This course will highlight the potential of quantitative marketing research for assessing new product opportunities. In addition to focusing on the skills and practices for a successful New Product Development (NPD), the course will illustrate the multi-faceted challenges of NPD using authentic business situations. The first module will provide business practice foundations to help learners devise creative solutions to problems using a design-thinking framework. Learners will experience the idea creation process and then apply the role of surveys for evaluating consumer responses to an idea before introducing a product to market. The second module will explore the technique of conjoint analysis for quantifying the customer benefits, customer values, and the trade-off he or she is willing to make between the price of the product and desired features of the product or service. Concept testing identifies perceptions, wants, and needs of a product or service as the foundation of targeting and positioning a product in the marketplace. The third module will describe a multitude of tools for assessing technology readiness and defining the product features to target the key customer need requirements. Learners will hear an in-depth interview with one of the leading U.S. business executives on the management challenges of innovation. Learners will develop a survey (with appropriate data privacy agreements) and analyze the data for decisions about the pricing and positioning a new product into a focused market. The fourth module will illustrate the use of the tools to create a sales and pricing forecast for a new product. Three new product ideas representing three different types of market unknowns will be analyzed using market research tools. Upon completion of this course, the learner will have defined and redefined their product idea and created a credible sales forecast for use in an overall business case.
This course will highlight the potential of quantitative marketing research for assessing new product opportunities. The first three modules will provide the foundations to help learners identify creative solutions to problems using a design thinking framework, introduced in Module 4.
What's included
1 video4 readings2 assignments1 discussion prompt
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1 video•Total 11 minutes
Welcome to Customer Insights: Quantitative Techniques•11 minutes
4 readings•Total 40 minutes
Syllabus•10 minutes
About the Discussion Forums•10 minutes
Updating Your Profile•10 minutes
Social Media•10 minutes
2 assignments•Total 60 minutes
Orientation Quiz•30 minutes
Demographics Survey•30 minutes
1 discussion prompt•Total 10 minutes
Getting to Know Your Classmates•10 minutes
Module 1: Idea Generation
3 hours to complete
Module details
In this first module, we will help learners understand the role of surveys and the ability to evaluate consumer responses to an idea before introducing a product to market. Concept testing identifies perceptions, wants, and needs of a product or service as the foundation of targeting and positioning a product in the marketplace.
What's included
3 videos2 readings1 assignment1 peer review
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3 videos•Total 50 minutes
1.1 Generate a Product Idea•19 minutes
1.2 Critical Factors to Assess an Idea•17 minutes
1.3 How are Ideas Funded?•13 minutes
2 readings•Total 20 minutes
Module 1 Overview•10 minutes
Module 1 Reading•10 minutes
1 assignment•Total 5 minutes
Lesson 1-1 Quiz•5 minutes
1 peer review•Total 90 minutes
Product Idea Form•90 minutes
Module 2: Concept Testing
4 hours to complete
Module details
This second module will explore a method for quantifying the customer benefits, customer values, and the trade-off they are willing to make between the price of the product and desired features of the product or service. Using the technique of conjoint analysis, learners will be able to use the information to determine product positioning, price, and development of product extensions.
What's included
4 videos2 readings1 assignment1 peer review
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4 videos•Total 46 minutes
2.1 How Many Ideas Become Products?•15 minutes
2.2 Consumer Survey Methods•12 minutes
2.3 Conjoint Analysis•12 minutes
2.4 Survey for Conjoint Analysis•6 minutes
2 readings•Total 20 minutes
Module 2 Overview•10 minutes
Module 2 Reading•10 minutes
1 assignment•Total 30 minutes
Lesson 2-1 Quiz•30 minutes
1 peer review•Total 120 minutes
Conjoint Plan•120 minutes
Module 3: Test Marketing Processes
3 hours to complete
Module details
In this third module, we will discuss examples of how to test market a product idea on a small scale in order to get customer feedback on the feasibility of a product or business idea.
What's included
4 videos2 readings1 assignment1 peer review
Show info about module content
4 videos•Total 66 minutes
3.1 Categories for New Product Development•18 minutes
3.2 Interview with William Wright, Executive VP of Product Innovation and Supply Chain, Tupperware Brands Corporation•16 minutes
3.3 Risk Reduction Approaches to New Product Development•18 minutes
3.4 Collect Customer Data•14 minutes
2 readings•Total 20 minutes
Module 3 Overview•10 minutes
Module 3 Reading•10 minutes
1 assignment•Total 30 minutes
Lesson 3-1 Quiz•30 minutes
1 peer review•Total 60 minutes
Conjoint Analysis•60 minutes
MODULE 4: Estimating the Size of the Market
4 hours to complete
Module details
This final module will expose learners to the techniques used to determine the market and sales potential for a new product or idea.
What's included
5 videos3 readings2 assignments1 peer review
Show info about module content
5 videos•Total 77 minutes
4.1 New Product Development Process: Stage-Gate•19 minutes
4.2 Tools for Assessing New Markets•24 minutes
4.3 Market Segmentation•21 minutes
4.4 Estimating Revenue•13 minutes
Learn on Your Terms•1 minute
3 readings•Total 30 minutes
Module 4 Overview•10 minutes
Module 4 Reading•10 minutes
Congratulations on completing the course!•10 minutes
2 assignments•Total 58 minutes
End of Course Survey•52 minutes
Lesson 4-1 Quiz•6 minutes
1 peer review•Total 60 minutes
Estimating Revenue Potential from Your Idea•60 minutes
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