• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • C

    Coursera

    B2B and Territory Sales Strategies and Techniques

    Skills you'll gain: Sales Territory Management, B2B Sales, Regional Sales, Selling Techniques, Sales Management, Consultative Selling, Sales, Sales Strategy, Market Analysis, Sales Process, Market Intelligence, Closing (Sales), Customer Relationship Management (CRM) Software, Competitive Intelligence, Customer Relationship Management, Negotiation

    ★ 4.5 (126) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Manchester

    Global Health and Humanitarianism

    Skills you'll gain: Health Equity, Health Disparities, Public Health and Disease Prevention, Public Health, World History, Healthcare Ethics, Emergency Response, Health Care, Health Systems, Crisis Intervention, Social and Human Services, Safety and Security, Human Services, Ethical Standards And Conduct, Community Health, International Relations, Infectious Diseases, Social Studies, Policy Analysis, Chronic Diseases

    ★ 4.7 (288) · Beginner · Course · 1 - 3 Months

  • I

    Instituto Tecnológico de Aeronáutica

    Princípios de Desenvolvimento Ágil de Software

    Skills you'll gain: User Story, Agile Software Development, Backlogs, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Agile Product Development, Test Driven Development (TDD), Agile Project Management, Requirements Elicitation, Requirements Analysis, Sprint Planning, Software Development Methodologies, Program Development, Diagram Design, Software Development

    ★ 4.6 (221) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado Boulder

    Sustainability and the Circular Economy

    Skills you'll gain: Sustainable Development, Sustainable Design, Sustainable Systems, Sustainable Technologies, Sustainable Business, Organizational Leadership, Corporate Sustainability, Strategic Leadership, Environmental Resource Management, Business Leadership, Sustainable Architecture, Environment and Resource Management, Environmental Issue, Environment, Land Management, Climate Change Adaptation, Building Design, Climate Change Mitigation, Energy and Utilities, Economics

    ★ 4.7 (404) · Intermediate · Course · 1 - 3 Months

  • E

    ESSEC Business School

    Case studies in business analytics with ACCENTURE

    Skills you'll gain: Case Studies, Digital Transformation, Advanced Analytics, Business Analytics, Analytics, Value Propositions, Consulting, Business Consulting, Business Transformation, Data-Driven Decision-Making

    ★ 3.7 (210) · Mixed · Course · 1 - 4 Weeks

  • K

    Khalifa University

    Arabic for Beginners: Arabic Alphabet and Phonology

    Skills you'll gain: Language Learning, Language Competency, Oral Comprehension, Literacy, Vocabulary, Grammar

    ★ 4.6 (104) · Beginner · Course · 1 - 3 Months

  • P

    Peking University

    中级商务汉语(入职与营销篇)

    Skills you'll gain: Interviewing Skills, Product Knowledge, Business Communication, Marketing, Oral Expression, Customer Complaint Resolution, Marketing Strategies, Verbal Communication Skills, Customer Service, Product Marketing, Oral Comprehension, Advertising, Vocabulary, Language Learning, Language Competency, Peer Review

    ★ 4.9 (150) · Intermediate · Course · 1 - 3 Months

  • Z

    Zoho Corporation

    Fundamental Sales Concepts — An Overview

    Skills you'll gain: Sales Management, Selling Techniques, Customer Relationship Management, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Process, Sales Development, Sales Strategy, Sales, Customer Relationship Building, Sales Prospecting, B2B Sales, Prospecting and Qualification

    ★ 5 (9) · Beginner · Course · 1 - 3 Months

  • H

    HRCI

    Employee Relations

    Skills you'll gain: Employee Performance Management, Diversity Equity and Inclusion Initiatives, Performance Appraisal, Performance Management, Human Resource Policies, Organizational Structure, Policy Development, Conflict Management, Employee Relations, Diversity and Inclusion, Workplace inclusivity, Human Resources, Performance Review, Human Resource Strategy, Human Resources Management and Planning, Employee Engagement, Organizational Strategy, Administration, Staff Management, Business Continuity

    ★ 4.8 (342) · Beginner · Course · 1 - 4 Weeks

  • G

    Goldman Sachs

    Fundamentals of Operations, with Goldman Sachs 10,000 Women

    Skills you'll gain: Process Mapping, Process Analysis, Operational Efficiency, Business Operations, Operational Excellence, Operations Management, Operational Analysis, Process Management, Operations, Business Process, Business Process Improvement, Process Improvement and Optimization, Process Improvement, Customer experience improvement, Continuous Improvement Process, Business Development, Growth Strategies, Technology Strategies, Business Technologies, Technology Solutions

    ★ 4.6 (386) · Mixed · Course · 1 - 4 Weeks

  • M

    Microsoft

    Microsoft Generative AI for Data Analysis

    Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, Dashboard, Dashboard Creation, Interactive Data Visualization, Feature Engineering, Generative AI, Data Ethics, Responsible AI, Infographics, Data Visualization, Anomaly Detection, Data Visualization Software, Microsoft Copilot, Text Mining, Risk Mitigation, Risk Analysis, Predictive Analytics, Automation

    ★ 4.4 (188) · Intermediate · Professional Certificate · 3 - 6 Months

  • G

    Google Cloud

    Deploying SAP on Google Cloud

    Skills you'll gain: Disaster Recovery, Data Management, Google Cloud Platform, Cloud Infrastructure, Data Integration, Cloud Services, SAP Applications, Cloud Computing Architecture, Identity and Access Management, Cloud Deployment, Cloud Computing, Cloud Management, Cloud Security, Data Migration, IT Infrastructure, Cloud Storage, Systems Design

    ★ 4.6 (185) · Beginner · Course · 1 - 3 Months

1…166167168…673

In summary, here are 10 of our most popular customer experience courses

  • B2B and Territory Sales Strategies and Techniques: Coursera
  • Global Health and Humanitarianism: University of Manchester
  • Princípios de Desenvolvimento Ágil de Software: Instituto Tecnológico de Aeronáutica
  • Sustainability and the Circular Economy: University of Colorado Boulder
  • Case studies in business analytics with ACCENTURE: ESSEC Business School
  • Arabic for Beginners: Arabic Alphabet and Phonology: Khalifa University
  • 中级商务汉语(入职与营销篇): Peking University
  • Fundamental Sales Concepts — An Overview: Zoho Corporation
  • Employee Relations: HRCI
  • Fundamentals of Operations, with Goldman Sachs 10,000 Women: Goldman Sachs

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok