Professional Skills for International Business

This course is part of International Business Essentials Specialization

Instructor: David James

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4 modules

Gain insight into a topic and learn the fundamentals.

1,005 reviews

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

1,005 reviews

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

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Assessments

2 assignments¹

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Taught in English

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This course is part of the International Business Essentials Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
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There are 4 modules in this course

This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking.

This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

In week one we will look at workplace relationships and communication, including making a positive first impression, collaborative stakeholder relationships, verbal and non-verbal communication, and how technology can impact on these areas.

What's included

16 videos18 readings1 assignment2 discussion prompts

16 videosTotal 163 minutes

Introduction to the Course and Week 14 minutes
Creating A Positive First Impression8 minutes
Interview with Claire Taylor | Making A Positive First Impression16 minutes
Cialdini's Six Principles of Influence6 minutes
Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships15 minutes
Interview with Michael Davis | Building Effective Relationships19 minutes
Interview with Claire Taylor | Collaborative Relationships26 minutes
Gary Yukl | Building Expert Power10 minutes
Mendelow's Stakeholder Matrix4 minutes
Verbal and non-verbal communication6 minutes
Choosing an appropriate communication channel9 minutes
Key Concept: The 7Cs of Communication3 minutes
Case Study: Interview with Oliver James | Applications of the 7Cs of Communication9 minutes
Communication across cultures |Interview with Andrew Harding15 minutes
Global Communication | Paul Taylor10 minutes
Week 1 Summary3 minutes

18 readingsTotal 180 minutes

Ted Talk | Your Body Language Shapes Who You Are10 minutes
A Second Chance to Make the Right Impression10 minutes
Mendelow's Stakeholder Matrix10 minutes
CMI Checklist | Stakeholder Analysis and Management10 minutes
CMI Checklist | Developing Trust10 minutes
Five Questions to Identify Key Stakeholders10 minutes
How To Improve Your Stakeholder Relationships10 minutes
Building Expert Power10 minutes
Albert Mehrabian10 minutes
Understanding Non-Verbal Communication10 minutes
The 7 Cs of Communication10 minutes
Communicating Across Cultures10 minutes
Communicating in the Virtual Workplace10 minutes
Geert Hofstede10 minutes
Further Reading: First Impressions10 minutes
Further Reading: Communication10 minutes
Further Reading: Relationship Building10 minutes
Further Reading: Making A Positive First Impression10 minutes

1 assignmentTotal 30 minutes

Week 1 Quiz30 minutes

2 discussion promptsTotal 20 minutes

Making A Positive First Impression10 minutes
Comparing Experiences of Communication10 minutes

This week will introduce you to the concept of role models in the workplace, from what is involved in being a role model, to aligning professional behaviours and workplace culture. You will also be introduced to example of best practice role models at all levels of an organisation, and have the opportunity to reflect on your own professional behaviours and potential.

What's included

6 videos7 readings1 peer review1 discussion prompt

6 videosTotal 57 minutes

Week 2 Introduction4 minutes
Interview with Oliver James | Becoming A Role Model In The Workplace21 minutes
Managerial Role Models | Interview with Andrew Harding13 minutes
Managerial Role Models | Interview with Paul Taylor9 minutes
Aligning behaviour with organisational expectations8 minutes
Week 2 Summary2 minutes

7 readingsTotal 70 minutes

The Seven Traits of a Role Model10 minutes
How Women (and Men) Can Find Role Models When None Are Obvious10 minutes
Professional Development Is Key To Advancing Your Career10 minutes
Managing Your Career Like A Business10 minutes
Ken Blanchard | Create A High-Performance, Values-Aligned Culture10 minutes
Stonewall | Role Models10 minutes
Women Rising | The Unseen Barriers10 minutes

1 peer reviewTotal 120 minutes

Change for Change's Sake?120 minutes

1 discussion promptTotal 10 minutes

Attributes of a Role Model10 minutes

In this week we will be looking at a range of time management techniques, and how they can be applied. This week will also share ideas about how to prioritize and delegate tasks, including delegating upwards.

What's included

13 videos10 readings1 assignment1 discussion prompt

13 videosTotal 151 minutes

Week 3 Introduction4 minutes
Interview with Mary Stiasny | Efficiency16 minutes
Interview with Jan Cameron | Prioritisation8 minutes
Boddy and Buchanan5 minutes
Case Study: Interview with Stephen Hobbs | Key Stakeholders14 minutes
Interview with Mary Stiasny | Stakeholders19 minutes
Interview with Claire Taylor | Stakeholders16 minutes
Interview with Graham Chase | Stakeholders11 minutes
Case Study: Interview with Michael Davis | Stakeholder Management10 minutes
Stakeholder Management | Interview with Paul Taylor13 minutes
Interview with Mary Stiasny | Delegation11 minutes
Interview with Graham Chase | Delegation19 minutes
Week 3 Summary4 minutes

10 readingsTotal 100 minutes

Remote Working | A Mixed Blessing?10 minutes
How To Defeat Procrastination10 minutes
Urgent vs Important10 minutes
Murphy's Ten Laws of Time Management10 minutes
Managing Your Time Effectively10 minutes
MoSCoW Prioritisation10 minutes
Building collaborative relationships in four directions10 minutes
Successful Delegation10 minutes
Empowerment10 minutes
Further Reading: Week 310 minutes

1 assignmentTotal 30 minutes

Week 3 Quiz30 minutes

1 discussion promptTotal 10 minutes

Experiences of Delegation10 minutes

Week four will explore networking where you will have the opportunity to reflect on your personal brand, and how social networks can help in professional networking.

What's included

13 videos10 readings1 peer review1 discussion prompt

13 videosTotal 143 minutes

Week 4 Introduction4 minutes
Key Concept: Networking12 minutes
Case Study: Interview with Valentina Lorenzon | Key Skills in Networking10 minutes
Interview with Claire Taylor | Networking | Part 116 minutes
Interview with Claire Taylor | Networking | Part 211 minutes
Interview with Mary Stiasny | Networking13 minutes
Networking | Interview with Andrew Harding13 minutes
Networking and social media23 minutes
Key Concept: An Understanding of your Personal Brand1 minute
Case Study: An Understanding of your Personal Brand9 minutes
Interview with Claire Taylor | Personal Brand14 minutes
Case Study: Interview with Valentina Lorenzon | Personal Brand10 minutes
Summary of Week 4 and the Course5 minutes

10 readingsTotal 100 minutes

Networking Planning and Preparations10 minutes
Networking Questions10 minutes
CMI Checklist | Networking10 minutes
3 Ways to Give More and Be More Proactive At A Networking Event10 minutes
6 Ways to Convince Your Boss That Business Travel Is Important10 minutes
Susan Cain | Networking for Introverts10 minutes
Learn To Love Networking10 minutes
Further Reading: Networking10 minutes
How To Use Social Networking10 minutes
Personal Learning Networks | It's Who You Know10 minutes

1 peer reviewTotal 120 minutes

The Importance of Delegation120 minutes

1 discussion promptTotal 10 minutes

Personal Brand10 minutes

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Instructor

Instructor ratings

(164 ratings)

David James

University of London

2 Courses70,346 learners

Offered by

University of London

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Reviewed on Oct 26, 2019

Wonderful course. Received access to it through financial aid and spent many hours really learning the content and found every minute worthwhile.

Reviewed on Aug 6, 2018

The course presentation was very easy to follow and relate with the presenters. I have also learnt a lot that I have immediately started applying to my work environment

Reviewed on Aug 4, 2020

Thank you for the course! A lot of examples seem to be normal in our lives, but we often forget them or do not consider them! Very clear explanation and good interviewees! Lots of appreciation!

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.