Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

University of Maryland, College Park
Skills you'll gain: Data-Driven Marketing, AI Personalization, Data Ethics, Digital Marketing, Marketing Strategies, Customer Engagement, Marketing Analytics, AI Enablement, Content Marketing, Generative AI, Social Media Marketing, Responsible AI, Artificial Intelligence, Digital Transformation, Social Media, Social Media Analytics, Customer Insights, Brand Strategy, Predictive Analytics
★ 4.4 (39) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Recovery, Marketing Psychology, Customer experience improvement, Customer experience strategy (CX), Customer Service, Integrated Marketing Communications, Customer Insights, Data-Driven Marketing, Service Design, Consumer Behaviour, Media and Communications, Customer Analysis, Brand Strategy, Customer Relationship Building, Brand Management, Marketing Communications, Communication Strategies, Strategic Communication, Marketing, Social Media Analytics
★ 4.9 (14) · Beginner · Specialization · 3 - 6 Months

University of Michigan
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Storyboarding, Augmented Reality, Virtual Reality, Interactive Design, Usability Testing, Design Thinking, User Experience, Experience Design, Prototyping, User Experience Design, Interaction Design, Visual Storytelling, Storytelling, Usability, Human Centered Design, Design Reviews, Ideation
★ 4.7 (186) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Competitive Analysis, Customer Analysis, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Competitive Intelligence, Business Analysis Tools, Presentations, Product Knowledge, Data Import/Export, Marketing, Collaborative Software
★ 4.6 (27) · Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Stakeholder Engagement, Stakeholder Communications, Stakeholder Management, Conflict Management, Project Management Institute (PMI) Methodology, Strategic Communication, Cultural Diversity, Project Management, Intercultural Competence, Agile Project Management, Communication Strategies, Cultural Sensitivity, Communication, Organizational Structure, Relationship Building
★ 4.8 (63) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Bank Regulations, Banking, Banking Services, Risk Analysis, Financial Regulations, Customer Analysis, Business Risk Management, Regulatory Requirements, Mobile Banking, Regulatory Compliance, Commercial Banking, Fraud detection, Retail Banking, Financial Industry Regulatory Authorities, Compliance Management, Financial Systems, Customer Insights, Governance Risk Management and Compliance, Environment, Global Positioning Systems
★ 3 (9) · Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Social Media Management, Social Media Analytics, Customer Engagement, Market Trend, Case Studies, Business Strategy, Customer Insights, Brand Management, Digital Marketing Tools, Strategic Thinking, Web Presence, Strategic Decision-Making, Trend Analysis, Analytical Skills, Continuous Monitoring
★ 4.9 (16) · Beginner · Course · 1 - 4 Weeks

National Academy of Sports Medicine
Skills you'll gain: Exercise Science, Nutrition and Diet, Sports Medicine, Nutrition Education, Kinesiology, Health And Wellness Coaching
★ 4.8 (268) · Intermediate · Course · 1 - 4 Weeks

Northwestern University
Skills you'll gain: Data-Driven Decision-Making, Strategic Communication, Collaboration, Crisis Management, Team Leadership, Stakeholder Communications, Cross-Functional Team Leadership, Organizational Leadership, Market Opportunities, Customer experience improvement, Business Leadership, Culture Transformation, Initiative and Leadership, Strategic Decision-Making, Strategic Leadership, Leadership, Leadership Development, Case Studies, Design Thinking, Contingency Planning
★ 4.7 (114) · Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Model Evaluation, Supervised Learning, Unsupervised Learning, Data Preprocessing, Time Series Analysis and Forecasting, Applied Machine Learning, Model Training, Machine Learning Methods, Machine Learning Algorithms, Statistical Machine Learning, Feature Engineering, Machine Learning Software, Dimensionality Reduction, Machine Learning, Predictive Modeling, Data Wrangling, Predictive Analytics, Forecasting, Data Processing, Anomaly Detection
★ 4.2 (19) · Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Mammography, Model Evaluation, Model Training, Artificial Intelligence, Bayesian Network, Image Analysis, AI Product Strategy, Machine Learning Methods, Oncology, Artificial Neural Networks, Medical Imaging, Machine Learning, Applied Machine Learning, Deep Learning, Epidemiology
★ 4.6 (81) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Business Process Automation, AI Workflows, Agentic Workflows, Generative AI Agents, AI Integrations, AI Orchestration, Automation, Model Deployment, Prompt Engineering Tools, AI Enablement, Performance Measurement, Generative AI, No-Code Development, Decision Intelligence, Responsible AI, Process Optimization, System Monitoring, Scalability
★ 4.4 (27) · Intermediate · Specialization · 3 - 6 Months