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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Proposal Development, Account Strategy, Business Writing, Account Management, Customer Relationship Management (CRM) Software, Customer experience strategy (CX), Customer experience improvement, Sales Presentation, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Stakeholder Engagement, Loyalty Programs, Customer Analysis, Microsoft Power Platform, Personalized Service, Gap Analysis, Requirements Analysis

    Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    CVS Health

    CVS Health Call Center Customer Service

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

    4.6 stars, 575 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.6 (575) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication

    Mixed · Course · 1 - 3 Months

    Category: Preview
    Preview
  • S

    Salesforce

    Reports, Dashboards, and Customer Success in Salesforce

    Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Service Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Support, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Inside Sales, Data Storytelling, Performance Reporting, Business Reporting, Data-Driven Decision-Making

    4.7 stars, 279 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (279) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6 stars, 416 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.6 (416) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • S

    S.P. Jain Institute of Management and Research

    Journey Towards Self Mastery

    Skills you'll gain: Emotional Intelligence, Empathy & Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Social Skills, Mindfulness, Meditation & Breathwork, Composure, Cognitive flexibility, Resilience, Leadership, Decision Making

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • Y

    Yale University

    Journey Conversations: Weaving Knowledge and Action

    Skills you'll gain: Environmental Science, Sustainable Systems, Natural Resource Management, Environment, Environment and Resource Management, Anthropology, Sustainable Development, Human Development, Culture, Community Organizing, Life Sciences, Teaching, Lecturing, Storytelling, Biology, Systems Thinking, Education and Training, Creativity, Physics

    4.8 stars, 164 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.8 (164) · Mixed · Course · 1 - 3 Months

  • A

    Alex Genadinik

    2026 Introduction To Customer Service & Customer Support

    Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Customer experience improvement, Customer Complaint Resolution, Personalized Service, Service Recovery, Active Listening

    5 stars, 8 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 5 (8) · Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • H

    Harvard Business School Online

    Creating Customer Value

    Skills you'll gain: Value Propositions, Customer experience strategy (CX), Business Strategy, Strategic Thinking, Customer Retention, Customer Analysis, Strategic Marketing, Corporate Strategy, Customer Insights, Cost Benefit Analysis, Revenue Management, Return On Investment, Consumer Behaviour, Branding, Customer experience improvement, Supplier Relationship Management, Financial Analysis, Business Analysis, Market Dynamics, Competitive Analysis

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Customer Analytics & Intelligence

    Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Brand Loyalty, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement

    4.5 stars, 130 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.5 (130) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • D

    Duke University

    Practical Python: Start Your Programming Journey

    Skills you'll gain: Program Development, Debugging, Programming Principles, Python Programming, Computer Programming, Computational Logic, Game Design, Interactive Design, Design and Product, Computer Science

    Beginner · Course · 1 - 4 Weeks

  • C

    CVS Health

    Retail Customer Service

    Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media

    4.8 stars, 38 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (38) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
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In summary, here are 10 of our most popular customer journey courses

  • Advanced Customer Relationship Management: Microsoft
  • CVS Health Call Center Customer Service: CVS Health
  • Excellence in Customer Service (Advanced): Logical Operations
  • Reports, Dashboards, and Customer Success in Salesforce: Salesforce
  • Create Customer Support Data with Google Sheets: Coursera
  • Journey Towards Self Mastery: S.P. Jain Institute of Management and Research
  • Journey Conversations: Weaving Knowledge and Action: Yale University
  • 2026 Introduction To Customer Service & Customer Support: Alex Genadinik
  • Creating Customer Value: Harvard Business School Online
  • Customer Analytics & Intelligence: Coursera

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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