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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    S

    Skillshare

    How to Draw: A Beginner’s Guide Pt 3 – Drawing in Practice

    Skills you'll gain: Graphical Tools, Creativity

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    How to Set Up Shop on Facebook Shops using Canva

    Skills you'll gain: Facebook, Customer experience improvement, Product Assortment, Social Media, Social Media Management, Customer Engagement, Social Media Marketing, Photo Editing, E-Commerce, Company, Product, and Service Knowledge, Customer Service, Marketing, Digital Marketing

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    Certified Six Sigma Yellow Belt Training

    Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection

    Beginner · Course · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    General Data Protection Regulation (GDPR)

    Skills you'll gain: General Data Protection Regulation (GDPR), Information Privacy, Personally Identifiable Information, Data Governance, Incident Response, Data Security, Compliance Management, Accountability, Data Processing, Data Sharing, Data Access, Regulatory Requirements, Informed Consent

    4
    Rating, 4 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Practical Software Testing

    Skills you'll gain: White-Box Testing, Test Planning, Test Case, Software Testing, Debugging, Functional Testing, Software Documentation, Software Quality Assurance, Development Testing, Test Data, Issue Tracking, Software Technical Review, Quality Assurance, Development Environment, Technical Communication

    4.3
    Rating, 4.3 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    MedCerts

    Pharmacy Medication and Safety

    Skills you'll gain: Medication Therapy Management, Asepsis, Drug Interaction, Medication Administration, Pharmacology, Patient-centered Care, Pharmacist Assistance, Pharmacy, Intravenous Therapy, Sterile Procedure, Personal protective equipment

    4.9
    Rating, 4.9 out of 5 stars
    ·
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for marketing professionals

    Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Enablement, Marketing, Marketing Automation, Artificial Intelligence, Content Creation, Digital Transformation

    3.8
    Rating, 3.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    Universidades Anáhuac

    Administración estratégica e IA: Innovación en Negocios

    Skills you'll gain: Organizational Strategy, Strategic Decision-Making, Innovation, Entrepreneurship, Business Strategy, Strategic Thinking, Artificial Intelligence, Plan Execution, Performance Measurement, AI Enablement, Business Management, New Product Development, Business Transformation, Business Modeling, Business Technologies, Case Studies, Customer Analysis, Business Analytics, Business Intelligence, Image Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    18 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of Data Science and Machine Learning with Python

    Skills you'll gain: Matplotlib, NumPy, Data Visualization, Data Manipulation, Linear Algebra, Seaborn, Natural Language Processing, Deep Learning, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Python Programming, Data Preprocessing, Data Science, Regression Analysis, Data Structures, Logistic Regression

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Data Collection and Integration

    Skills you'll gain: Web Scraping, Data Integration, Data Cleansing, Data Import/Export, Data Quality, Data Preprocessing, Data Collection, Data Wrangling, Data Manipulation, SQL, MySQL, Databases, Query Languages, Pandas (Python Package), Application Programming Interface (API)

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Industrial Applications of AI

    Skills you'll gain: Machine Learning Algorithms, Computer Vision, Applied Machine Learning, Image Analysis, Civil Engineering, Artificial Intelligence, Electrical Substation, Machine Learning, Tensorflow, Convolutional Neural Networks, Deep Learning, PyTorch (Machine Learning Library), Artificial Neural Networks, Electric Power Systems, Electrical Engineering, Oil and Gas, Mechanical Engineering, Data Preprocessing, Healthcare 5.0

    4.8
    Rating, 4.8 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Create User Stories in Miro

    Skills you'll gain: User Story, Backlogs, Product Roadmaps, Sprint Planning, User Research, Product Planning, Agile Methodology, Prioritization, Product Development, Product Strategy

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer journey courses

  • How to Draw: A Beginner’s Guide Pt 3 – Drawing in Practice: Skillshare
  • How to Set Up Shop on Facebook Shops using Canva: Coursera
  • Certified Six Sigma Yellow Belt Training: Packt
  • General Data Protection Regulation (GDPR): Packt
  • Practical Software Testing: Board Infinity
  • Pharmacy Medication and Safety: MedCerts
  • Introduction to AI for marketing professionals: AI Business School
  • Administración estratégica e IA: Innovación en Negocios: Universidades Anáhuac
  • Foundations of Data Science and Machine Learning with Python: Packt
  • Data Collection and Integration: University of Colorado Boulder

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
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471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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