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  • Skills you'll gain: Relationship Building, Action Oriented, Self-Motivation, Growth Mindedness, Personal Development, Optimism, Goal-Oriented, Planning, Goal Setting, Resilience, Adaptability, Self-Awareness, Persistence, Cognitive flexibility, Tenacity, Self-Discipline, Overcoming Obstacles, Strong Work Ethic, Follow Through, Science and Research

  • Skills you'll gain: Customer Service, Telephone Skills, Personalized Service, Verbal Communication Skills, Customer experience improvement, Inbound Calls, Customer Support, Customer Relationship Building, Non-Verbal Communication, Customer Complaint Resolution, Friendliness, Communication, Tactfulness, Interpersonal Communications, Service Improvement, Consumer Behaviour

  • Skills you'll gain: Information Assurance, Continuous Monitoring, Security Controls, Risk Management Framework, Security Testing, Security Architecture Review, Risk Control, Data Ethics, Data Governance, Governance, Incident Response, Threat Modeling, MITRE ATT&CK Framework, Enterprise Architecture, Penetration Testing, Supplier Risk Management, Cyber Threat Intelligence, Threat Detection, Risk Appetite, Business Continuity Planning

  • University of Michigan

    Skills you'll gain: Performance Appraisal, Talent Management, Recruitment Strategies, Workforce Development, Employee Training, Talent Recruitment, Performance Review, Recruitment, Human Resources Management and Planning, People Development, Constructive Feedback, Succession Planning, Talent Pipelining, Employee Performance Management, Performance Management, Leadership Development, Talent Acquisition, Organizational Structure, Branding

  • Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Supplier Performance Management, Strategic Sourcing, Culture Transformation, Process Development, Organizational Structure, Cross-Functional Collaboration, Governance, Risk Analysis, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Performance Measurement, Lean Methodologies

  • Skills you'll gain: Social Sciences, Automation, Social Impact, Social Studies, Socioeconomics, Energy and Utilities, Electrical Systems, Electric Power Systems, Transportation Operations, Health Equity, Policy Analysis, Sustainable Systems, Sustainable Technologies, Emerging Technologies, Environmental Issue, Economics, Climate Change Mitigation, Safety Assurance, Pollution Prevention, Diversity Equity and Inclusion Initiatives

What brings you to Coursera today?

  • Skills you'll gain: Social Media, Social Media Marketing, Social Media Strategy, Social Media Management, Social Media Analytics, Digital Transformation, Marketing, Customer Relationship Building, Customer Engagement, Market Dynamics, Consumer Behaviour, Driving engagement, Drive Engagement, Stakeholder Engagement, Integrated Marketing Communications, Target Audience, Peer Review

  • Skills you'll gain: Dashboard, Excel Formulas, Spreadsheet Software, Data Storytelling, Data Cleansing, Microsoft Excel, Data Visualization, Business Intelligence, Data Maintenance, Data Modeling, Fiscal Management, Data Integrity, Data Management, Finance, Automation, Depreciation

  • Skills you'll gain: Cultural Sensitivity, Intercultural Competence, Negotiation, Cultural Diversity, Diversity Awareness, Diplomacy, Verbal Communication Skills, Culture, Non-Verbal Communication, Communication Strategies, International Relations, Communication

  • Skills you'll gain: Team Motivation, Motivational Skills, Visionary, Constructive Feedback, Team Performance Management, Goal Setting, Team Management, Organizational Leadership, Leadership, Drive Engagement, People Development, Recognizing Others, Intercultural Competence, Industrial and Organizational Psychology, Employee Engagement, Smart Goals, Performance Management, Expectation Management, Compensation Strategy, Communication

  • Jordan University of Science and Technology

    Skills you'll gain: Dentistry, Oral and Dental Care, Dental Procedures, Dental Instruments, Laboratory Equipment, Manufacturing Processes, Specimen Preparation, Sterilization, Safety Standards, Personal protective equipment