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Results for "Switchboard Operators, Including Answering Service"

  • Knowledge Accelerators

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Personal Attributes, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management, Concision, Persistence

  • Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Telephone Skills, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication

  • Skills you'll gain: Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Communication

  • Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, System Configuration, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Patch Management, Package and Software Management, iOS Development, OS Process Management

  • Skills you'll gain: Hazard Analysis, Building Services Engineering, Electrical Systems, Systems Integration, Electrical Safety, Safety Standards, Communication Systems, Electrical Equipment, Electrical Engineering

  • Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Communication, Time Management

  • What brings you to Coursera today?

  • Akamai Technologies, Inc.

    Skills you'll gain: SQL, Linux, Endpoint Security, Database Management, Incident Response, Relational Databases, Network Security, Vulnerability Scanning, Computer Security Incident Management, Security Management, Databases, Linux Administration, File Systems, Operating System Administration, OSI Models, Application Development, Remote Access Systems, Network Architecture, Scripting, MySQL

  • Skills you'll gain: Configuration Management, Cybersecurity, Security Awareness, Computer Security Awareness Training, Data Security, Security Controls, Encryption, Cyber Security Policies, System Monitoring, Cryptography

  • Cisco Learning and Certifications

    Skills you'll gain: Incident Response, Event Monitoring, Computer Security Incident Management, Cyber Operations, DevSecOps, Cybersecurity, Cyber Threat Intelligence, Threat Detection, Cloud Deployment, Network Security, Managed Services, Cyber Threat Hunting, Stakeholder Communications, Performance Metric, Investigation, Coordinating, Internal Communications, Cross-Functional Collaboration, Cloud-Native Computing

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Telehealth, Patient Safety, Health Technology, Help Desk Support, Technical Support, Health Informatics, Information Technology Operations, Issue Tracking, Change Control, Medical Devices, Network Troubleshooting, Change Requests, Technical Documentation, General Networking

  • University of London

    Skills you'll gain: Operations Management, Operations, Process Design, Operational Excellence, Process Mapping, Operational Efficiency, Operational Analysis, Organizational Strategy, Strategic Planning