Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Case Western Reserve University
Skills you'll gain: Philanthropy, Entrepreneurship, Global Marketing, Entrepreneurial Finance, Innovation, New Business Development, Community Development, Economic Development, Commercialization, Mentorship, Governance, Case Studies, Public Policies, Program Evaluation
Mixed · Course · 1 - 3 Months

Skills you'll gain: Slack (Software), Productivity Software, Collaborative Software, Internal Communications, Organizational Skills, Business Communication, Team Management, Communication Strategies, Resource Management
Beginner · Guided Project · Less Than 2 Hours

University of Colorado System
Skills you'll gain: Infant Care, Child Health, Child Development, Nutrition and Diet, Safety Standards, Accident Prevention, Patient Positioning, Patient Education And Counseling, Caregiving, Patient Transport, Family Support
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: User Interface (UI), Interactive Design, Computer Graphics, Video Game Development, Mobile Development, Visualization (Computer Graphics), Animation and Game Design, Music, Application Development, Multimedia, Computer Programming
Mixed · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Transportation, Supply Chain, and Logistics, Transportation Operations, Supply Chain Planning, Logistics Management, Shipping and Receiving, Service Design
Beginner · Course · 1 - 3 Months
Johns Hopkins University
Skills you'll gain: Epidemiology, Dashboard, Business Metrics, Infectious Diseases, Interactive Data Visualization, Public Health, Public Health and Disease Prevention, Program Management, Analysis, Data Analysis Software, Data Collection
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Operating System Administration, Remote Access Systems, Local Area Networks, Software Installation, Command-Line Interface, Microsoft Windows, System Configuration, Threat Detection, System Support, Information Technology Operations, Wireless Networks, Network Security, Desktop Support, Information Systems Security, Peripheral Devices, USB, Operating Systems, Computer Hardware, Data Storage Technologies, Hardware Troubleshooting
Beginner · Specialization · 3 - 6 Months

University of Colorado System
Skills you'll gain: Requirements Analysis, User Requirements Documents, Software Development Methodologies, Requirements Elicitation, Agile Methodology, Functional Requirement, Software Design Documents, System Requirements, Software Development Life Cycle, Verification And Validation, Technical Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Document Management, Intranet, Collaborative Software, Microsoft 365, Team Management, Content Management Systems, Newsletters, File Management
Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Linux, Ubuntu, Linux Administration, File Systems, Linux Commands, Operating Systems, User Accounts, Red Hat Enterprise Linux, OS Process Management, File Management, Unix Shell, System Configuration, Command-Line Interface, Open Source Technology, Virtualization, Virtual Machines, System Monitoring
Beginner · Course · 1 - 3 Months