When you enroll in this course, you'll also be enrolled in this Specialization.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate
There are 4 modules in this course
This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.
If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.
This course is endorsed by CMI
In week one we will look at workplace relationships and communication, including making a positive
first impression, collaborative stakeholder relationships, verbal and non-verbal communication, and how technology can impact on these areas.
Interview with Claire Taylor | Making A Positive First Impression•16 minutes
Cialdini's Six Principles of Influence•6 minutes
Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships•15 minutes
Interview with Michael Davis | Building Effective Relationships•19 minutes
Interview with Claire Taylor | Collaborative Relationships•26 minutes
Gary Yukl | Building Expert Power•10 minutes
Mendelow's Stakeholder Matrix•4 minutes
Verbal and non-verbal communication•6 minutes
Choosing an appropriate communication channel•9 minutes
Key Concept: The 7Cs of Communication•3 minutes
Case Study: Interview with Oliver James | Applications of the 7Cs of Communication•9 minutes
Communication across cultures |Interview with Andrew Harding•15 minutes
Global Communication | Paul Taylor•10 minutes
Week 1 Summary•3 minutes
18 readings•Total 180 minutes
Ted Talk | Your Body Language Shapes Who You Are•10 minutes
A Second Chance to Make the Right Impression•10 minutes
Mendelow's Stakeholder Matrix•10 minutes
CMI Checklist | Stakeholder Analysis and Management•10 minutes
CMI Checklist | Developing Trust•10 minutes
Five Questions to Identify Key Stakeholders•10 minutes
How To Improve Your Stakeholder Relationships•10 minutes
Building Expert Power•10 minutes
Albert Mehrabian•10 minutes
Understanding Non-Verbal Communication•10 minutes
The 7 Cs of Communication•10 minutes
Communicating Across Cultures•10 minutes
Communicating in the Virtual Workplace•10 minutes
Geert Hofstede•10 minutes
Further Reading: First Impressions•10 minutes
Further Reading: Communication•10 minutes
Further Reading: Relationship Building•10 minutes
Further Reading: Making A Positive First Impression•10 minutes
1 assignment•Total 30 minutes
Week 1 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
Making A Positive First Impression•10 minutes
Comparing Experiences of Communication•10 minutes
Becoming A Role Model In The Workplace
Module 2•4 hours to complete
Module details
This week will introduce you to the concept of role models in the workplace, from what is involved in being a role model, to aligning professional behaviours and workplace culture. You will also be introduced to example of best practice role models at all levels of an organisation, and have the opportunity to reflect on your own professional behaviours and potential.
Interview with Oliver James | Becoming A Role Model In The Workplace•21 minutes
Managerial Role Models | Interview with Andrew Harding•13 minutes
Managerial Role Models | Interview with Paul Taylor•9 minutes
Aligning behaviour with organisational expectations•8 minutes
Week 2 Summary•2 minutes
7 readings•Total 70 minutes
The Seven Traits of a Role Model•10 minutes
How Women (and Men) Can Find Role Models When None Are Obvious•10 minutes
Professional Development Is Key To Advancing Your Career•10 minutes
Managing Your Career Like A Business•10 minutes
Ken Blanchard | Create A High-Performance, Values-Aligned Culture•10 minutes
Stonewall | Role Models•10 minutes
Women Rising | The Unseen Barriers•10 minutes
1 peer review•Total 120 minutes
Change for Change's Sake?•120 minutes
1 discussion prompt•Total 10 minutes
Attributes of a Role Model•10 minutes
Effective Time and Resource Management
Module 3•5 hours to complete
Module details
In this week we will be looking at a range of time management techniques, and how they can be applied. This week will also share ideas about how to prioritize and delegate tasks, including delegating upwards.
Interview with Mary Stiasny | Efficiency•16 minutes
Interview with Jan Cameron | Prioritisation•8 minutes
Boddy and Buchanan•5 minutes
Case Study: Interview with Stephen Hobbs | Key Stakeholders•14 minutes
Interview with Mary Stiasny | Stakeholders•19 minutes
Interview with Claire Taylor | Stakeholders•16 minutes
Interview with Graham Chase | Stakeholders•11 minutes
Case Study: Interview with Michael Davis | Stakeholder Management•10 minutes
Stakeholder Management | Interview with Paul Taylor•13 minutes
Interview with Mary Stiasny | Delegation•11 minutes
Interview with Graham Chase | Delegation•19 minutes
Week 3 Summary•4 minutes
10 readings•Total 100 minutes
Remote Working | A Mixed Blessing?•10 minutes
How To Defeat Procrastination•10 minutes
Urgent vs Important•10 minutes
Murphy's Ten Laws of Time Management•10 minutes
Managing Your Time Effectively•10 minutes
MoSCoW Prioritisation•10 minutes
Building collaborative relationships in four directions•10 minutes
Successful Delegation•10 minutes
Empowerment•10 minutes
Further Reading: Week 3•10 minutes
1 assignment•Total 30 minutes
Week 3 Quiz•30 minutes
1 discussion prompt•Total 10 minutes
Experiences of Delegation•10 minutes
Networking
Module 4•6 hours to complete
Module details
Week four will explore networking where you will have the opportunity to reflect on your
personal brand, and how social networks can help in professional networking.
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Reviewed on Apr 17, 2021
Great structure and resources. very relevant topics and I certainly learnt a few new things from this. Highly recommended.
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Reviewed on Aug 6, 2018
The course presentation was very easy to follow and relate with the presenters. I have also learnt a lot that I have immediately started applying to my work environment
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Reviewed on Oct 26, 2019
Wonderful course. Received access to it through financial aid and spent many hours really learning the content and found every minute worthwhile.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.