• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience Strategy Cx

Results for "customer experience strategy (cx)"


  • 2

    28DIGITAL

    Value Creation Through Innovation

    Skills you'll gain: Closing (Sales), Business Modeling, Cold Calling, Design Thinking, Customer Analysis, Entrepreneurship, Selling Techniques, Market Opportunities, Innovation, Sales Process, Market Analysis, Marketing, General Sales Practices, Ideation, Marketing Strategy and Techniques, Target Market, Marketing Strategies, Competitive Analysis, Business Strategy, Strategic Marketing

    4.6 stars, 726 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.6 (726) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Measure What Matters

    OKR Certification: Leadership and Goal Setting

    Skills you'll gain: Goal Setting, Key Performance Indicators (KPIs), Organizational Effectiveness, Organizational Leadership, Accountability Frameworks, Organizational Development, Organizational Strategy, Leadership and Management, Performance Management, Performance Appraisal, Performance Review, Employee Performance Management, Prioritization, Recognizing Others, Performance Measurement, Planning, Strategic Communication, Business Strategy, Constructive Feedback, Communication

    4.9 stars, 663 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (663) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • M

    Michigan State University

    Write Your First Novel

    Skills you'll gain: Peer Review, Storytelling, Writing and Editing, Editing, Constructive Feedback, Content Creation, Follow Through, Oral Expression, Creative Thinking, Goal Setting, Self-Discipline

    4.3 stars, 377 reviews, Beginner, Course, 3 - 6 Months

    ★ 4.3 (377) · Beginner · Course · 3 - 6 Months

    Category: Preview
    Preview
  • G

    GitLab

    How to Manage a Remote Team

    Skills you'll gain: Telecommuting, Management Training And Development, Team Performance Management, Virtual Teams, Team Management, Human Resources Management and Planning, Culture Transformation, Strategic Leadership, Performance Metric, Leadership and Management, Staff Management, Team Leadership, Organizational Change, Organizational Development, Organizational Strategy, Business Transformation, Organizational Leadership, Team Building, Collaboration, Business Strategy

    4.8 stars, 1K reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (1K) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • M

    Macquarie University

    Adapting: Career Development

    Skills you'll gain: Stress Management, Resilience, Personal Development, Time Management, Intercultural Competence, Cultural Diversity, Professional Development, Cultural Sensitivity, Adaptability, Self-Awareness, Business Correspondence, Business Ethics, Web Presence, Business Writing, Leadership Development, Business Communication, Cognitive flexibility, Cultural Responsiveness, Diversity Awareness, Writing

    4.8 stars, 2.8K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (2.8K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • P

    Pearson

    Marketing

    Skills you'll gain: Marketing, Target Market, Target Audience, Marketing Management, Strategic Marketing, Product Planning, Product Strategy, Promotional Strategies, Product Marketing, New Product Development, Market Research, Product Lifecycle Management, Global Marketing, Product Promotion, Marketing Planning, Business Marketing, Brand Marketing, Product Management, Consumer Behaviour, Branding

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    The Complete Guide to Governance, Risk, and Compliance

    Skills you'll gain: Governance Risk Management and Compliance, IT Management, Cyber Risk, Cyber Governance, Security Management, ISO/IEC 27001, Risk Management Framework, Compliance Management, Security Controls, Compliance Reporting, Security Strategy, Risk Analysis, Regulatory Compliance, Governance, Risk Management, Compliance Auditing, Risk Control, Risk Mitigation, Internal Controls, Business Risk Management

    Intermediate · Course · 3 - 6 Months

    Category: New
    New
  • M

    Madecraft

    A Sales Expert's Guide to Overcoming Objections

    Skills you'll gain: Overcoming Objections, Closing (Sales), Price Negotiation, Selling Techniques, Consultative Selling, Personalized Service, Tenacity, Persuasive Communication, Persistence, Sales, Rapport Building, Sales Strategy, Resilience, Empathy, Prospecting and Qualification, Value Propositions, Negotiation, Goal Setting, Needs Assessment

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    ISO 27001 Information Security Compliance Management

    Skills you'll gain: Computer Security Incident Management, ISO/IEC 27001, Incident Response, Audit Planning, Incident Management, Security Management, Compliance Auditing, Continuous Monitoring, Threat Management, Auditing, Security Controls, Audit Working Papers, Risk Management Framework, Information Assurance, Cybersecurity, Auditors Report, Risk Management, Cyber Security Strategy, Compliance Management, Internal Auditing

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support and Services, Technical Support, Service Level, Service Management, Help Desk Support, Customer Service, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8 stars, 1.2K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (1.2K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of California, Davis

    Market Research

    Skills you'll gain: Focus Group, Quantitative Research, Statistical Hypothesis Testing, Qualitative Research, Data Visualization, Survey Creation, Data Synthesis, Surveys, Data Presentation, Marketing Analytics, Regression Analysis, Discussion Facilitation, Market Research, Data Storytelling, Statistical Inference, Business Research, Proposal Development, Sampling (Statistics), Research Methodologies, Proposal Writing

    4.5 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.5 (1.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of California, Irvine

    Essentials of Management and Strategic Planning

    Skills you'll gain: Business Strategy, Organizational Leadership, Business Planning, Accountability, Business Management, Leadership and Management, Management Training And Development, Team Leadership, Business Leadership, Strategic Planning, Competitive Analysis, Strategic Thinking, Leadership Development, Team Building, Strategic Leadership, Organizational Strategy, Team Performance Management, Team Management, Employee Coaching, People Development

    4.7 stars, 466 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (466) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…114115116…834

In summary, here are 10 of our most popular customer experience strategy (cx) courses

  • Value Creation Through Innovation: 28DIGITAL
  • OKR Certification: Leadership and Goal Setting: Measure What Matters
  • Write Your First Novel: Michigan State University
  • How to Manage a Remote Team: GitLab
  • Adapting: Career Development: Macquarie University
  • Marketing: Pearson
  • The Complete Guide to Governance, Risk, and Compliance: Packt
  • A Sales Expert's Guide to Overcoming Objections: Madecraft
  • ISO 27001 Information Security Compliance Management: Packt
  • Introduction to Technical Support: IBM

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok