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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Computer Security and Systems Management

    Skills you'll gain: Windows Servers, Computer Security, Linux Administration, Contingency Planning, Disaster Recovery, Authorization (Computing), Linux, Linux Servers, Microsoft Windows, Authentications, Business Continuity Planning, OSI Models, User Accounts, Group Policy, Security Management, Microsoft Servers, Operating System Administration, Systems Administration, Virtualization, Cybersecurity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.9K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    I

    IBM

    Machine Learning Introduction for Everyone

    Skills you'll gain: Model Evaluation, Predictive Modeling, Machine Learning, Supervised Learning, Applied Machine Learning, Data Science, Artificial Intelligence, Deep Learning, Classification Algorithms, Unsupervised Learning, Regression Analysis, Reinforcement Learning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    304 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Demand Analytics

    Skills you'll gain: Demand Planning, Customer Demand Planning, Regression Analysis, Data Collection, Supply Chain Planning, Statistical Analysis, Forecasting, Marketing Analytics, Predictive Analytics, Advanced Analytics, Trend Analysis, Predictive Modeling, Time Series Analysis and Forecasting, Data Preprocessing, Exploratory Data Analysis, Model Evaluation, Data Visualization, Data Visualization Software

    4.6
    Rating, 4.6 out of 5 stars
    ·
    296 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Project Management and Planning

    Skills you'll gain: Project Closure, Work Breakdown Structure, Earned Value Management, Configuration Management, Project Portfolio Management, Negotiation, Communication Planning, Project Management Life Cycle, Project Risk Management, Project Management, Project Schedules, Agile Methodology, Project Controls, Project Implementation, Product Roadmaps, Scheduling, Project Planning, Risk Management, Team Leadership, Stakeholder Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    126 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    A

    Arm

    Arm Cortex-M Architecture and Software Development

    Skills you'll gain: Embedded Software, Performance Tuning, System Programming, Software Development Tools, Embedded Systems, Software Development, Hardware Architecture, Debugging, Application Security, Microarchitecture, Computer Architecture, C (Programming Language), Digital Signal Processing, System Configuration, Application Development, Security Engineering, C++ (Programming Language), System Requirements

    4.6
    Rating, 4.6 out of 5 stars
    ·
    200 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    ISC2

    Incident Response, BC, and DR Concepts

    Skills you'll gain: Incident Response, Business Continuity, Disaster Recovery, Cybersecurity, Security Management, Computer Security Incident Management, Crisis Management, Information Assurance

    4.7
    Rating, 4.7 out of 5 stars
    ·
    266 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    Universidad Nacional Autónoma de México

    Estrategias de Negociación

    Skills you'll gain: Overcoming Objections, Negotiation, Contract Negotiation, Culture Transformation, Active Listening, Professional Development, Leadership and Management, Teamwork, Personal Development, Leadership, Interpersonal Communications, Overcoming Obstacles, Cooperation, Conflict Management, Communication, Relationship Building, Organizational Change, Collaboration, Persuasive Communication, Customer Insights

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Design Thinking: Insights to Inspiration

    Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Open Mindset, Human Centered Design, Project Scoping, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Customer Insights, Empathy, Complex Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
    ·
    149 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Amazon Web Services

    Building Data Lakes on AWS

    Skills you'll gain: Data Lakes, Data Visualization, Data Architecture, Amazon Web Services, Data Engineering, Data Infrastructure, Data Warehousing, Data Processing, Amazon S3, Query Languages, AWS Identity and Access Management (IAM), Data Management, Data Transformation, Data Governance, Data Import/Export, Data Storage, Data Science, Machine Learning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    305 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Building High-Performing Teams

    Skills you'll gain: Team Building, Team Management, Goal Setting, Team Performance Management, Emotional Intelligence, Change Management, Self-Awareness, Coaching, Collaboration, Virtual Teams, Conflict Management, Productivity, Leadership, Mindfulness, Communication Strategies, Culture

    4.7
    Rating, 4.7 out of 5 stars
    ·
    569 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to NoSQL Databases

    Skills you'll gain: NoSQL, MongoDB, Databases, Apache Cassandra, Distributed Computing, Database Management, Database Architecture and Administration, IBM Cloud, Query Languages, Data Modeling, JSON, Scalability, Data Manipulation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    372 reviews

    Beginner · Course · 1 - 3 Months

  • I

    IBM

    Specialized Models: Time Series and Survival Analysis

    Skills you'll gain: Time Series Analysis and Forecasting, Deep Learning, Statistical Analysis, Predictive Modeling, Statistical Methods, Forecasting, Data Preprocessing, Jupyter, Applied Machine Learning, Data Transformation, Model Evaluation, Pandas (Python Package), Unsupervised Learning, Dimensionality Reduction

    4.5
    Rating, 4.5 out of 5 stars
    ·
    139 reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Computer Security and Systems Management: University of Colorado System
  • Machine Learning Introduction for Everyone: IBM
  • Demand Analytics: Rutgers the State University of New Jersey
  • Project Management and Planning: Johns Hopkins University
  • Arm Cortex-M Architecture and Software Development: Arm
  • Incident Response, BC, and DR Concepts: ISC2
  • Estrategias de Negociación: Universidad Nacional Autónoma de México
  • Design Thinking: Insights to Inspiration : University of Virginia
  • Building Data Lakes on AWS: Amazon Web Services
  • Building High-Performing Teams: University of Pennsylvania

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