Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Vanderbilt University
Skills you'll gain: Scientific Visualization, Image Analysis, Data Visualization Software, Matlab, Machine Learning Methods, Applied Machine Learning, Dimensionality Reduction, Digital Signal Processing, Data Analysis, Data Processing, Mathematical Software, Classification Algorithms, Regression Analysis, Scripting
Intermediate · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: SQL, Oracle Databases, Database Design, Database Development, Database Management, Relational Databases, Query Languages, Performance Tuning, Data Structures
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Salesforce, Sales Enablement, Data Management, Sales Process, Sales Development, Stakeholder Engagement, Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Data Security, Security Management, Customer Engagement, User Accounts, Customer Success Management, Marketing Management, Cloud-Based Integration, Customer Communications Management, Account Management, Automation, Business Reporting
Beginner · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Compliance Training, Compliance Management, Regulatory Compliance, Law, Regulation, and Compliance, Regulation and Legal Compliance, Legal Risk, Business Ethics, Internal Controls, Risk Analysis, Risk Mitigation, Fraud detection, Business Risk Management, Ethical Standards And Conduct, Commercial Laws, Risk Management, Due Diligence, Employee Training, International Relations, Operations Management, Strategic Planning
Mixed · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Information Technology, IT Management, Information Technology Operations, Operations Management, Asset Management, Operations
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: LangGraph, Agentic Workflows, AI Orchestration, AI Workflows, Generative AI Agents, Agentic systems, LangChain, LLM Application, Responsible AI, Retrieval-Augmented Generation, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), Software Development, Python Programming, Data Science
Intermediate · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Digital Transformation, Organizational Strategy, Employee Engagement, Supply Chain Management, E-Commerce, Customer experience strategy (CX), Supply Chain, Retail Store Operations, Brand Strategy, Talent Management, Brand Management, Branding, Retail Sales, Performance Management, Analytics
Beginner · Specialization · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Traffic Flow Optimization, Stormwater Management, Public Works, Landscape Architecture, Civil Engineering, Environmental Engineering, Sustainable Systems, Sustainable Development, Health Equity, Land Development, Water Resources, Sustainable Design, Community Development, Community Health, Environment, Public Health
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: WordPress, Responsive Web Design, Web Content, Content Management Systems, Web Design, Web Presence, Web Design and Development, Content Management, Web Development
Beginner · Guided Project · Less Than 2 Hours

The University of Sydney
Skills you'll gain: Critical Thinking, Research, Problem Solving, Critical Thinking and Problem Solving, Ethical Standards And Conduct, English Language, Research Methodologies, Verbal Communication Skills, Higher Education, Writing, Creative Problem-Solving, Research Reports, Research and Design, Brainstorming, Planning
Mixed · Course · 1 - 3 Months
University of California San Diego
Skills you'll gain: Collaborative Software, Telecommuting, Team Collaboration, Human Computer Interaction, Social Impact, Social Network Analysis, Interaction Design, Social Sciences, Driving engagement, Digital Communications
Mixed · Course · 1 - 4 Weeks

Amazon
Skills you'll gain: File I/O, Object Oriented Programming (OOP), Object Oriented Design, Code Reusability, Java Programming, Java, Software Design, File Management, Data Persistence
Beginner · Course · 1 - 4 Weeks