This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
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International Business Essentials SpecializationUniversity of LondonAbout this Course
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Learner Career Outcomes
50%
got a tangible career benefit from this course
17%
got a pay increase or promotion
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Course 2 of 6 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 18 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish
Skills you will gain
Management StylesChange ManagementCommunicationLeadership
Learner Career Outcomes
50%
got a tangible career benefit from this course
17%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 6 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 18 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish
Offered by
University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
Syllabus - What you will learn from this course
6 hours to complete
How to Measure a Manager's Level of Effectiveness
This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management
6 hours to complete
21 videos (Total 195 min), 9 readings, 1 quiz
21 videos
Key Concept: An Introduction to Frameworks of Management Roles1m
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13m
Key Attributes for an Effective Manager16m
Key Skills from the CMI | Paul Taylor11m
Key Skills from CIMA | Interview with Andrew Harding9m
Attributes of a Manager: Decision Making | Interview with Andrew Harding5m
Interview with Jan Cameron | Key Management Skills10m
Ashridge College | Management Styles3m
Case Study: An Introduction to Management Skills50s
Case Study: Management Skills | Example6m
Interview with Mary Stiasny | Women in Leadership15m
Interview with Claire Taylor | Leadership18m
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13m
Leadership vs Management12m
Gary Yukl | Building Expert Power10m
Introduction | How to Measure a Manager's Level of Effectiveness3m
Case Study: An Introduction to the Effectiveness of Operational Managers1m
Case Study: The Effectiveness of Operational Managers | Example 115m
Case Study: The Effectiveness of Operational Managers | Example 217m
Week 1 Summary3m
9 readings
CMI | Henri Fayol10m
CMI | Henry Mintzberg10m
CMI | What Attributes Do I Need?10m
The Psychology of Leadership10m
CMI | Understanding Management and Leadership Styles10m
CMI | Adair's Action-Centred Leadership10m
The Six Griefs of Good Leadership10m
7 Habits of Remarkably Effective Leaders10m
CMI | Stephen Covey10m
1 practice exercise
End of Week Quiz30m
5 hours to complete
How to Achieve Optimum Team Delivery
By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
5 hours to complete
9 videos (Total 111 min), 9 readings, 1 quiz
9 videos
Key Concept | Effective Teamwork and Belbin's Team Roles9m
Case Study | Workplace Applications of Belbin's Team Roles7m
Case Study: Interview with Stephen Hobbs | Building an Effective Team14m
Interview with Graham Chase | Teamworking27m
Interview with Jan Cameron | Building an Effective Team12m
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9m
Case Study: Managing a Team to Optimum Performance22m
Week 2 Summary3m
9 readings
CMI | Belbin's Team Roles10m
CMI | Steps in Successful Team Building10m
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10m
CMI | Tuckman's Stages of Team Development10m
CMI | Lencioni's Five Dysfunctions of a Team10m
CMI | Developing Trust10m
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10m
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10m
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10m
3 hours to complete
How a Manager Can Motivate Their Team
Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
3 hours to complete
6 videos (Total 40 min), 12 readings, 1 quiz
6 videos
Key Concept: Motivational Theories | Introduction8m
Herzberg's Motivation | Hygiene Theory7m
McGregor's Theory X and Theory Y Models9m
Adams' Equity Theory7m
Week 3 Summary3m
12 readings
Herzberg and Hygiene Factors10m
McGregor's Theory X, Theory Y10m
Adams' Equity Theory10m
Maslow's Hierarchy of Needs10m
CMI | Vroom's Expectancy Theory10m
Further Reading: Motivation10m
CMI | Motivate Me, or I'm Changing Job10m
CMI | The Hawthorne Experiments10m
Ten Ways To Kill Your Team's Motivation By Accident10m
CMI | Motivating Your Team10m
CMI | Motivating the Demotivated10m
CMI | What Highly Engaged Staff Need From Their Managers10m
1 practice exercise
End of Week Quiz30m
5 hours to complete
Managing Change
This week we will be looking to explore the following key area:<BR><BR>
5 hours to complete
15 videos (Total 154 min), 7 readings, 1 quiz
15 videos
Interview with Graham Chase | Communication Skills14m
Case Study: Communication Strategy17m
Case Study: Interview with Stephen Hobbs | Workplace Communication16m
Case Study: Interview with Michael Davis | The Role of I.T.12m
Key concept | Verbal and Non-Verbal Communication58s
Verbal and Non-Verbal Communication31m
Key Concept: Frameworks for Managing Change | Introduction2m
Key Concept | Kurt Lewin's 3 Step Change Management Model5m
Key Concept: Kotter's 8-Step Change Model10m
Key Concept | Kubler-Ross's 5-Stage Model4m
Case Study: An Introduction to the Applications of the Frameworks for Managing Change5m
Case Study: Applications of the Frameworks for Managing Change9m
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12m
Summary of Week 4 and the Course4m
7 readings
Kurt Lewin's Change Model10m
Kotter's 8-Step Change Model10m
Hard and Soft Factors of Change10m
Changing Change Management10m
Ted Talk | 5 Ways to Lead in an Era of Constant Change10m
Ackerman and Anderson10m
What Makes an Effective Change Agent?10m
Reviews
TOP REVIEWS FROM MANAGEMENT SKILLS FOR INTERNATIONAL BUSINESS
by ABMay 21, 2017
The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.
by ZCJul 6, 2020
This course was an excellent course and full of knowledge. I have gained good insightful information and latest updates from this course. Keep on sharing good knowledge.
by MBDec 18, 2019
It's a nice and interesting course with a huge amount of a valuable information but it could be better if there is a little bit fewer case study's videos.
by RUOct 19, 2020
It was a wonderful experience. And i will never forget the lessons from the course. Thank you coursera for providing this amazing opportunity
About the International Business Essentials Specialization
This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.
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