Results for "customer service certificate"

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Conflict Management, Communication, Time Management

Skills you'll gain: Data Loss Prevention, Microsoft Copilot, Microsoft 365, Technical Communication, Authentications, Azure Active Directory, Data Governance, Compliance Management, Compliance Auditing, Zero Trust Network Access, Compliance Reporting, Responsible AI, Identity and Access Management, Microsoft Teams, LinkedIn, Generative AI Agents, Payment Card Industry (PCI) Data Security Standards, Microsoft Power Platform, Technical Writing, Portfolio Management

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
What brings you to Coursera today?

Microsoft
Skills you'll gain: Computer Hardware, Hybrid Cloud Computing, Systems Administration, Generative Model Architectures, Authorization (Computing), Enterprise Application Management, Cloud Services, Computer Networking, Microsoft Power Automate/Flow, Hardware Architecture, General Networking, Microsoft Teams, Authentications, Firewall, Hardening, Security Controls, Problem Management, Computing Platforms, Cloud Computing, Network Protocols

Skills you'll gain: Command-Line Interface, Virtualization and Virtual Machines, Network Security, Virtualization, Operating Systems, Hardware Troubleshooting, Information Technology Operations, Network Troubleshooting, Computer Hardware, Network Support, Cloud Computing, Mac OS, Security Controls, Microsoft Windows, Information Systems Security, System Configuration, Operating System Administration, Network Infrastructure, Data Storage, Peripheral Devices

Skills you'll gain: Medical Billing, Denial Management, Medical Billing and Coding, Medical Coding, ICD Coding (ICD-9/ICD-10), Billing, Patient Registration, CPT Coding, Accounts Receivable, Payment Processing and Collection, Billing & Invoicing, Health Information Management, Medical Records, Utilization Management, Clinical Documentation, Health Systems, Insurance, Medicare, Healthcare Industry Knowledge, Regulatory Compliance

Keller Williams
Skills you'll gain: Lead Generation, Administrative Support, Real Estate, Office Management, Administration, Real Estate Sales, Value Propositions, Office Procedures, Property and Real Estate, Sales Process, Customer Relationship Building, Database Management, Sales Development, Prospecting and Qualification, Business Administration, Real Estate Transactions, Customer Acquisition Management, Contract Negotiation, Interpersonal Communications, Goal Setting

Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening

Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Order Entry, Closing (Sales), Customer Relationship Management (CRM) Software, Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, General Sales Practices, Service Management