Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Aspectos básicos de la asistencia técnica
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Aspectos básicos de la asistencia técnica
This course is part of Soporte de Tecnologías de la Información de Google Professional Certificate
Instructors: Onlea support
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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
3 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
- Desktop Support
- Computer Hardware
- Information Technology
- Technical Communication
- Software Installation
- Package and Software Management
- Technical Support and Services
- Information Technology Operations
- Technical Documentation
- Technical Support
- Computer Networking
- General Networking
- End User Training and Support
- System Support
- Help Desk Support
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
15 assignments
Taught in Spanish
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Build your Support and Operations expertise
This course is part of the Soporte de Tecnologías de la Información de Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
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