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  • Skills you'll gain: Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Diversity Programs, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Web Content, Visual Impairment Education, Developmental Disabilities, Education Software and Technology, Microsoft Office, Microsoft Windows

  • Goodwill Industries International

    Skills you'll gain: digital literacy, Training Programs, Educational Materials, Relationship Building, Community Development, Community Outreach, Research, Digital Transformation, Workplace inclusivity, Rapport Building, Curriculum Planning, Needs Assessment, Program Evaluation, Planning, Collaboration, Data Mapping, Cultural Responsiveness, Goal Setting, Communication Strategies

  • Skills you'll gain: End User Training and Support, Product Support, Technical Support, Technical Documentation, Collaborative Software, Self Service Technologies, Software Documentation, Product Knowledge, Technical Communication, Scalability, Information Management, Product Development, Search Engine Optimization

  • Skills you'll gain: Patient Education And Counseling, Patient Coordination, Law, Regulation, and Compliance, Educational Materials, Needs Assessment, Decision Making

  • Knowledge Accelerators

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

  • Skills you'll gain: Relationship Building, Social Skills, Personal Development, Active Listening, Rapport Building, Interpersonal Communications, Communication, Empathy, Communication Strategies, Self-Awareness, Emotional Intelligence, Overcoming Obstacles, Needs Assessment, Assertiveness, Psychology

What brings you to Coursera today?

  • University of Illinois Urbana-Champaign

    Skills you'll gain: Disabilities, Web Content Accessibility Guidelines, Education and Training, Multimedia, Educational Materials, Adaptive Equipment, Pedagogy, Hypertext Markup Language (HTML), Developmental Disabilities, Instructional Design, Visual Impairment Education, Diversity Awareness, Labor Law, Law, Regulation, and Compliance, Family and Medical Leave Act of 1993, Microsoft Office

  • Skills you'll gain: Disabilities, Health Equity, Diversity Awareness, Health Disparities, Workplace inclusivity, Special Education, Social Work, Diversity Equity and Inclusion Initiatives, Social Justice, Social Determinants Of Health, Labor Law, Health Care, Empowerment, Epidemiology

  • University of Pittsburgh

    Skills you'll gain: Educational Materials, Web Content Accessibility Guidelines, Disabilities, Education and Training, Adaptive Equipment, Instructional Design, Education Software and Technology, Case Studies, Diversity Training, Student Support and Services, Student Services, Diversity Awareness, Higher Education, Diversity Equity and Inclusion Initiatives

  • Skills you'll gain: Individualized Education Programs (IEP), Special Education, School Psychology, Case Studies, Empathy & Emotional Intelligence, School Counseling, Teaching, Student Support and Services, Social and Human Services, Mental Health, Preventative Care, Health Education, Health Promotion, Mental Health Diseases and Disorders, Positive Behavior Support, Behavior Management, Developmental Disabilities, Crisis Intervention, Functional Behavior Assessment, Trauma Care

  • Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking

  • Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Health Informatics, Health Care, Issue Tracking, Change Control, Medical Devices, Network Troubleshooting, Change Requests, Disaster Recovery, Technical Documentation, Accident Prevention, General Networking