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Developing Interpersonal Skills

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Developing Interpersonal Skills

This course is part of People & Soft Skills: Essential for Professional Success Specialization

Instructor: IBM Skills Network Team

273,155 already enrolled

Included with

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2 modules

Gain insight into a topic and learn the fundamentals.

3,266 reviews

Beginner level

Recommended experience

Flexible schedule

3 hours to complete

Learn at your own pace

98%

Most learners liked this course

2 modules

Gain insight into a topic and learn the fundamentals.

3,266 reviews

Beginner level

Recommended experience

Flexible schedule

3 hours to complete

Learn at your own pace

98%

Most learners liked this course

What you'll learn

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

8 assignments

Taught in English

91% of learners achieved a positive career outcome

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Build your subject-matter expertise

This course is part of the People & Soft Skills: Essential for Professional Success Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 2 modules in this course

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.

This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success. This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Module details

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

What's included

24 videos26 readings6 assignments

24 videosTotal 25 minutes

Interpersonal skills: An overview2 minutes
Let’s begin with the first topic2 minutes
How might these communication styles come into play?1 minute
Recap0 minutes
Let’s move to the second topic1 minute
How can you ensure your messages don’t get lost in translation?1 minute
The art of listening1 minute
What types of questions can you ask?1 minute
Communication channels1 minute
Remember0 minutes
Recap1 minute
Let’s move to the third topic1 minute
What does assertiveness mean?3 minutes
Recap0 minutes
Let’s move to the fourth topic1 minute
Perspective-taking1 minute
Recap0 minutes
Let’s move to the fifth topic1 minute
Workplace conflicts are opportunities to develop interpersonal skills1 minute
Importance of feedback1 minute
Recap1 minute
Let’s move to the sixth topic1 minute
Which is the best way to deal with disputes?1 minute
Recap1 minute

26 readingsTotal 75 minutes

What will you learn from this course?2 minutes
What does it mean to have one of these communication styles?4 minutes
Three elements of effective communication4 minutes
What can you substitute for body language when working virtually?2 minutes
Techniques you can use to listen actively3 minutes
How can you use the six probing questions?3 minutes
Disadvantages of different communication channels3 minutes
Avoid these communication barriers3 minutes
Zion’s dilemma3 minutes
How can you be assertive?3 minutes
Assertive behavior is helpful in challenging situations2 minutes
Pooja’s convincing power4 minutes
How can you use emotions and facts to influence others?2 minutes
How can you develop your personal influence?1 minute
What is the significance of eminence?2 minutes
How can you build your eminence?3 minutes
Conflict is a story2 minutes
Conflicts often arise from these sources2 minutes
Practice these steps when you find yourself in a conflict3 minutes
Use this approach to give feedback4 minutes
Responding to feedback2 minutes
How do you receive feedback effectively?5 minutes
Asking for feedback is an effective way to work on your blind spots4 minutes
What are your conflict response styles?4 minutes
Here are the steps you can take to resolve complex challenging situations3 minutes
Let’s tie it all together2 minutes

6 assignmentsTotal 76 minutes

Practice Quiz: Explain the new travel reimbursement policy20 minutes
Practice Quiz: Identify appropriate communication channels for these messages 15 minutes
Practice Quiz: Zion’s dilemma3 minutes
Practice Quiz: What does it sound like?20 minutes
Practice Quiz: How would you approach conflict situation?3 minutes
Practice Quiz: Which conflict response style would you use?15 minutes

In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.

What's included

1 reading2 assignments

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Instructor

Instructor ratings

(577 ratings)

IBM Skills Network Team

92 Courses2,002,781 learners

Offered by

IBM

Learner reviews

5 stars
79.73%
4 stars
16.47%
3 stars
2.20%
2 stars
0.64%
1 star
0.94%

Showing 3 of 3266

Reviewed on Nov 24, 2023

For me, this course was very valuable. It helped me to see myself from the outside. Thank you.

Reviewed on Sep 24, 2023

This was a very enlightening course which solves work related conflicts and how to manage interpersonal relationships especially in a professional environment

Reviewed on Jun 19, 2023

This is an excellent course. It opened my eyes to critical takeaways to improve my communication with others.

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