Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

LearnKartS
Skills you'll gain: Network Security, Cyber Attacks, Information Systems Security, Firewall, Malware Protection, Intrusion Detection and Prevention, Brute-force attacks, Internet Of Things, Threat Detection, Exploitation techniques, Network Protocols, Network Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Azure DevOps, Azure DevOps Pipelines, Continuous Delivery, CI/CD, DevOps, Test Planning, Continuous Integration, Git (Version Control System), Agile Software Development, YAML, Continuous Deployment, GitHub, Agile Methodology, Test Case, Microsoft Azure, Version Control, Agile Project Management, Sprint Planning, Code Review
Intermediate · Course · 1 - 3 Months

LearnKartS
Skills you'll gain: Jenkins, CI/CD, Continuous Integration, DevOps, Continuous Delivery, Build Tools, Continuous Deployment, Software Development, Software Development Tools, Docker (Software), Automation, Application Deployment, Software Installation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Lean Six Sigma, Six Sigma Methodology, Process Analysis, Process Improvement, Project Risk Management, Quality Improvement, Risk Management, Continuous Improvement Process, Business Requirements, Business Risk Management, Customer Analysis, Business Process, Key Performance Indicators (KPIs), Performance Measurement, Project Documentation, Project Planning
Beginner · Course · 1 - 4 Weeks

The Hong Kong University of Science and Technology
Skills you'll gain: Business Communication, Case Studies, Data Visualization, English Language, Presentations, Oral Expression, Report Writing, Business Writing, Business Analysis, Analysis, Communication, Public Speaking, Target Audience
Mixed · Course · 1 - 3 Months

Skills you'll gain: Generative AI, No-Code Development, Prompt Engineering, Artificial Intelligence, Application Development, Marketing Automation, ChatGPT, Social Media Content, Content Development and Management, Automation, User Interface (UI), User Feedback
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Data Pipelines, Data Cleansing, Data Governance, Data Transformation, Cloud Security, Data Visualization, Extract, Transform, Load, Data Integration, Data Processing, Data Management, Data Migration, Data Collection, Cloud Computing, Cloud Storage, Data Analysis, SQL
Beginner · Course · 1 - 4 Weeks

Multiple educators
Skills you'll gain: Retrieval-Augmented Generation, AI Product Strategy, Independent Thinking, Productivity Software, Generative AI, AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Responsible AI, Business Communication, Emotional Intelligence, Productivity, Operational Efficiency, Administration, Business Operations, Planning, Project Planning, Business Planning, Project Management, Business Administration, Business
Beginner · Specialization · 1 - 3 Months

Microsoft
Skills you'll gain: Debugging, R Programming, Data Structures, Microsoft Development Tools, Software Documentation, Programming Principles, Development Environment, Data Manipulation, Data Transformation, Scripting
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Customer Analysis, Business Strategy, Competitive Analysis, Strategic Thinking, Organizational Strategy, Strategic Decision-Making, Corporate Strategy, Healthcare Industry Knowledge, Market Analysis, Operational Analysis, Business, Case Studies, Company, Product, and Service Knowledge, Environmental Management Systems, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Competitive Analysis, Market Research, Market Analysis, Responsible AI, Generative AI, Customer Insights, Market Trend, Persona Development, Trend Analysis, Analytics, Data Analysis, Data-Driven Decision-Making, Business Ethics
Intermediate · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Constructive Feedback, Communication, Business Communication, Interpersonal Communications, Emotional Intelligence, Social Skills, Tactfulness, Empathy, Performance Management, Growth Mindedness, Collaboration, Personal Development
Beginner · Course · 1 - 4 Weeks