Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Edureka
Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, AI Workflows, Creative Design, Visualization (Computer Graphics), ChatGPT, Image Quality, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Supervised Learning, Computer Vision, Recurrent Neural Networks (RNNs), Machine Learning Methods, Convolutional Neural Networks, Matplotlib, Data Visualization, Probability & Statistics, Deep Learning, Classification Algorithms, Artificial Intelligence, Plotly, Statistical Analysis, Data Visualization Software, Statistical Hypothesis Testing, Machine Learning, Seaborn, Applied Machine Learning, Digital Signal Processing, Statistical Inference
Intermediate · Specialization · 3 - 6 Months

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Strategies, Marketing, Branding, Global Marketing, Social Media Marketing, Brand Management, Loyalty Programs, Digital Marketing, Strategic Partnership, Event Planning, Consumer Behaviour, E-Commerce, Business Modeling, Augmented Reality, Price Negotiation, Virtual Reality, Blockchain, Business Analysis, Data Analysis, Artificial Intelligence
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: AI Product Strategy, Backlogs, Agile Product Development, Product Roadmaps, Product Strategy, Sprint Planning, Product Management, User Story, Product Lifecycle Management, Product Requirements, Scaled Agile Framework, Lean Methodologies, Prioritization, Business Priorities, Release Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service
Beginner · Guided Project · Less Than 2 Hours

AI Business School
Skills you'll gain: Prompt Engineering, Agentic Workflows, Agentic systems, AI Workflows, Generative AI, No-Code Development, Responsible AI, Risk Management, Generative AI Agents, AI Personalization, AI Enablement, Marketing Automation, AI Product Strategy, Project Design, LLM Application, Digital Transformation, Artificial Intelligence, Ideation, Innovation, Productivity
Beginner · Specialization · 1 - 3 Months

Packt
Skills you'll gain: OSI Models, Computer Networking, Virtualization, Data Centers, Virtual Networking, General Networking, Network Architecture, Network Protocols, TCP/IP, Network Infrastructure, Local Area Networks
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Digital Transformation, Business Transformation, Operational Excellence, Innovation, Operational Efficiency, Customer experience strategy (CX), Technology Strategies, Strategic Leadership, Data-Driven Decision-Making, Business Leadership, Organizational Strategy, Business Strategy, Risk Management, Change Management, Emerging Technologies, Governance
Build toward a degree
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Stakeholder Analysis, Medical Devices, Agile Methodology, Health Technology, Wireframing, Human Centered Design, Agile Project Management, Healthcare Industry Knowledge, Scalability, Software Development Methodologies, Product Design, Design Thinking, Product Planning, Stakeholder Management, Prototyping, User Interface (UI), Health Care, Product Strategy, Technology Solutions, Risk Management
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Cryptography, Cybersecurity, Network Security, Threat Modeling, Encryption, Identity and Access Management, Information Systems Security, Threat Detection, Firewall, Infrastructure Security, Security Controls, Security Strategy, Authorization (Computing), Authentications, Security Awareness, Risk Management Framework
Beginner · Course · 1 - 3 Months

Skills you'll gain: User Experience Design, Information Architecture, Storyboarding, Wireframing, User Story, UI/UX Research, User Research, Adobe XD, Usability Testing, Figma (Design Software), Design Reviews, User Interface and User Experience (UI/UX) Design, User Centered Design, Ideation, Design Thinking, Presentations, Persona (User Experience), Web Design, Research Design, Usability
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Electrical Systems, Automation Engineering, Hydraulics, Control Systems, Mechanical Engineering, Real Time Data, Internet Of Things, Automation, Industrial Engineering, Robotics, Hardware Troubleshooting, Equipment Design, Manufacturing Processes, Production Process, Emerging Technologies, Manufacturing Operations
Intermediate · Course · 1 - 4 Weeks