This course is part of the International Business Essentials Specialization

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David James

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International Business Essentials SpecializationUniversity of London

About this Course

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This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. 

If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.

This course is endorsed by CMI

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Course 2 of 6 in the

International Business Essentials Specialization

Approx. 18 hours to complete

English

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Skills you will gain

Management Styles
Change Management
Communication
Leadership

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 2 of 6 in the

International Business Essentials Specialization

Approx. 18 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.75/5 (103 Ratings)

David James

Founder and Director, DJ Learning Ltd

University of London

47,520 Learners

2 Courses

Offered by

University of London

The University of London is a federal University which includes 17 world leading Colleges. With extensive experience in distance learning since 1858, University of London has enriched the lives of thousands of students, delivering high quality degrees across the globe. Today, University of London is a global leader in flexible study, offering degree programmes to over 45,000 students in over 190 countries, delivering world-leading research across the world. To find out more about University of London, visit www.london.ac.uk

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Syllabus - What you will learn from this course

Content Rating96%(3,528 ratings)

Week1

Week 1

6 hours to complete

How to Measure a Manager's Level of Effectiveness

This week we will be looking to explore the following key areas; * the key aspects of management, both in theory and reality * the similarities and differences between leadership and management * how the stakeholder added value of a manager’s contribution can be measured * the essential requirement for a manager to embrace and successfully manage change At the end of this week, learners will be; (1) able to understand and apply the key attributes of a manager (2) aware of the possible differences between a leader and a manager (3) able to measure levels of a manager’s performance and organisational added value (4) familiar with the key stages of effective change management

6 hours to complete

21 videos (Total 195 min), 9 readings, 1 quiz

21 videos

Introduction to the Course and Week 12mKey Concept: An Introduction to Frameworks of Management Roles1mKey Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13mKey Attributes for an Effective Manager16mKey Skills from the CMI | Paul Taylor11mKey Skills from CIMA | Interview with Andrew Harding9mAttributes of a Manager: Decision Making | Interview with Andrew Harding5mInterview with Jan Cameron | Key Management Skills10mAshridge College | Management Styles3mCase Study: An Introduction to Management Skills50sCase Study: Management Skills | Example6mInterview with Mary Stiasny | Women in Leadership15mInterview with Claire Taylor | Leadership18mCase Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13mLeadership vs Management12mGary Yukl | Building Expert Power10mIntroduction | How to Measure a Manager's Level of Effectiveness3mCase Study: An Introduction to the Effectiveness of Operational Managers1mCase Study: The Effectiveness of Operational Managers | Example 115mCase Study: The Effectiveness of Operational Managers | Example 217mWeek 1 Summary3m

9 readings

CMI | Henri Fayol10mCMI | Henry Mintzberg10mCMI | What Attributes Do I Need?10mThe Psychology of Leadership10mCMI | Understanding Management and Leadership Styles10mCMI | Adair's Action-Centred Leadership10mThe Six Griefs of Good Leadership10m7 Habits of Remarkably Effective Leaders10mCMI | Stephen Covey10m

1 practice exercise

End of Week Quiz30m

Week2

Week 2

5 hours to complete

How to Achieve Optimum Team Delivery

5 hours to complete

9 videos (Total 111 min), 9 readings, 1 quiz

9 videos

Week 2 Introduction2mKey Concept | Effective Teamwork and Belbin's Team Roles9mCase Study | Workplace Applications of Belbin's Team Roles7mCase Study: Interview with Stephen Hobbs | Building an Effective Team14mInterview with Graham Chase | Teamworking27mInterview with Jan Cameron | Building an Effective Team12mCase Study: Interview with Valentina Lorenzon | Collaborative Relationships9mCase Study: Managing a Team to Optimum Performance22mWeek 2 Summary3m

9 readings

CMI | Belbin's Team Roles10mCMI | Steps in Successful Team Building10mThree Obstacles to Shaping an Effective Team (And How to Overcome Them)10mCMI | Tuckman's Stages of Team Development10mCMI | Lencioni's Five Dysfunctions of a Team10mCMI | Developing Trust10mCMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10mCMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10mTed Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10m

Week3

Week 3

3 hours to complete

How a Manager Can Motivate Their Team

Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.

3 hours to complete

6 videos (Total 40 min), 12 readings, 1 quiz

6 videos

Week 3 Introduction4mKey Concept: Motivational Theories | Introduction8mHerzberg's Motivation | Hygiene Theory7mMcGregor's Theory X and Theory Y Models9mAdams' Equity Theory7mWeek 3 Summary3m

12 readings

Herzberg and Hygiene Factors10mMcGregor's Theory X, Theory Y10mAdams' Equity Theory10mMaslow's Hierarchy of Needs10mCMI | Vroom's Expectancy Theory10mFurther Reading: Motivation10mCMI | Motivate Me, or I'm Changing Job10mCMI | The Hawthorne Experiments10mTen Ways To Kill Your Team's Motivation By Accident10mCMI | Motivating Your Team10mCMI | Motivating the Demotivated10mCMI | What Highly Engaged Staff Need From Their Managers10m

1 practice exercise

End of Week Quiz30m

Week4

Week 4

5 hours to complete

Managing Change

This week we will be looking to explore the following key area:

*a range of techniques when communicating in the workplace *selecting the most appropriate delivery channel *the differences and similarities between verbal/non-verbal communication *the need to understand and manage the grapevine At the end of this week the key learning objectives will be: (1)to have an awareness of several approaches to effective communication in the workplace (2)to understand and apply the key criteria when selecting the best available delivery channel (3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication (4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed

5 hours to complete

15 videos (Total 154 min), 7 readings, 1 quiz

15 videos

Week 4 Introduction4mInterview with Graham Chase | Communication Skills14mCase Study: Communication Strategy17mCase Study: Interview with Stephen Hobbs | Workplace Communication16mCase Study: Interview with Michael Davis | The Role of I.T.12mKey concept | Verbal and Non-Verbal Communication58sVerbal and Non-Verbal Communication31mKey Concept: Frameworks for Managing Change | Introduction2mKey Concept | Kurt Lewin's 3 Step Change Management Model5mKey Concept: Kotter's 8-Step Change Model10mKey Concept | Kubler-Ross's 5-Stage Model4mCase Study: An Introduction to the Applications of the Frameworks for Managing Change5mCase Study: Applications of the Frameworks for Managing Change9mCase Study: Interview with Reetu Kansal | Key Skills in Managing Change12mSummary of Week 4 and the Course4m

7 readings

Kurt Lewin's Change Model10mKotter's 8-Step Change Model10mHard and Soft Factors of Change10mChanging Change Management10mTed Talk | 5 Ways to Lead in an Era of Constant Change10mAckerman and Anderson10mWhat Makes an Effective Change Agent?10m

Reviews

4.7

155 reviews

5 stars
77.62%
4 stars
16.43%
3 stars
3.28%
2 stars
1.25%
1 star
1.40%

TOP REVIEWS FROM MANAGEMENT SKILLS FOR INTERNATIONAL BUSINESS

by ABMay 21, 2017

The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.

by KXOct 5, 2017

It's rare to be able to say a module changed the way you think and how you behave. I wish I had encountered this sooner in my career.

by RUOct 19, 2020

It was a wonderful experience. And i will never forget the lessons from the course.

Thank you coursera for providing this amazing opportunity

by KGAug 27, 2020

Awesome course! Self-paced course work. This is a must have in order to advance in your career.

View all reviews

About the International Business Essentials Specialization

This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Management Skills for International Business

About this Course

Skills you will gain