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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Backend Development and API Creation

    Skills you'll gain: Back-End Web Development, Server Side, Middleware, Authentications, API Design, Application Programming Interface (API), User Accounts, Databases, JavaScript Frameworks, Scalability, GitHub, Development Environment, Data Validation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    38 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Canva for college students

    Skills you'll gain: Canva (Software), Infographics, Planning, Graphic and Visual Design Software, Design, Graphic Design, Graphical Tools, Graphic and Visual Design, Collaboration

    4.4
    Rating, 4.4 out of 5 stars
    ·
    36 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • A

    Amazon Web Services

    Skills for Working as an AWS Cloud Consultant

    Skills you'll gain: Professional Networking, Leadership Development, Relationship Building, Rapport Building, Business Consulting, Relationship Management, Consulting, Amazon Web Services, Technical Consulting, Continuous Improvement Process, Business Relationship Management, Project Management, Brand Management, Analysis, Active Listening, Requirements Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    62 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Creating a Product-Market Fit with Value Proposition Canvas

    Skills you'll gain: Value Propositions, Customer Analysis, Product Management, Product Strategy, Customer Insights, New Product Development, Product Development, Entrepreneurship, Competitive Analysis, Market Opportunities, Innovation, Leadership

    4.3
    Rating, 4.3 out of 5 stars
    ·
    17 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Crea tu primer embudo de conversión y CRM con HubSpot

    Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation

    4.3
    Rating, 4.3 out of 5 stars
    ·
    10 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Market Research Analysts

    Skills you'll gain: Competitive Analysis, Market Research, Market Analysis, Responsible AI, Generative AI, Customer Insights, Market Trend, Persona Development, Trend Analysis, Analytics, Data Analysis, Data-Driven Decision-Making, Business Ethics

    4.6
    Rating, 4.6 out of 5 stars
    ·
    27 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Leading Oneself with Self-Knowledge

    Skills you'll gain: Self-Awareness, Personal Development, Emotional Intelligence, Time Management, Decision Making, Engineering Management, Cognitive flexibility, Leadership, Critical Thinking, Psychology, Adaptability

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    70 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of Data Structures and Algorithm Analysis

    Skills you'll gain: Graph Theory, Data Structures, Algorithms, Program Development, Programming Principles, Computational Thinking, Theoretical Computer Science, Computer Science, Python Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    California Institute of the Arts

    The Art of Filmmaking: Foundations of Time and Space

    Skills you'll gain: Video Editing, Cinematography, Creativity, Video Production, Adobe Premiere, Storytelling, Aesthetics, Editing, Design Elements And Principles

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Impulsando la transformación del marketing digital

    Skills you'll gain: Brand Management, Digital Media Strategy, Digital Marketing, Marketing Communications, Digital Transformation, Marketing Analytics, Social Media Marketing, Marketing Strategies, Business Marketing, Marketing Automation, Consumer Behaviour, Innovation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    96 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Salesforce Starter Kit

    Skills you'll gain: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Sales Operations, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security

    Advanced · Specialization · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Grit and Growth Mindset

    Skills you'll gain: Growth Mindedness, Resilience, Goal Setting, Overcoming Obstacles, Personal Development, Persistence, Courage, Adaptability, Self-Awareness, Mindfulness, Optimism, Professional Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    28 reviews

    Mixed · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Backend Development and API Creation: Packt
  • Canva for college students: Coursera
  • Skills for Working as an AWS Cloud Consultant: Amazon Web Services
  • Creating a Product-Market Fit with Value Proposition Canvas: Coursera
  • Crea tu primer embudo de conversión y CRM con HubSpot: Coursera
  • GenAI for Market Research Analysts: Coursera
  • Leading Oneself with Self-Knowledge: University of Colorado Boulder
  • Foundations of Data Structures and Algorithm Analysis: Packt
  • The Art of Filmmaking: Foundations of Time and Space: California Institute of the Arts
  • Impulsando la transformación del marketing digital: Tecnológico de Monterrey

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
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Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
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145 courses
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471 courses
Math and Logic
70 courses
Personal Development
137 courses
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401 courses
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150 courses

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