Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Coursera
Skills you'll gain: Technical Sales, Solution Selling, Sales Strategy, Sales, Customer Relationship Building, Sales Process, Customer Relationship Management, Return On Investment, Stakeholder Engagement, Customer Engagement, Customer Advocacy, Value Propositions
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Analytics, Generative AI, Data Analysis, Data Storytelling, Data Presentation, Generative Model Architectures, Dashboard Creation, Interactive Data Visualization, Responsible AI, AI literacy, Data Synthesis, Data Literacy, Data Ethics, Large Language Modeling, Prompt Engineering, Data Manipulation, Data Preprocessing, Prompt Patterns, Data Cleansing, Query Languages
Intermediate · Course · 1 - 4 Weeks

École Polytechnique Fédérale de Lausanne
Skills you'll gain: Materials science, Analytical Testing, Engineering, Scientific, and Technical Instruments, electromagnetics, Laboratory Research, Scientific Visualization, Laboratory Equipment, Chemistry, Physics, Applied Mathematics, Schematic Diagrams
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Visualization, Excel Formulas, Microsoft Excel, Data Presentation, Pivot Tables And Charts, Data Visualization Software, Data Storytelling, Spreadsheet Software, Report Writing, Microsoft Copilot, Data Analysis, Data Synthesis, Anomaly Detection, Data Integration, Data-Driven Decision-Making, Trend Analysis, Statistical Analysis, Prompt Engineering, Exploratory Data Analysis, Statistical Methods
Beginner · Course · 1 - 3 Months

Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization
Beginner · Course · 1 - 4 Weeks

STARWEAVER
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Social Media Analytics, Organizational Change, Hospitality Management, Content Creation, Hospitality Services, Design Thinking, Social Media Marketing, Brand Marketing, Service Management, Digital Marketing, Content Marketing, Social Media Management, Search Engine Optimization, Design, Prototyping, Leadership
Intermediate · Specialization · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Data Storytelling, Data Presentation, Storytelling, Data Synthesis, Microsoft Excel, Consolidation, Data Visualization, Data Analysis, Data Compilation, Data Cleansing, Data Import/Export, ChatGPT, Statistical Reporting, Data Mapping, Data Integration, Data Transformation, Exploratory Data Analysis, Unstructured Data, Prompt Engineering, AI Integrations
Beginner · Course · 1 - 4 Weeks

MathWorks
Skills you'll gain: Data Storytelling, Model Evaluation, Feature Engineering, Data Visualization, Plot (Graphics), Supervised Learning, Dimensionality Reduction, Data Presentation, Data Integration, Scientific Visualization, Statistical Visualization, Data Preprocessing, Interactive Data Visualization, Exploratory Data Analysis, Data Import/Export, Classification Algorithms, Model Training, Technical Communication, Data Analysis, Machine Learning Methods
Beginner · Specialization · 3 - 6 Months
Emory University
Skills you'll gain: Social Media Analytics, Social Media Marketing, Social Media, Marketing Analytics, Social Media Management, Customer Analysis, Consumer Behaviour, Data Mining, Customer Insights, Market Analysis, Data Analysis Software, Trend Analysis, Research, Peer Review
Mixed · Course · 1 - 4 Weeks

UNSW Sydney (The University of New South Wales)
Skills you'll gain: Financial Modeling, Growth Strategies, Entrepreneurship, Value Propositions, Customer Acquisition Management, Financial Forecasting, Lean Methodologies, Business Modeling, Business Planning, Entrepreneurial Finance, Presentations, New Product Development, Product Development, Customer Insights, Verbal Communication Skills, Income Statement, Strategic Partnership, Persona Development, Investments
Mixed · Course · 1 - 3 Months

Skills you'll gain: Microsoft Azure, Data Processing, Database Theory, Databases, Data Store, Database Systems, Database Management Systems, Cloud Services, Data Storage, Database Management, Relational Databases, Query Languages, NoSQL, Data Management, Cloud Computing, Data Analysis, Data Visualization Software
Beginner · Course · 1 - 4 Weeks

STARWEAVER
Skills you'll gain: Business Process Modeling, Process Modeling, Responsible AI, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Product Management, AI Enablement, ChatGPT, Sustainable Development, Social Impact, Generative AI, Generative AI Agents, Customer Insights, Innovation, Sustainability Reporting, Prompt Engineering, Data Strategy, Business Strategy
Intermediate · Specialization · 1 - 4 Weeks