• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • U

    University of Michigan

    Social Work Practice: Advocating Social Justice and Change

    Skills you'll gain: Social Work, Community and Social Work, Social Justice, Social and Human Services, Human Services, Cultural Responsiveness, Social Impact, Advocacy, Cultural Sensitivity, Diversity Awareness, Research, Systems Thinking, Policy Development, Ethical Standards And Conduct

    ★ 4.8 (443) · Beginner · Course · 1 - 4 Weeks

  • P

    Pontificia Universidad Católica de Chile

    Planificación y gestión estratégica para Pymes

    Skills you'll gain: Sales Management, Customer Relationship Management, Financial Data, Strategic Planning, Financial Statement Analysis, Financial Analysis, Business Modeling, Customer Analysis, Business Planning, Business Strategies, Business Strategy, Financial Acumen, Sales Strategy, Strategic Decision-Making, Small Business Accounting, Accounting, Entrepreneurship, Decision Making, Organizational Strategy, Business Acumen

    ★ 4.9 (1K) · Beginner · Course · 1 - 3 Months

  • T

    Total Seminars

    Security Tools & Infrastructure Testing

    Skills you'll gain: Command-Line Interface, Penetration Testing, Vulnerability Assessments, Security Testing, Vulnerability, Cyber Security Assessment, Vulnerability Scanning, Infrastructure Security, Cyber Operations, Security Controls, Network Monitoring, Network Security, Security Management, Human Factors (Security), Security Strategy, Security Awareness, Event Monitoring, IT Automation, Network Analysis

    Intermediate · Course · 1 - 3 Months

  • U

    University of Toronto

    Introduction to GIS Mapping

    Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Geographic Information Systems, Geospatial Information and Technology, Spatial Analysis, Geospatial Mapping, Data Mapping, File Management

    ★ 4.8 (2.3K) · Beginner · Course · 1 - 3 Months

  • U

    University of California, Davis

    Working Smarter with AI

    Skills you'll gain: Prompt Engineering, Responsible AI, Large Language Modeling, AI literacy, AI powered creativity, AI Enablement, Anthropic Claude, Writing and Editing, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Data Ethics, LLM Application, ChatGPT, Editing, Writing, Workplace inclusivity, Business Writing, Diversity and Inclusion, Emerging Technologies

    ★ 4.4 (211) · Beginner · Specialization · 1 - 3 Months

  • U

    University of Minnesota

    User Research and Design

    Skills you'll gain: UI/UX Research, User Research, Design Research, User Experience, Persona (User Experience), User Interface and User Experience (UI/UX) Design, Ideation, User Interface (UI), Qualitative Research, User Interface (UI) Design, Surveys, Data Collection, Persona Development, Data Analysis, Interviewing Skills, People Analytics

    ★ 4.6 (472) · Mixed · Course · 1 - 3 Months

  • U

    University of Colorado Boulder

    Successful Presentation

    Skills you'll gain: Public Speaking, Presentations, Verbal Communication Skills, Storytelling, Drive Engagement, Communication, Persuasive Communication, Driving engagement, Non-Verbal Communication, Business Writing, Rapport Building, Composure, Adaptability, Creative Thinking, Creativity

    ★ 4.7 (4.9K) · Beginner · Course · 1 - 4 Weeks

  • A

    Akamai Technologies, Inc.

    Akamai Network Engineering

    Skills you'll gain: SQL, Linux, Endpoint Security, Database Management, Incident Response, Relational Databases, Network Security, Database Systems, Vulnerability Scanning, Computer Security Incident Management, Security Management, Databases, Linux Administration, File Systems, Routing Protocols, OSI Models, Application Development, Remote Access Systems, Scripting, MySQL

    ★ 4.7 (353) · Beginner · Professional Certificate · 3 - 6 Months

  • P

    Pragmatic AI Labs

    Polars from Zero

    Skills you'll gain: Data Cleansing, Rust (Programming Language), Data Pipelines, Data Transformation, Pandas (Python Package), Data Manipulation, Data Processing, Data Wrangling, Command-Line Interface, Data Quality, Extract, Transform, Load, Data Architecture, SQL, Data Integration, Data Import/Export, Data Science, Exploratory Data Analysis, Apache, Computer Programming

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Windows Server 2025 Admin – Hands-On Labs

    Skills you'll gain: Active Directory, Windows Servers, Windows PowerShell, Hyper-V, Microsoft Servers, Group Policy, Server Administration, Microsoft Windows, Remote Access Systems, Operating System Administration, Servers, System Monitoring, Virtualization, File Management, Systems Administration, Virtualization and Virtual Machines, Data Storage, Virtual Machines, Web Servers, Software Installation

    Intermediate · Course · 1 - 3 Months

  • U

    University of Pennsylvania

    Microeconomics: When Markets Fail

    Skills you'll gain: Market Dynamics, Economics, Economics, Policy, and Social Studies, Socioeconomics, Supply And Demand, Market Analysis, Business Economics, Competitive Analysis, Public Policies, Policty Analysis, Research, and Development, Consumer Behaviour, Resource Allocation

    ★ 4.8 (664) · Mixed · Course · 1 - 3 Months

  • U

    University of Alberta

    Sample-based Learning Methods

    Skills you'll gain: Reinforcement Learning, Machine Learning Methods, Sampling (Statistics), Machine Learning Algorithms, Simulations, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Algorithms, Applied Machine Learning, Probability Distribution

    ★ 4.8 (1.3K) · Intermediate · Course · 1 - 3 Months

1…103104105…668

In summary, here are 10 of our most popular customer experience courses

  • Social Work Practice: Advocating Social Justice and Change: University of Michigan
  • Planificación y gestión estratégica para Pymes: Pontificia Universidad Católica de Chile
  • Security Tools & Infrastructure Testing: Total Seminars
  • Introduction to GIS Mapping: University of Toronto
  • Working Smarter with AI: University of California, Davis
  • User Research and Design: University of Minnesota
  • Successful Presentation: University of Colorado Boulder
  • Akamai Network Engineering: Akamai Technologies, Inc.
  • Polars from Zero: Pragmatic AI Labs
  • Windows Server 2025 Admin – Hands-On Labs: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok