Setting Expectations & Assessing Performance Issues

This course is part of Coaching Skills for Managers Specialization

Instructor: Kris Plachy

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4 modules

Gain insight into a topic and learn the fundamentals.

719 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

719 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

Skills you'll gain

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Shareable certificate

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Assessments

8 assignments¹

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Taught in English

91%

of learners achieved a positive career outcome

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This course is part of the Coaching Skills for Managers Specialization

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There are 4 modules in this course

If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

What's included

16 videos5 readings3 assignments

16 videosTotal 81 minutes

Welcome to Setting Expectations & Assessing Performance Issues2 minutes
Introduction to Designing Performance Expectations2 minutes
Three Constructs for Performance: Process, People, & Practice - Part 16 minutes
Three Constructs for Performance: Process, People, & Practice - Part 26 minutes
Mission & Purpose - Part 14 minutes
Mission & Purpose - Part 24 minutes
What is Your Sentence? - Part 14 minutes
What is Your Sentence? - Part 24 minutes
Expectations Overview8 minutes
Expectations vs. The Manual7 minutes
Giving Feedback (Optional)5 minutes
Beginning to Define Expectations6 minutes
Expectations and Standards - Part 15 minutes
Expectations and Standards - Part 26 minutes
Defining Expectations for Leaders and the Team6 minutes
Leadership Compass6 minutes

5 readingsTotal 46 minutes

Course Navigation and Safety Statement1 minute
Elements of Mission Statements15 minutes
Dan Pink: What is Your Sentence?15 minutes
Worksheet: Clarifying Expectations vs. the Manual5 minutes
12 Vision Questions To Focus Your Organization10 minutes

3 assignmentsTotal 90 minutes

What Is Your Sentence?30 minutes
Write Your Team or Department Mission Statement30 minutes
Module 1 Quiz30 minutes

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

What's included

10 videos5 readings2 assignments

10 videosTotal 54 minutes

Introduction to Key Performance Indicators and Accountability2 minutes
Key Performance Indicators7 minutes
Defining Individual Goals - Part 15 minutes
Defining Individual Goals - Part 27 minutes
Accountability Defined5 minutes
Tactical vs. Developmental Accountability - Part 13 minutes
Tactical vs. Developmental Accountability - Part 26 minutes
Having an Accountability Conversation - Part 15 minutes
Having an Accountability Conversation - Part 28 minutes
Why Managers are Uncomfortable with Accountability Conversations6 minutes

5 readingsTotal 80 minutes

Performance Management and KPIs15 minutes
Performance Management That Puts People First10 minutes
What is Your Accountability?15 minutes
Worksheet: Accountability30 minutes
Right Way to Hold People Accountable10 minutes

2 assignmentsTotal 60 minutes

Identifying KPIs and Building an Accountability Plan30 minutes
Module 2 Quiz30 minutes

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

What's included

9 videos1 reading2 assignments

9 videosTotal 44 minutes

Introduction to Diagnosing and Addressing Performance Gaps1 minute
Diagnosing and Addressing Performance Gaps6 minutes
Coaching Algebra8 minutes
Skillset Coaching - Part 15 minutes
Skillset Coaching - Part 25 minutes
Mindset Coaching - Part 15 minutes
Mindset Coaching - Part 26 minutes
Putting it all Together - Part 14 minutes
Putting it all Together - Part 24 minutes

1 readingTotal 10 minutes

Overcoming the Toughest Common Coaching Challenges10 minutes

2 assignmentsTotal 60 minutes

Applying Coaching Algebra to Skillset & Mindset Gaps30 minutes
Module 3 Quiz30 minutes

In this final module, you will bring together everything from Courses 1 and 2 to define your personal coaching philosophy. You’ll reflect on the purpose behind your coaching, clarify what coaching means to you, and create a concise mission or purpose statement for your team. You’ll also identify key performance indicators (KPIs) for roles within your organization to support clarity and accountability. By the end of the module, you will have a clear, practical framework for how you lead, coach, and set expectations.

What's included

3 videos1 assignment

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Instructor

Instructor ratings

(147 ratings)

Kris Plachy

University of California, Davis

6 Courses122,615 learners

Offered by

University of California, Davis

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Reviewed on May 4, 2020

Thanks for the training, giving insights to me about coaching and how to use its skills as a manager.

Reviewed on May 2, 2018

Really this course was excellent, how we have to assess performance issues of our team members was explained well. i am implementing in my organization.

Reviewed on Dec 9, 2018

Useful theory and practices how to set expectation, work with a team, evaluate the team and mainly improve the team. I would recommend it to all line managers and team leaders.

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