Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Nick Eskelinen
Phelan Vendeville
Google Career Certificates

Instructors: Nick Eskelinen

Access provided by E-Com worldtechnical and educational institute

2,035,956 already enrolled

Earn a career credential that demonstrates your expertise

from 211,937 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise

from 211,937 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Computer Hardware
Category: Hardware Troubleshooting
Category: Software Installation
Category: Microsoft Windows
Category: System Software
Category: Linux
Category: Computer Networking
Category: Computer Literacy
Category: Technical Documentation
Category: Customer Support
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Data Integrity
Category: Network Troubleshooting
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: OSI Models
Category: Network Routing
Category: Virtual Private Networks (VPN)
Category: Network Security
Category: Computer Networking
Category: Network Architecture
Category: Network Infrastructure

What you'll learn

Skills you'll gain

Category: Remote Access Systems
Category: Linux
Category: System Monitoring
Category: File Systems
Category: File Management
Category: User Accounts
Category: Microsoft Windows
Category: Software Installation
Category: Package and Software Management
Category: OS Process Management
Category: Operating Systems
Category: Command-Line Interface
Category: Operating System Administration
Category: Systems Administration
Category: Virtualization
Category: Technical Support and Services
Category: Linux Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Disaster Recovery
Category: Server Administration
Category: Active Directory
Category: Technical Consulting
Category: Lightweight Directory Access Protocols
Category: IT Infrastructure
Category: Windows Servers
Category: Network Administration
Category: Cloud Management
Category: Linux Administration
Category: Data Storage
Category: Cloud Computing
Category: Operating System Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Encryption
Category: Authentications
Category: Network Security
Category: Wireless Networks
Category: Cryptography
Category: Hardening
Category: Firewall
Category: Authorization (Computing)
Category: Threat Detection
Category: AI Enablement
Category: Security Awareness
Category: IT Security Architecture
Category: Cybersecurity
Category: Security Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructors

Nick Eskelinen
Google
1 Course 16,087 learners
Phelan Vendeville
Google
1 Course 16,087 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.