This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
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Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
10,651 already enrolled
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92 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
Skills you'll gain
- Empathy
- Communication
- Retail Store Operations
- Customer Service
- Selling Techniques
- Upselling
- Customer Relationship Building
- Retail Sales
- Professionalism
- De-escalation Techniques
- Product Knowledge
- Transaction Processing
- Cross Selling
- Social Media
- Conflict Management
- Greeting Customers
- Friendliness
- Customer Engagement
- Time Management
Details to know
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Taught in English
97%
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There are 4 modules in this course
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Status: PreviewLogical Operations
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MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
S
Reviewed on Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
TW
Reviewed on Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
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