What Is a ServiceNow Developer? (+ How to Become One)

Written by Coursera Staff • Updated on

Learn more about a ServiceNow developer's role, requirements, and salary.

[Featured Image]:  A ServiceNow developer examines code on computer monitors.

ServiceNow is a cloud-based software as a service (SaaS). Its primary purpose is to streamline workflow through automating business processes. You may excel in a ServiceNow developer role if you're interested in automation, software development, and business.

Read the article below to explore insights about this career opportunity. 

What does a ServiceNow developer do?

A ServiceNow developer is a software developer who specializes in working with the ServiceNow platform. They design, code, and troubleshoot applications. In addition to working on custom applications, ServiceNow developers may manage the platform and infrastructure. They handle tasks like architectural changes, integrations, and new module implementation. 

Essential skills for ServiceNow developers

As a type of software developer, ServiceNow developers will benefit from the following technical skills:

  • Ability to program in JavaScript 

  • Knowledge of markup languages like HTML and XML 

  • Familiarity with stylesheet languages like CSS

  • Understanding of web development tools and techniques like .NET and AJAX 

  • Experience in cloud computing

Technical knowledge is not the only requirement for this career path. Non-technical skills for an aspiring ServiceNow developer to learn include:

  • Problem-solving 

  • Project management

  • Collaboration

  • Communication  

Day in the life of a ServiceNow developer

Companies view process automation as an opportunity to accomplish specific goals, like increasing productivity or reducing operational costs. These business requirements don’t always translate into actionable requests for the ServiceNow platform. Instead, a ServiceNow developer must work with stakeholders to turn business goals into technical solutions. 

ServiceNow developer evolution: Virtual Assistant

Companies must provide employees with immediate IT support to resolve technical issues quickly. ServiceNow developers addressed this concern by creating an AI-powered chatbot: the Virtual Assistant. In addition to processing natural language requests, it can automate resolution processes for common IT issues like forgotten passwords. 


ServiceNow developer job description

Aside from communicating with shareholders to develop technical projects, a ServiceNow developer may also be responsible for: 

  • Formulating and implementing quality assurance (QA) methods. A ServiceNow developer may need to plan and execute unit, integration, regression, and user acceptance testing (UAT).

  • Identifying system inefficiencies. ServiceNow developers must be able to analyze, troubleshoot, resolve, and report issues.

  • Setting IT practice standards. A ServiceNow developer is responsible for determining IT best practices and improving existing methods.

  • Designing and developing configurations. ServiceNow is a customizable, integrative platform. Developers ensure the functionality of these features.

How much does a ServiceNow developer make?

According to Glassdoor, the average annual salary for a ServiceNow developer in Canada is $88,868 as of June 2024 [1]. You may also earn an average of $5,830 additional wages in the form of profit sharing, bonuses, and other types of compensation. 

Similar roles

A ServiceNow developer works in computer information and technology. Jobs in this field are on the rise in Canada and around the world. For software developers specifically, the Government of Canada Job Bank reports a good to very good outlook for the next few years in almost every province [2].  If you're interested in working with business process management and cloud computing, you have several opportunities to consider. Related roles include technical consultants, software architects, and cloud-computing engineers. 

How do I become a ServiceNow developer?

Some employers require ServiceNow developers to have a college diploma or degree in computer science or information technology. If you're brand new to the field, consider pursuing a Bachelor of Science in Computer Science or a Master of Computer and Information Technology. The following section explores relevant courses and certifications you can use to prepare for a ServiceNow developer role. 

Gain the necessary programming expertise.

ServiceNow development requires knowledge of front-end and back-end technologies. Developers with this skill set are known as full-stack developers. Industry leaders like IBM offer professional certificates for full-stack development.

Learn how to manage software projects. 

Project management and presentation skills are essential for this role. While general project management experience can be beneficial, software development projects often require specialized expertise. Learn more about stakeholder management and project planning with Google's Project Management Professional Certificate.

Specialize in information technology and cloud computing.

ServiceNow is a cloud-based software that optimizes IT service management. Learning about cloud computing and information technology fundamentals is an excellent way to prepare for a role in ServiceNow development. Consider earning a certificate in Information Technology and Cloud Fundamentals.

Getting started with Coursera

Ready to take the next step toward becoming a ServiceNow developer? Build job-ready skills today with the Cloud Application Development Foundations Specialization from IBM.

Article sources


Glassdoor. “ServiceNow Developer Salaries in Canada, https://www.glassdoor.ca/Salaries/canada-servicenow-developer-salary-SRCH_IL.0,6_IN3_KO7,27.htm?clickSource=searchBtn." Accessed June 5, 2024.

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