Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Back-End Web Development, Server Side, Middleware, Authentications, API Design, Application Programming Interface (API), User Accounts, Databases, JavaScript Frameworks, Scalability, GitHub, Development Environment, Data Validation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Canva (Software), Infographics, Planning, Graphic and Visual Design Software, Design, Graphic Design, Graphical Tools, Graphic and Visual Design, Collaboration
Beginner · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Professional Networking, Leadership Development, Relationship Building, Rapport Building, Business Consulting, Relationship Management, Consulting, Amazon Web Services, Technical Consulting, Continuous Improvement Process, Business Relationship Management, Project Management, Brand Management, Analysis, Active Listening, Requirements Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Value Propositions, Customer Analysis, Product Management, Product Strategy, Customer Insights, New Product Development, Product Development, Entrepreneurship, Competitive Analysis, Market Opportunities, Innovation, Leadership
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Competitive Analysis, Market Research, Market Analysis, Responsible AI, Generative AI, Customer Insights, Market Trend, Persona Development, Trend Analysis, Analytics, Data Analysis, Data-Driven Decision-Making, Business Ethics
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Self-Awareness, Personal Development, Emotional Intelligence, Time Management, Decision Making, Engineering Management, Cognitive flexibility, Leadership, Critical Thinking, Psychology, Adaptability
Build toward a degree
Beginner · Course · 1 - 3 Months

Skills you'll gain: Graph Theory, Data Structures, Algorithms, Program Development, Programming Principles, Computational Thinking, Theoretical Computer Science, Computer Science, Python Programming
Intermediate · Course · 1 - 3 Months

California Institute of the Arts
Skills you'll gain: Video Editing, Cinematography, Creativity, Video Production, Adobe Premiere, Storytelling, Aesthetics, Editing, Design Elements And Principles
Beginner · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Brand Management, Digital Media Strategy, Digital Marketing, Marketing Communications, Digital Transformation, Marketing Analytics, Social Media Marketing, Marketing Strategies, Business Marketing, Marketing Automation, Consumer Behaviour, Innovation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Sales Operations, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
Advanced · Specialization · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Growth Mindedness, Resilience, Goal Setting, Overcoming Obstacles, Personal Development, Persistence, Courage, Adaptability, Self-Awareness, Mindfulness, Optimism, Professional Development
Mixed · Course · 1 - 3 Months