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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Jira for Quality Assurance Testing

    Skills you'll gain: Software Quality Assurance, Quality Assurance, Software Testing, Jira (Software), Regression Testing, Functional Testing, Test Planning, Test Case, Usability Testing, Technical Communication, Issue Tracking, Agile Methodology, Software Documentation, Software Development, Agile Project Management, Risk Management, User Interface and User Experience (UI/UX) Design, Data Analysis, Problem Solving

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Analyze Logs: Fix LLM Hallucinations

    Skills you'll gain: Technical Communication, LLM Application, Debugging, Anomaly Detection, Root Cause Analysis, Pandas (Python Package), Business Metrics, Data Analysis Expressions (DAX), Data Analysis, Analysis, Data Processing, Data Manipulation, Performance Metric, Generative AI, Customer Retention, Artificial Intelligence

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Sales Excellence

    Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Closing (Sales), Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, Inside Sales, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Email Automation, Customer Relationship Management (CRM) Software, Generative AI, ChatGPT, Customer Engagement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    457 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of California San Diego

    Introduction to Discrete Mathematics for Computer Science

    Skills you'll gain: Graph Theory, Logical Reasoning, Combinatorics, Computational Logic, Deductive Reasoning, Cryptography, Probability, Computational Thinking, Encryption, Probability Distribution, Network Analysis, Public Key Cryptography Standards (PKCS), Theoretical Computer Science, Bayesian Statistics, Python Programming, Data Structures, Cybersecurity, Algorithms, Arithmetic, Visualization (Computer Graphics)

    4.5
    Rating, 4.5 out of 5 stars
    ·
    3.7K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    .NET 8 Microservices – DDD, CQRS & Clean Architecture

    Skills you'll gain: Microservices, Docker (Software), Containerization, API Gateway, Redis, API Design, ASP.NET, .NET Framework, Software Architecture, Microsoft Visual Studio, Software Design Patterns, Cloud-Native Computing, Restful API, C# (Programming Language), Web Services, Application Programming Interface (API), Event-Driven Programming, Integration Testing, Software Development, Web Development

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Bootstrap & Build Responsive Agency Websites

    Skills you'll gain: Bootstrap (Front-End Framework), Responsive Web Design, Web Design and Development, HTML and CSS, Web Design, UI Components

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Optimize Backlogs and Jira Readiness

    Skills you'll gain: Backlogs, Jira (Software), Sprint Planning, Agile Methodology, Agile Product Development, User Story, Process Development, Data-Driven Decision-Making, Workflow Management, Prioritization, Key Performance Indicators (KPIs), Process Design, Continuous Improvement Process, Project Estimation, Quality Assurance, Standard Operating Procedure

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Apply SOLID Design to Optimize Java ML

    Skills you'll gain: Apache Maven, Maintainability, Gradle, Java, Software Design, Software Design Patterns, Software Architecture, Object Oriented Design, Object Oriented Programming (OOP), API Design, Machine Learning Methods, Programming Principles, Integration Testing, Dependency Analysis, User Interface (UI) Design, Design Strategies, Program Evaluation, Automation

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Estimate Agile Work with Story Points

    Skills you'll gain: Sprint Planning, User Story, Project Estimation, Scrum (Software Development), Agile Project Management, Agile Methodology, Forecasting, Jira (Software), Project Management Software, Stakeholder Communications

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Minimal APIs in ASP.NET 9

    Skills you'll gain: ASP.NET, Middleware, .NET Framework, Restful API, Application Programming Interface (API), C# (Programming Language), API Design, Databases, Performance Tuning, Data Persistence, Web Development, Microservices, Scalability, Development Environment, Web Applications, Unit Testing, Data Validation, Web Analytics, Application Security

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    AI Applications in Marketing and Finance

    Skills you'll gain: AI Personalization, Fraud detection, Big Data, Credit Risk, Risk Management, Digital Transformation, Customer Insights, Machine Learning, Marketing Analytics, AI Enablement, Data-Driven Decision-Making, Applied Machine Learning, Financial Data, Customer experience improvement, Artificial Intelligence, Analytics, Retail Banking, Data Science, Information Privacy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    482 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Introduction to Technical Support : IBM
  • Jira for Quality Assurance Testing: Coursera
  • Analyze Logs: Fix LLM Hallucinations: Coursera
  • Sales Excellence: Coursera
  • Introduction to Discrete Mathematics for Computer Science: University of California San Diego
  • .NET 8 Microservices – DDD, CQRS & Clean Architecture: Packt
  • Master Bootstrap & Build Responsive Agency Websites: EDUCBA
  • Optimize Backlogs and Jira Readiness: Coursera
  • Apply SOLID Design to Optimize Java ML: Coursera
  • Estimate Agile Work with Story Points: Coursera

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