All Results

  • Status: Free Trial

    University of Illinois Urbana-Champaign

    Skills you'll gain: Entrepreneurship, Strategic Decision-Making, Innovation, Creativity, Team Management, Creative Problem-Solving, Ideation, Technology Strategies, Creative Thinking, Business Modeling, Engineering Management, Strategic Thinking, Collaboration, People Management, Business Planning, Team Collaboration, Decision Making, Strategic Planning, New Product Development, New Business Development

  • Status: Free Trial

    Skills you'll gain: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Competitive Intelligence, Organizational Change, Customer experience improvement, Competitive Analysis, Customer Analysis

  • Status: Free Trial

    University of Illinois Urbana-Champaign

    Skills you'll gain: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Leadership, Organizational Development, Process Development, Organizational Strategy, Business Strategy, Strategic Thinking, Cross-Functional Team Leadership, Team Management, Product Management, Customer Analysis

  • Status: Free Trial

    Copenhagen Business School

    Skills you'll gain: Business Strategy, Business Planning, Case Studies, Strategic Decision-Making, Strategic Thinking, Plan Execution, Goal Setting, Resource Management, Corporate Strategy, Organizational Strategy, Peer Review, Competitive Analysis, Strategic Planning, Innovation, Organizational Structure, Smart Goals, Project Implementation, Decision Making, Risk Mitigation, Business Strategies

  • Status: Free Trial

    Tecnológico de Monterrey

    Skills you'll gain: Design Thinking, Innovation, Business Modeling, Creative Problem-Solving, Entrepreneurship, Corporate Strategy, Ideation, Lean Methodologies, Creative Thinking, New Product Development, Open Mindset, Cognitive flexibility, Business Architecture, Creativity, Storytelling, Team Management, Business Strategies, Organizational Strategy, Process Design, Organizational Development

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, Responsible AI, Strategic Prioritization, Prioritization, Influencing, Business Priorities, Operational Excellence, Accountability, Cross-Functional Collaboration, Emotional Intelligence, Leadership, Growth Mindedness, Plan Execution, AI Enablement, Risking, Microsoft Copilot, Process Optimization, Process Improvement and Optimization, Organizational Change, Decision Making

  • Status: Free Trial

    University of Colorado Boulder

    Skills you'll gain: Model Based Systems Engineering, Failure Analysis, Systems Engineering, Requirements Management, Scope Management, Design Reviews, Engineering Management, Change Control, Program Management, Engineering Change Order, Cost Management, Requirements Analysis, Contract Management, Root Cause Analysis, Test Engineering, Risk Mitigation, Systems Design, Systems Thinking, Organizational Leadership, Risk Management

  • Status: Free Trial

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

  • Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Development, Organizational Strategy, Health Care, Customer experience improvement, Innovation

  • Status: New

    Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Service Management, Service Improvement, Information Technology Operations, IT Management, Service Level, Information Technology, Continuous Improvement Process, Governance, Problem Management, Asset Management, Configuration Management, Operations Management, Operational Efficiency, Process Design, Incident Management, Company, Product, and Service Knowledge, Application Frameworks, Problem Solving