
  2. 2
    Google IT Support
    GoogleBeginner3 - 6 Months4.8(216,039)Professional Certificate
  3. 3
    IBM IT Support
    IBMBeginner3 - 6 Months4.7(13,217)Professional Certificate

Best Help Desk Support courses for beginners

Top-rated beginner-friendly Help Desk Support courses with no prerequisites.

  1. 1
    Introduction to Technical Support
    IBMBeginner1 - 3 Months4.8(1,224)No prerequisites
  2. 2
    Technical Support Fundamentals
    GoogleBeginner1 - 3 Months4.8(164,783)No prerequisites
  3. 3
    Dell Technologies Technical Customer Support Specialist
    DellBeginner3 - 6 Months4.5(57)No prerequisites

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Free Courses
  • Blog
  • The Coursera Podcast
  • Tech Blog
  • Social Impact

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok