Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Pennsylvania
Skills you'll gain: AI Personalization, Fraud detection, Big Data, Credit Risk, Risk Management, Customer Insights, Machine Learning, Marketing Analytics, Advanced Analytics, Data-Driven Decision-Making, Consumer Behaviour, Customer experience improvement, Artificial Intelligence, Financial Analysis, Retail Banking, Business Transformation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Electocardiography, Hemodynamics, Cardiac Dysrhythmia, Cardiology, Patient Observation, Basic Nursing Skills, Clinical Practices, Patient Evaluation, Medical Emergency, Clinical Experience, Anatomy, Blood Pressure, Physiology, Vital Signs, Clinical Nursing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Modeling, Stakeholder Engagement, Database Design, Dashboard, Business Intelligence, Extract, Transform, Load, Tableau Software, Databases, Data Warehousing, Database Systems, Data Pipelines, Data-Driven Decision-Making, Data Visualization, Interviewing Skills, Business Process, Business Analysis, Professional Development, Google Gemini, Data Analysis, SQL
Build toward a degree
Advanced · Professional Certificate · 3 - 6 Months

Microsoft
Skills you'll gain: Power BI, Microsoft Excel, Data Analysis, Data Collection, Data Visualization, Data Storage, Microsoft Power Platform, Data Quality, Business Intelligence, Timelines, Advanced Analytics, Database Design, Statistical Reporting, Statistical Visualization, Data Integration, Data Storage Technologies, SQL, Data Manipulation, Microsoft SQL Servers, Data Security
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Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: User Experience Design, Usability, User Experience, User Interface and User Experience (UI/UX) Design, Threat Modeling, UI/UX Strategy, Interaction Design, Application Security, Authentications, Human Centered Design, Security Strategy, Usability Testing, Authorization (Computing), Security Controls, Multi-Factor Authentication, Security Awareness, Computer Security Awareness Training, Cybersecurity, Safety Standards, Information Privacy
Intermediate · Course · 1 - 3 Months

Edureka
Skills you'll gain: AI Personalization, OpenAI, Agentic systems, Application Deployment, Generative AI Agents, Cloud API, ChatGPT, API Gateway, Cloud Development, CI/CD, System Monitoring, Responsible AI, Artificial Intelligence, Generative AI, Development Testing, User Experience Design, JSON, Debugging
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Storytelling, Data Visualization, Data Ethics, Statistical Hypothesis Testing, Exploratory Data Analysis, Data Presentation, Data Visualization Software, Feature Engineering, Regression Analysis, Sampling (Statistics), Descriptive Statistics, Advanced Analytics, Data Analysis, Tableau Software, Statistical Analysis, Data Science, Machine Learning, Object Oriented Programming (OOP), Interviewing Skills, Python Programming
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Advanced · Professional Certificate · 3 - 6 Months

Skills you'll gain: Web Content Accessibility Guidelines, Multimedia, Content Creation, User Experience Design, Adobe Creative Cloud, Design Elements And Principles, Design, Visual Design, Diversity and Inclusion, Graphic and Visual Design, Graphic Design, Creative Design, User Centered Design, Color Theory
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prototyping, User Research, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, AI Personalization, User Experience Design, Usability, Figma (Design Software), Web Content Accessibility Guidelines, Data Storytelling, Interactive Design, Generative AI, UI Components, Design Strategies, User Centered Design, Virtual Environment, UI/UX Research, Wireframing, Adobe XD, Artificial Intelligence and Machine Learning (AI/ML)
Intermediate · Specialization · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Data Storytelling, Prompt Engineering, ChatGPT, Prompt Patterns, Microsoft Excel, LLM Application, Productivity, OpenAI, Data Visualization, Data Analysis, SQL, Generative AI, Artificial Intelligence, Data Cleansing, Large Language Modeling, Productivity Software, Interactive Data Visualization, Data Integration, Marketing Automation, Databases
Beginner · Specialization · 3 - 6 Months
University of California, Davis
Skills you'll gain: Content Marketing, Marketing Strategy and Techniques, Copywriting, Writing, Professional Networking
Intermediate · Course · 1 - 4 Weeks