This course will help you be a better negotiator. Unlike many negotiation courses, we develop a framework for analyzing and shaping negotiations. This framework will allow you to make principled arguments that persuade others. It will allow you to see beneath the surface of apparent conflicts to uncover the underlying interests. You will leave the course better able to predict, interpret, and shape the behavior of those you face in competitive situations.
In this course, you will have several opportunities to negotiate with other students using case studies based on common situations in business and in life. You can get feedback on your performance and compare what you did to how others approached the same scenario. The cases also provide a setting to discuss a wide-ranging set of topics including preparing for a negotiation, making ultimatums, avoiding regret, expanding the pie, and dealing with someone who has a very different perspective on the world. Advanced topics include negotiating when you have no power, negotiating over email, and the role of gender differences in negotiation. To close out the course, we will hear insights from three negotiation experts: Linda Babcock, Herb Cohen, and John McCall MacBain. Enjoy.
I've promised that this course will help you be a better, smarter, more strategic negotiator. To do that, we begin by laying a foundation for negotiation, a theory of the “pie.” Over the years, I’ve discovered even the most experienced negotiators tend to lack a framework that grounds their approach to negotiation. While some folks try to bully their way to a larger share, most people make arguments that sound fair to them. But what sounds fair to them often doesn’t sound fair to the other side. Their criteria for what's fair may be biased in their favor. The theory of the pie is useful because it doesn’t depend on which side you are taking. It provides principles that will change the way you approach negotiations—in this course and in life. It will allow you to make arguments that persuade others. That’s why I am teaching you about it first.
What's included
7 videos10 readings2 assignments
Show info about module content
7 videos•Total 58 minutes
Introduction to the Course•4 minutes
What is the Pie?•6 minutes
Airline Cost Sharing•10 minutes
Limo Ride•5 minutes
The Principle of the Divided Cloth (a historical context for how to divide the pie)•5 minutes
Sea Corp•12 minutes
Optional: The Shapley Value (solving the runway problem)•16 minutes
10 readings•Total 73 minutes
Phishing Warning•1 minute
Course Outline•10 minutes
Requirements and Grading•10 minutes
FAQ•10 minutes
Recommended Books•10 minutes
Pre-Course Survey•10 minutes
Takeaway•10 minutes
Looking Ahead•1 minute
Caution: Math Ahead•1 minute
Nucleolus (advanced and very much optional)•10 minutes
2 assignments•Total 60 minutes
Baltimore•30 minutes
Detour•30 minutes
Negotiation Caselets
Module 2•3 hours to complete
Module details
You've got the theory. Now let's use it. I'll show how the pie framework applies to some mini cases, or caselets. The Merger Case considers how the synergy gains from a merger will be shared by the two parties. While this is still a stylized case, you'll see how it directly applies to some very real merger negotiations. "Start By Asking" shares a salary negotiation done by one of my students and provides a chance to introduce the idea of one's reservation value, or BATNA. You'll also learn why it's best to never say no. We end the week with our first interactive exercise—the Ultimatum Game. Here you have an opportunity to negotiate with your fellow classmates and with me. You also have the first mastery quiz for the course. I've tried to make it as much a learning opportunity as it is a test of your ability to apply the concepts presented.
What's included
6 videos7 readings2 assignments1 app item
Show info about module content
6 videos•Total 36 minutes
Planet–Gazette Results and Analysis•5 minutes
Things Go Better with Coke•7 minutes
Rio Tinto–BHP•2 minutes
BATNA•7 minutes
Start by Asking•10 minutes
Never Say No•5 minutes
7 readings•Total 44 minutes
Planet–Gazette Case•10 minutes
ZOPA•2 minutes
More Examples of Never Say No•10 minutes
Back and Forth Bargaining•1 minute
FAQ•10 minutes
Preview of Mastery Quiz•10 minutes
Congrats•1 minute
2 assignments•Total 60 minutes
Mastery Quiz 1 – 2•30 minutes
Adding a Second Buyer•30 minutes
1 app item•Total 16 minutes
The Ultimatum Game•16 minutes
Zincit Case
Module 3•4 hours to complete
Module details
The Zincit case provides an opportunity to discuss a wide-ranging set of topics including how to prepare for a negotiation, making ultimatums, alternating removals, avoiding regret, expanding the pie, and dealing with someone who has a very different perspective on the world.
What's included
21 videos6 readings3 assignments1 app item
Show info about module content
21 videos•Total 68 minutes
Stop! In the Name of Learning•1 minute
Lights, Camera, Action•1 minute
Zincit Numbers•5 minutes
Pareto Optimality•7 minutes
Using Fairness to Choose Among Existing Options•3 minutes
I Need to Make Copies•1 minute
About the Videos•1 minute
Beating by $1 / Failed Ultimatum•4 minutes
Going Around in Circles•5 minutes
Alternating Removals•3 minutes
What Have You Given Me?•1 minute
Ultimatum•4 minutes
Don't Fight Fire with Fire•5 minutes
Creating New Options•2 minutes
Beets versus Broccoli•4 minutes
50/50 Then More Pie•4 minutes
A Really Big Pie•9 minutes
Post-Settlements / A Deal Better than C?•5 minutes
Slow Down and Understand the Logic•1 minute
Need to Make Both Happier•1 minute
Lawyer Fee•3 minutes
6 readings•Total 52 minutes
Zinc-It Case•10 minutes
Negotiation Logistics (or how do I find a partner anyway?)•10 minutes
How to Record Your Negotiation•10 minutes
Unpacking Zincit•2 minutes
Zincit FAQ•10 minutes
Preview of Mastery Quiz•10 minutes
3 assignments•Total 90 minutes
Zincit Code•30 minutes
Zincit Negotiation•30 minutes
Mastery Quiz 3•30 minutes
1 app item•Total 15 minutes
Report Your Results•15 minutes
Outpsider Case
Module 4•5 hours to complete
Module details
Our second case study is more difficult. Here each party has some hidden information to which the other is not privy. Much like real life, neither party has enough information to figure out a solution on his or her own. Sharing and revealing information thus becomes a critical part of the negotiation. What should each party share? What should they keep to themselves? This case provides an opportunity to discuss critical questions around revealing information, along with some negotiation tactics: who should make the first offer, what the first offer should look like, and how you should respond to threats.
What's included
31 videos8 readings3 assignments1 app item
Show info about module content
31 videos•Total 78 minutes
How to Prepare: The Dog Bite•4 minutes
Step Zero: What Is Important to You?•1 minute
Cade's BATNA•2 minutes
Just Say No (Simpsons)•1 minute
Anchoring•9 minutes
Good Cop, Bad Cop•2 minutes
Great Place to Start•3 minutes
Toilet•0 minutes
Too Low•0 minutes
Where Do I Sign?•1 minute
Out of Your Tree•3 minutes
Losing Control•7 minutes
Load of BS•0 minutes
Lying Eyes•0 minutes
Don't Lie•2 minutes
Herb Cohen on the Pay Stub•4 minutes
We Will Crush You•4 minutes
Giving an Inch•3 minutes
Herb Cohen on The Nibble•5 minutes
Awkward Silence•1 minute
Put out the Fire•2 minutes
Suits•1 minute
The Boat Trip Case•1 minute
What Goes Wrong?•3 minutes
Mistakes Were Made•4 minutes
What Are Your Plans?•1 minute
White Lies?•1 minute
Ads at Cost•3 minutes
Expanding the Pie as a First Resort•5 minutes
Discover What They Want•2 minutes
Contingent Deal•3 minutes
8 readings•Total 54 minutes
Outpsider Case: Instructions and Common Information•10 minutes
Outpsider Case: Next Steps•1 minute
Outpsider Case: Confidential Information for Cade and Helen (Sellers)•10 minutes
Outpsider Case: Confidential Information for Pat Bennett (Buyer)•10 minutes
Commentary•1 minute
Lying Eyes: Commentary•2 minutes
Outpsider FAQ•10 minutes
Preview of Mastery Quiz•10 minutes
3 assignments•Total 90 minutes
Outpsider Negotiation•30 minutes
Outpsider Code•30 minutes
Mastery Quiz 4•30 minutes
1 app item•Total 60 minutes
Report your results•60 minutes
Advanced Topics
Module 5•4 hours to complete
Module details
This module is a collection of short lessons. We cover everything from negotiating when you have no power to negotiating over email. There is a test-taking detour, showing how the game theory approach we use in negotiation can help you (or your kids) do better on standardized tests. I end with some key lessons I learned from a taxi ride that went the wrong way.
What's included
15 videos6 readings3 assignments1 app item
Show info about module content
15 videos•Total 100 minutes
The Card Game•7 minutes
Sweet Nothings•14 minutes
Photo Op Results•0 minutes
Photo Op Debrief•3 minutes
Herb Cohen on Bachrach•4 minutes
Herb Cohen on Hiding Mistakes•1 minute
Game Theory and the SAT•13 minutes
What Does Winning Mean? A Classroom Experiment•16 minutes
Rubinstein Bargaining•14 minutes
Settlement Escrows•3 minutes
Virtual Strike•4 minutes
Texas Shoot-Out•5 minutes
Gringotts v. Agrabah: Mediation or Arbitration•7 minutes
Getting Informed — A Rug Story•5 minutes
Taxi Ride•3 minutes
6 readings•Total 36 minutes
Some Tools to Employ•2 minutes
Camoflauge•2 minutes
Prologue•2 minutes
More Advanced Rubinstein Bargaining (Optional)•10 minutes
FAQ•10 minutes
Preview of Mastery Quiz•10 minutes
3 assignments•Total 90 minutes
Mastery Quiz 5•30 minutes
Planet-Gazette-Sun: Adding a Second Buyer II•30 minutes
Case Study: Gringotts v. Agrabah•30 minutes
1 app item•Total 15 minutes
Photo Op Case•15 minutes
Linda Babcock: Ask for It
Module 6•1 hour to complete
Module details
In this module, we are joined by Professor Linda Babcock, the James M. Walton Professor of Economics at Carnegie-Mellon University and a world-renowned expert on negotiation. Her specialty is the role of gender differences in negotiation. She is the coauthor of many well-cited journal articles and two award-winning books: Women Don’t Ask and Ask for It. In a series of presentations, Linda puts some dollars and cents on the value of asking, shows you how to prepare and then how to ask. The value of this material isn’t just for women. We can all learn how to better prepare for a negotiation, be soft in style and hard in substance, and aim high without crashing. As a bonus section, Ayana Ledford, the Founding Executive Director of PROGRESS at Carnegie-Mellon University, explains how they are teaching negotiation to teens as a life skill.
What's included
21 videos1 reading
Show info about module content
21 videos•Total 48 minutes
The Value of Negotiating•4 minutes
Men Negotiate More•2 minutes
Listen to Noise•6 minutes
When Women Negotiate•2 minutes
How Women Can Become Better Negotiators•2 minutes
Change Your Thinking•1 minute
Negotiation Gym•2 minutes
Step Zero: What is Important to You?•1 minute
Soft in Style, Hard in Substance•3 minutes
Activating a Joint Problem Solving Frame•1 minute
Justifying Your Value•1 minute
Dealing with a No•1 minute
Lying•1 minute
Thanks•0 minutes
Introduction (Ayana Ledford)•1 minute
Win-Win Patch•3 minutes
Explain Your No•3 minutes
Helping Kids Negotiate with Adults•5 minutes
Joint Problem Solving•2 minutes
Not Just Win-Win•4 minutes
Advice for Teens: Negotiating Jobs and Dating•3 minutes
1 reading•Total 10 minutes
The Cost of Not Asking slides•10 minutes
Herb Cohen: You Can Negotiate Anything
Module 7•1 hour to complete
Module details
In this module, we are joined by Herb Cohen. Herb is a negotiation sensei, and we are fortunate to have his insights. He is the author of two classics in negotiation: You Can Negotiate Anything and Negotiate This!
What's included
21 videos
Show info about module content
21 videos•Total 67 minutes
Everything is Negotiable (almost)•2 minutes
Care, Really Care, but not THAT Much•1 minute
It's a Game•1 minute
Power•4 minutes
Time•3 minutes
Information•7 minutes
Deadlines•3 minutes
Negotiating Style•5 minutes
Smartest Guy in the Room?•3 minutes
Negotiating Online•5 minutes
Negotiating a Salary•2 minutes
Buying a House•5 minutes
First Offer / Last Offer•2 minutes
Embarrassment•2 minutes
Responding to Liars•4 minutes
Lowball•5 minutes
Aim High•2 minutes
What Really Matters•1 minute
Moppo•4 minutes
Two Watches•1 minute
The Nibble•5 minutes
John McCall MacBain: The Consummate Dealmaker
Module 8•1 hour to complete
Module details
In 1987, John purchased a classified advertising magazine in Montreal called Auto Hebdo, the first of what would become a worldwide portfolio of Auto Trader, Buy and Sell and other classified ad papers. Over the next twenty years, he purchased some 500 papers and websites literally all around the world - China, Russia, Poland, Australia, Colombia, Sweden, Hungary, Italy, Canada, Argentina, Brazil. He sold the business, bought it back, took it public, and then ultimately maximized shareholder value by selling off the whole business in five pieces. He is now a philanthropist focused on education. I've known John for 35 years, ever since we were classmates at Oxford. And I had a front row seat to his dealmaking as I served on the board of his company, Trader Classified Media. His papers were all about buying and selling, but when it comes to buying and selling, there's no one better. He exemplifies principled negotiation. You are in for a special treat.
What's included
7 videos1 reading
Show info about module content
7 videos•Total 31 minutes
Listening•6 minutes
Taking Items Off the Table•5 minutes
Have the Champagne Ready•3 minutes
Negotiating in Good Faith•3 minutes
Put Your Foot Down•5 minutes
Speed•7 minutes
Thanks•1 minute
1 reading•Total 10 minutes
Post-Course Survey•10 minutes
Acknowledgments and Further Readings
Module 9•11 hours to complete
Module details
What's included
12 videos8 readings8 app items
Show info about module content
12 videos•Total 291 minutes
Zoom webinar on April 11, 2020 •99 minutes
Zoom webinar on Job Negotiation on April 20, 2020•82 minutes
The Ground Rules•2 minutes
Maker Oats•16 minutes
Ask with a Reason, Part I•5 minutes
Ask with a Reason, Part II•3 minutes
An Unfair Split•6 minutes
Lecture Version of "What is the Pie?"•3 minutes
Lecture Version of Week 1•42 minutes
Ultimatum Game•16 minutes
Copy of Anchoring•9 minutes
Copy of Copy of Anchoring•9 minutes
8 readings•Total 73 minutes
Checklist of Key Negotiation Principles•10 minutes
Exit Survey•10 minutes
Actor Credits•10 minutes
Thank Yous•10 minutes
Further Readings•10 minutes
Slides from webinar on April 11, 2020•10 minutes
Report Your Results: Pat•10 minutes
Report Your Results: Cade and Helen•3 minutes
8 app items•Total 301 minutes
TEST ONLY -- Ultimatum DO NOT USE•60 minutes
TEST ONLY Link for Zincit -- DO NOT USE•60 minutes
TEST ONLY -- Anchor DO NOT USE•60 minutes
Copy of TEST ONLY -- Ultimatum DO NOT USE•60 minutes
Anchoring•16 minutes
PLACEHOLDER - BOT 16•15 minutes
PLACEHOLDER - BOT 18•15 minutes
PLACEHOLDER - BOT 21•15 minutes
Instructor
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Showing 3 of 5214
K
KS
5·
Reviewed on Apr 26, 2020
This course is perfect for any individual out there with a desire to expand their understanding of logical persuasion. You will come out of this course a meticulous and intuitive negotiator.
L
LM
5·
Reviewed on Jun 1, 2017
A chance to learn a great deal about the theory of negotiation alongside the chance to put this into practice through negotiating with peers. Challenging material, but pitched at a fair level.
A
AP
5·
Reviewed on Jul 17, 2020
Excellent course! 360 learning, adding real negotiations with very intersting theoretical material. Loved the professor and his approach to negotiation and its applications. Highly recommended!
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