Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(189,538 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(189,538 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

133 practice exercises

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Computer Hardware, Hardware Troubleshooting, System Software, Linux, Technical Documentation, Technical Support, Software Installation, Computer Networking, Microsoft Windows, Customer Support, Computer Literacy, and Technical Communication

What you'll learn

Skills you'll gain

TCP/IP, Network Model, Data Integrity, Network Routing, Virtual Private Networks (VPN), Network Protocols, Wireless Networks, Dynamic Host Configuration Protocol (DHCP), OSI Models, Network Troubleshooting, Computer Networking, Network Security, Network Infrastructure, and Network Architecture

What you'll learn

Skills you'll gain

Windows PowerShell, File Systems, OS Process Management, System Monitoring, Microsoft Windows, Package and Software Management, User Accounts, Virtualization, Operating Systems, File Management, Remote Access Systems, Linux Administration, Command-Line Interface, Linux, Operating System Administration, Systems Administration, and Technical Support and Services

What you'll learn

Skills you'll gain

Systems Administration, Server Administration, Cloud Computing, Lightweight Directory Access Protocols, IT Infrastructure, Disaster Recovery, Technical Consulting, Active Directory, Operating System Administration, Linux Administration, Cloud Management, Data Storage, Cloud Infrastructure, Windows Servers, and Network Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Encryption, Firewall, Malware Protection, Hardening, Authorization (Computing), Cyber Attacks, Authentications, Cryptography, Network Security, Network Administration, Security Controls, Security Management, IT Security Architecture, Threat Management, Computer Security, Data Security, Cybersecurity, Application Security, Threat Detection, and Security Awareness

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Interviewing Skills, Google Gemini, Generative AI, Communication, Planning, Professional Development, Problem Solving, LLM Application, and Prompt Engineering

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
374 Courses13,978,492 learners

Offered by

Google

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.